Senior Technical Service Desk Technician

vor 4 Wochen

Berlin, Deutschland everphone GmbH Vollzeit

Everphone is the one-stop solution for corporate smartphones and tablets. As a leading device-as-a-service provider, Everphone handles device procurement, configuration, management, security, and replacement for businesses and organizations. The time this frees up for clients’ IT teams totals two hours per device and year. DaaS allows companies and their employees to choose their preferred smartphone from manufacturers such as Apple, Samsung, Google, and Fairphone. Everphone currently manages over 400,000 devices for more than a thousand companies, including international management consultancies and several DAX companies.

Founded in 2016 by Jan Dzulko, the company employs around 300 employees in Berlin, Munich, and Miami. Investors include Alleycorp, ApolloCapital, Cadence Growth Capital, signals Venture Capital, and T.Capital.

We are looking for an exceptional

Senior Technical Service Desk Technician (w/m/d)

About the role:

We are seeking a highly skilled and customer-oriented IT Support Technician to join our team. As an IT Support Technician, you will play a crucial role in ensuring the smooth operation of our company's information technology systems. You will provide technical assistance and support to our employees, troubleshoot hardware and software issues, and maintain network infrastructure. The ideal candidate is a problem-solver with excellent communication skills, a strong technical background, and a passion for delivering exceptional IT support.

What you'll do:
  • provide technical support to end-users by diagnosing and resolving hardware, software, and network issues,
  • install, configure, and upgrade computer hardware, software, and peripheral devices,
  • perform regular maintenance tasks, such as system updates, backups, and antivirus scans,
  • collaborate with the IT team to implement and maintain network infrastructure, including routers, switches, firewalls, and wireless access points,
  • troubleshoot and resolve network connectivity issues, both on-site and remotely,
  • set up and manage user accounts, permissions, and passwords,
  • assist in the management of IT assets, including hardware and software inventory,
  • conduct technology training sessions for employees, ensuring they are equipped with the necessary skills to effectively use IT resources,
  • maintain documentation of IT procedures, system configurations, and troubleshooting guides,
  • stay up-to-date with emerging technologies and industry trends to enhance the overall IT support provided to employees.
What you’ll need:
  • minimum 2 years experience in IT Helpdesk support, a degree in Computer Science, Information Technology, or a related field (or equivalent work experience),
  • proven experience as an IT Support Technician or in a similar technical support role,
  • strong knowledge of computer hardware, operating systems, and software applications,
  • proficiency in troubleshooting common hardware and software issues,
  • familiarity with network infrastructure and protocols,
  • experience with Windows, Linux and macOS operating systems,
  • excellent problem-solving and analytical skills,
  • exceptional communication and customer service skills,
  • ability to work independently and collaboratively in a fast-paced environment,
  • must be able to communicate effectively in English, both written and verbal, German is a plus.

Don’t match all the criteria? Go for it anyway

At Everphone, we are looking for passionate individuals with vibrant personalities. So if you're excited about this position, but don't match every single requirement—please apply anyway. You may well be just the right candidate for another position, if not this one, so go for it

Benefits:
  • a premium smartphone of your choice for personal use,
  • 30 vacation days per year,
  • a 300 € subsidy for public transport,
  • two bright, modern offices in the heart of Berlin (Mitte and Kreuzberg),
  • a dog-friendly office, where your four-legged friend is welcome to join you (Kreuzberg),
  • up to 50 € monthly Emplu credit, which you can use as you like for a large selection of shops, stores, services, and memberships,
  • a mental health program with Voiio access for personal and professional solutions, also open to family members
  • a dynamic work environment where you can actively help shape your own growth,
  • a hybrid work model for more flexibility,
  • access to the Everphone Learning Academy to promote professional development,
  • a referral program with an up to 2000 € bonus,
  • a company pension plan,
  • social drinks and karaoke nights to get to know your colleagues better,
  • a large open kitchen area with free drinks, snacks and fruit,
  • a relaxation area with sofas and a quiet room to simply unwind.

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