Field Service Technician Munich
vor 14 Stunden
About Formlabs GmbH
Founded at MIT in 2011, and reaching double-unicorn status in 2021, Formlabs is one of the leading 3D printer manufacturers in the world. Our team of over 800 people is dynamically growing, building a company so diverse that we can tackle any challenge.
We're on a mission to expand access to digital fabrication, making it possible for anyone to create anything.
Job Description: Professional 3D Printer Specialist
This role involves resolving technical issues with our partners and customers, performing on-site installations, training, repairs, and maintenance for their 3D printers. You'll be collaborating with our global engineering team to solve complex problems and ensuring outstanding service delivery to our customers.
Key Responsibilities:
- Technical support via email and phone for partners and customers
- On-site installation, training, repair, and maintenance of 3D printers
- Collaboration with the global engineering team to resolve technical issues
- Supporting partners in delivering exceptional customer service
Requirements:
- Fluency in German and English
- Mechatronics or related field degree or working experience
- Ability to quickly troubleshoot, test, and repair hardware
- Valid driving license
- Excellent communication skills and strong listening ability
- Able to manage time and workload independently
Preferred Qualifications:
- Previous experience as a Field Service Technician
- Experience with Additive Manufacturing
- B2B service experience
- Passion for 3D printing and emerging technologies
- Experience in a fast-growing startup environment
Salary and Benefits: We offer an estimated annual salary of €60,000 - €80,000, depending on experience, along with share options in the company and opportunities for professional growth. As a valued member of our team, you'll enjoy a dynamic work environment, development opportunities, and a chance to make a real impact in the industry.
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