Customer Success Manager

vor 2 Wochen

Munich, Deutschland Workpath GmbH Vollzeit

We are a Munich-based SaaS company and support leading enterprises with our software platform at every step from agile goal management with OKR to end-to-end strategy execution centered around outcomes. With the help of our technology, customers develop greater adaptability and effectiveness in strategy execution. This enables organizations to meet the demands of dynamic markets and a new working world. With user-centric workflow tools and its associated analytics suite, we link goals, metrics, and projects to center teams and organizations around shared outcomes. In addition, our international ecosystem of partners, training, events, and enablement content provides the desired culture change and internal knowledge building to holistically guide companies in their transformation.

Workpath is backed by industry experts with many years of experience in leadership and technology. Together we shape the future of work. Join us now

Your future team

We are passionate about enabling large organizations to implement their strategies more efficiently. By changing their way of working, we empower them to provide every employee more focus and purpose in what they are doing. We value ownership, embrace pragmatism, like seeing the impact of our work and we are eager to learn something new every day - does this sound like you? Then join us at the forefront of driving Customer Success at Workpath.

Your meaningful outcomes

First of all, we are not your typical SaaS company, and this is not a standard CSM role. As a Customer Success Manager at Workpath, you will be responsible for a designated set of customers, ensuring they maximize the value they receive from us. You will guide them through transforming their strategy execution process and implementing the Workpath platform. This means your role ranges from being a change consultant and a strategy execution advisor to an account manager, ensuring a transition of our customers to outcome-focused organizations.

Your most important goals
  • Provide advice and guidance how to implement and establish the strategy execution process based on OKRs with the support of our solution and your expertise (every customer onboarding can be seen as individual transformation project)
  • Share insights on how to successfully and sustainably integrate OKRs with other existing processes (e.g KPIs, Performance Management, Project Management, Portfolio Management)
  • Identify customer needs and challenges from conversations and data-sets to position additional Workpath services or software offerings that will help them overcome these challenges
What else?
  • Define metrics to track your customers’ success with the Workpath platform
  • Facilitate Business Reviews to share valuable insights with your customers top-level Executives
  • Analyze customer data to avoid churn and drive adoption and retention
  • Collaborate with the Account Team (SDR, AE, CE) to strategically plan for renewals and expansions
  • Liaise between customers and our Product team to shape the future development of our strategy execution platform

What we are looking for

Energy and motivation matter most to us, we do not believe there is a one-size-fits-all profile for this role. However, drawing from our team’s experience, we have an idea what works well: You have worked in management consulting or a similar role. There you have gained experience in one or more areas such as strategy, strategy execution, transformation, change management, new work and/or agile methodologies. The only hard requirements we have is that you are an owner of your work, you can work independently and that you are an excellent communicator in German and English, conversing with senior leaders at ease.

What sets you up for success in this role
  • You embrace ownership and accountability, take charge and drive scalability for the Customer Success team
  • Your fast learning and pragmatic mindset helps you adapt to dynamic situations and create innovative formats and processes
  • You excel in a team environment, leveraging collective strengths but simultaneously thrive when working independently
Discover our perks and benefits
  • Enjoy an attractive salary package with competitive OTE and VSOP, a public transportation allowance, a subsidy to your Urban Sports Club membership, as well as a personal development budget
  • Accelerate your growth with a steep learning curve through high responsibility from Day 1 and continuous coaching and mentoring from senior colleagues
  • Gain unique insights into Europe’s leading companies and, their challenges in strategy execution and build a network with their top-level leaders
  • Work flexibly from our hubs in Munich and Berlin or the comfort of your home anywhere in Germany
  • Go explore the world with 40 days of workation per year thanks to our "Workpath Anywhere" program
  • Thrive in a dynamic agile work environment with a supportive team, open feedback culture and flat hierarchies
  • Recharge your batteries with initiatives like 2 Mental Health Days per year und free usage of OpenUp to support your mental health

Apply now

Join our mission of shaping tomorrow’s working world by unleashing the potential of millions of employees in businesses all over the world. We are looking forward to meeting you soon. In case you have any questions, don't hesitate to reach out to people@workpath.com

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