Technical Support Specialist

Vor 6 Tagen


Stuttgart, Deutschland Infosys BPM Vollzeit

Role: Process Specialist – Service Desk

Location: Stuttgart/ Hybrid work in Stuttgart



Key responsibilities:


  • We are looking for a dedicated and experienced Service Desk Specialist to join our IT Service Desk team.
  • In this role, you will lead the planning, execution and monitoring of projects aimed at improving our customers' service desk experience.
  • You will work closely with stakeholders to understand requirements, develop solutions and deliver results.


Responsibilities:


  • Plan, execute and monitor projects to improve the Service Desk experience.
  • Identify opportunities for improvement in the Service Desk
  • Develop and implement solutions to optimize service desk processes.
  • Collaborate with stakeholders from different areas to understand requirements and develop solutions.
  • Analyzing service desk data to identify trends and patterns.
  • Creating reports and presentations to showcase project progress and results.
  • Ensuring compliance with SLAs and KPIs
  • Promote a customer-centric culture in the service desk.


Requirements:


  • At least 3 years of experience in IT Service Desk or a similar field
  • Fluent German (min. C1 level) and very good English skills
  • Strong analytical and problem-solving skills.
  • Excellent communication and presentation skills
  • Customer-centric focus and passion for improving the customer experience.


We offer to the candidates:


  • Offer Permanent contract.
  • Use of the international training database, which always has the latest training available.
  • Transparent promotion opportunities
  • Relaxed team atmosphere
  • Opportunity to make international contacts.
  • Modern very well-connected office.
  • Office Hybrid work model



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