Technical Support Specialist
Vor 6 Tagen
Role: Process Specialist – Service Desk
Location: Stuttgart/ Hybrid work in Stuttgart
Key responsibilities:
- We are looking for a dedicated and experienced Service Desk Specialist to join our IT Service Desk team.
- In this role, you will lead the planning, execution and monitoring of projects aimed at improving our customers' service desk experience.
- You will work closely with stakeholders to understand requirements, develop solutions and deliver results.
Responsibilities:
- Plan, execute and monitor projects to improve the Service Desk experience.
- Identify opportunities for improvement in the Service Desk
- Develop and implement solutions to optimize service desk processes.
- Collaborate with stakeholders from different areas to understand requirements and develop solutions.
- Analyzing service desk data to identify trends and patterns.
- Creating reports and presentations to showcase project progress and results.
- Ensuring compliance with SLAs and KPIs
- Promote a customer-centric culture in the service desk.
Requirements:
- At least 3 years of experience in IT Service Desk or a similar field
- Fluent German (min. C1 level) and very good English skills
- Strong analytical and problem-solving skills.
- Excellent communication and presentation skills
- Customer-centric focus and passion for improving the customer experience.
We offer to the candidates:
- Offer Permanent contract.
- Use of the international training database, which always has the latest training available.
- Transparent promotion opportunities
- Relaxed team atmosphere
- Opportunity to make international contacts.
- Modern very well-connected office.
- Office Hybrid work model
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