Customer Support Manager

Vor 5 Tagen


Berlin, Deutschland amcs group Vollzeit

Passionate people for sustainable softwareWe are Quentic. Our mission is to provide clarity and orientation in the area of occupational safety, environmental, quality and sustainability management (EHSQ) and to create digital solutions. In Berlin, our team consists of over 300 employeesYour roleAs a Customer Support Manager, you will independently communicate to customers. Here, you need toRecord, analyse, discuss and develop solutions to specific customer questions or requirements; document and follow up as neededRecord error messages and customer requests via e-mail and telephoneClassify and analyse the suggestionsWrite tickets and communicate to internal stakeholders in order to help solve customer issues.Your profile, competencies and knowledgeVocational training or studies with technical specialization and/or HSE orientationProfessional experience in software support is a mustIT affinity, service mentality, communication and problem solving skillsSecure knowledge of English and German, other languages are a plusVery good verbal and written communication skillsTime and self-managementAbility to work in a teamKnowledge of HSE or ESG desirable



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