Client Operations Manager
vor 4 Wochen
The private and venture capital markets host trillions of euros of investment that fund massive innovations and high-impact companies around the world. A lot of this still operates on manual processes and fragmented legacy systems.
Our mission is to be the driving transformation engine for all interactions in that industry from fundraising, communication, workflows, data processing, and systems integrations.
ABOUT VESTLANE
Today Vestlane is a platform enabling fund managers to collect binding subscriptions and onboard investors fast and compliant. With our proprietary platform, we empower fund managers to build strong relationships and offer an excellent investor experience. Our team of lawyers, developers, data scientists and compliance experts is dedicated to make investing in private markets as easy as stock investing - for GPs and LPs.
Since 2021 Vestlane has already powered investments for 5,000+ investors of 60+ different countries in 130+ funds. Our customers are leading European and multinational fund firms.
TasksWe are looking for an exceptional Client Operations Manager with passion for people and financial markets, sharing our mission to change the world of private investments.
Vestlane acts as a collaboration platform for all people involved in successful fundraisings, including lawyers, fund administrators, compliance officers, transfer agents, depositaries and other players.
Together with our team, you will be accompanying renowned fund clients in their operations through the Vestlane platform. You will be working in interdisciplinary teams at the intersection of operations, law, technology, data and sales with a focus on compliance and regulatory matters.
You will work directly with fund managers, their lawyers, fund administrators and other service providers. You will cooperate with them to understand their plans, onboard them, and support investors incl. HNWI and large institutional investors. Using your experience, you will collaborate with the founders and the tech team as well as the sales.
What you can expect at Vestlane
- Perform your responsibilities in fund operations and compliance matters, focusing especially on KYC/AML and investment laws
- Being the first contact point for prestigious fund managers and renowned global Investors
- Manage new customers through the Vestlane process and help existing customers to roll out new modules and features, including effectively managing escalations
- Help fund administrators and fund managers to onboard new investors
- Understanding the needs and challenges of our sophisticated investor base
- Focus on retention and growth of Vestlane customers
- Build deep relationships with decision-makers within private equity and venture capital funds to enable them to be Vestlane advocates
- Participate in product development and manage the translation of law into software
- Participate in customer issues and manage resolution for funds and their investors
- Monitor and influence product usage, customer engagement, and satisfaction feedback
- Proactively identify areas where customers can further engage with the Vestlane product
- 3+ years of experience in a Fund/Alternative Assets/Legal/Investment Operations role, with a track record that demonstrates an understanding of the techniques and methods of managing sophisticated business clients and investors.
- First professional experience in a position similar to this (fund administrator, fund manager, law firm, financial services)
- Practical knowledge of financial services law, specifically experience in KYC & AML remediation is a big plus
- Degree in the fields of law, compliance, finance, or business
- Proven ability to build and manage customer account relationships
- Initial responsibility as (partial) project manager for complex projects
- Ability to learn fast in multiple functional areas of business – legal, operations, finance, sales, or marketing.
- Fluent in English (spoken and written)
- Fluent in German (spoken and written)
- Join early and be part of a hot growth story: With a proven product-market fit and strong traction, sound funding, backing by market-leading law firms, fund administrators, other key players of the sector, and huge markets to conquer, Vestlane has an exciting journey ahead it.
- Work closely with the co-founders and shape a new unit within the company.
- Work directly with the biggest asset managers and the largest international investors and HNWI
- Make a true impact in the legal/regulatory technology industry.
- Enjoy a great remote culture, which allows you to be very flexible, no need to be in the office all the time.
- Engaging culture with flat hierarchies where every person is valued.
- Amazing and smart colleagues.
- Having fun together as a company with regular team events.
- Getting challenged and developing your professional skills by taking over responsibilities.
- A high degree of collaboration and autonomy.
- 30 vacation days per year.
- Attractive remuneration.
We are a remote-first company but have offices in Berlin and Munich. Please let us know your preferred location or where you would be based.
We are an equal-opportunity employer and are committed to providing a positive interview experience for every candidate. As a company, we value transparency, fairness, and leadership and build our teams around these values. If you have any questions upfront connect with us via email.
-
Client Operations Manager
vor 4 Wochen
Munich, Deutschland LIQID Investments GmbH VollzeitDeine Rolle Als Client Operations Manager (d/m/w) spielst du eine Schlüsselrolle in der Schaffung eines hervorragenden Erlebnisses für unsere Kund:innen bei LIQID. Mit deinem ausgeprägten Sinn für Effizienz und Sorgfalt sowie deinem fundierten Verständnis für operative Fragen in der Finanzbranche stellst du sicher, dass unsere Kund:innen jederzeit...
-
Client Operations Manager
vor 3 Wochen
Munich, Deutschland LIQID Investments GmbH VollzeitDeine Rolle Als Client Operations Manager (d/m/w) spielst du eine Schlüsselrolle in der Schaffung eines hervorragenden Erlebnisses für unsere Kund:innen bei LIQID. Mit deinem ausgeprägten Sinn für Effizienz und Sorgfalt sowie deinem fundierten Verständnis für operative Fragen in der Finanzbranche stellst du sicher, dass unsere Kund:innen jederzeit...
-
Client Operations Manager
vor 3 Wochen
Munich, Deutschland LIQID Investments GmbH VollzeitDeine RolleAls Client Operations Manager (d/m/w) spielst du eine Schlüsselrolle in der Schaffung eines hervorragenden Erlebnisses für unsere Kund:innen bei LIQID. Mit deinem ausgeprägten Sinn für Effizienz und Sorgfalt sowie deinem fundierten Verständnis für operative Fragen in der Finanzbranche stellst du sicher, dass unsere Kund:innen jederzeit...
-
Manager, Client Development
vor 3 Wochen
Munich, Deutschland GOODWIN VollzeitMake an impact at Goodwin, where we partner with our clients to practice law with integrity, ingenuity, agility and ambition. We are in the business of building authentic, long-term relationships with our clients, who are some of the world’s most successful and innovative investors, entrepreneurs and disruptors in the life sciences, private equity, real...
-
Client Operations Manager
vor 3 Wochen
Munich, Deutschland LIQID Investments GmbH VollzeitDeine RolleAls Client Operations Manager (d/m/w) spielst du eine Schlüsselrolle in der Schaffung eines hervorragenden Erlebnisses für unsere Kund:innen bei LIQID. Mit deinem ausgeprägten Sinn für Effizienz und Sorgfalt sowie deinem fundierten Verständnis für operative Fragen in der Finanzbranche stellst du sicher, dass unsere Kund:innen jederzeit...
-
Client Operations Agent
Vor 6 Tagen
Munich, Deutschland LIQID Investments GmbH Vollzeit**Deine Rolle**: Als **Client Operations Agent (d/m/w)** bist du die erste Anlaufstelle für unser anspruchsvolles Kundensegment im Bereich hochwertiger Vermögensverwaltung. Mit deiner hohen Servicementalität sorgst du über Telefon, E-Mail und persönlichen Kontakt für ein exzellentes Kundenerlebnis. Du nimmst unsere Kunden herzlich in Empfang, sei es am...
-
Client success manager – digital advertising
vor 1 Woche
Munich, Bayern, Deutschland Neosity VollzeitClient Success Manager – Digital Advertising We're looking for a new member to join the team and help accelerate our client's growth. You will be responsible for onboarding new clients and making them happy by crafting & executing, together with the team, the best digital marketing concepts and campaigns one could imagine. What will your day look like?...
-
Professional Services Operations Manager
vor 3 Wochen
Munich, Deutschland AVOMIND VollzeitOur client is looking for an experienced Professional Services Operations Manager to join their dynamic team in Munich!The ideal candidate will bring a wealth of expertise in operations management within the professional services sector, demonstrating a proven track record of driving results, optimising processes, and fostering a high-performance culture...
-
Client Success Manager
vor 1 Woche
Munich, Bayern, Deutschland Scalable Capital VollzeitEinleitung (Junior) Client Success Manager (m/w/d) onsite oder remote (in Germany) Vollzeit Abteilung: Client Success Unternehmensbeschreibung Scalable Capital ist eine führende digitale Investmentplattform in Europa, die allen Menschen eine einfache und günstige Geldanlage ermöglicht. Mit dem Scalable Broker können Kundinnen und Kunden Aktien,...
-
Client Operations Support
Vor 4 Tagen
Munich, Deutschland Fiserv, Inc. Vollzeit**Calling all innovators - find your future at Fiserv.** We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit...
-
Client Advisor
vor 3 Wochen
Munich, Deutschland BURBERRY VollzeitDie Marke Gegründet im Jahr 1856 ist Burberry eine Luxusmarke von unverwechselbarem britischem Charakter und hohem internationalem Renommee. Der Firmenhauptsitz befindet sich in London und das Unternehmen ist an der Londoner Börse gelistet. Burberry nimmt jede Gelegenheit wahr, um neue Ideen weiter zu entwickeln und den Firmenwachstum zu fördern. -...
-
Manager, Client Development
vor 4 Wochen
Munich, Deutschland Dechert VollzeitThe purpose of this position is to work with the Associate Director to develop and implement business development plans and brand strategies to enhance the visibility and profitable growth of the German and Luxembourg offices, in particular the Corporate & Securities (C&S) and Financial Services (FSG) teams operating in the regions, as well as the wider EMEA...
-
Senior Client Manager
vor 3 Wochen
Munich, Bayern, Deutschland Munich Re VollzeitSenior Client Manager (m/f/d)* for Capital Management Solutions Life & Health Company Munich Re Location Munich , GermanyThe Capital Management Solutions team is responsible for acquisition, structuring and pricing of special reinsurance solutions with a financially motivated background. This business area with customized solutions is of utmost relevance...
-
Client Advisor
vor 3 Wochen
Munich, Deutschland Burberry VollzeitAt Burberry, we believe creativity opens spaces. Our purpose is to unlock the power of imagination to push boundaries and open new possibilities for our people, our customers and our communities. This is the core belief that has guided Burberry since it was founded in 1856 and is central to how we operate as a company today. We aim to provide an environment...
-
Client Advisor
vor 4 Wochen
Munich, Deutschland Burberry VollzeitAt Burberry, we believe creativity opens spaces. Our purpose is to unlock the power of imagination to push boundaries and open new possibilities for our people, our customers and our communities. This is the core belief that has guided Burberry since it was founded in 1856 and is central to how we operate as a company today.- We aim to provide an environment...
-
Operations Manager
vor 3 Wochen
Munich, Deutschland Silver Atena GmbH VollzeitOperations Manager (m/w/d) Stellenbeschreibung Als Operations Manager stellen Sie die Lieferfähigkeit unserer Produkte im Umfeld Leistungselektronik und Elektromobilität sicher Ihre Aufgaben Planung und Steuerung der Supply Chain (Fertigung und Lieferanten)Aufnahme und Auswertung der KPIsReporting an das ManagementKoordination von Serviceaktivitäten &...
-
Senior Client Manager
vor 4 Wochen
Munich, Bayern, Deutschland Munich Re VollzeitThe Capital Management Solutions team is responsible for acquisition, structuring and pricing of special reinsurance solutions with a financially motivated background. This business area with customized solutions is of utmost relevance for the economic success in our core markets in Central Europe, Scandinavia and Israel. We would like to further increase...
-
Client Advisor
Vor 6 Tagen
Munich, Deutschland Maison Valentino Vollzeit**Location**: Munich, DE ID: 5883 Position : Client Advisor Reports to : Store Manager/Team Manager We are currently seeking a highly motivated Client Advisor with strong personality and passion for creating an exclusive experience for our customers. We value results oriented individuals who have willingness to learn, always up-to-date on fashion trends...
-
Client Advisor
vor 1 Monat
Munich, Deutschland Burberry Limited VollzeitINTRODUCTION At Burberry, we believe creativity opens spaces. Our purpose is to unlock the power of imagination to push boundaries and open new possibilities for our people, our customers and our communities. This is the core belief that has guided Burberry since it was founded in 1856 and is central to how we operate as a company today. We aim to...
-
Client Advisor
Vor 3 Tagen
Munich, Deutschland Burberry Limited VollzeitINTRODUCTION At Burberry, we believe creativity opens spaces. Our purpose is to unlock the power of imagination to push boundaries and open new possibilities for our people, our customers and our communities. This is the core belief that has guided Burberry since it was founded in 1856 and is central to how we operate as a company today. We aim to...
