Operations & People Lead (m/w/d)

Join one of Europe’s fastest-growing tech platforms, playing a pivotal role in our success in Germany and our mission to build the world’s best care serviceAre you a hands-on leader who thrives in dynamic environments? Do you excel at building and coaching high-performing teams? If you’re ready to take ownership and lead from the front, we have an exciting opportunity for you in our Germany Management Team to make a real impact as we’re continuing to build our presence nationwide in Germany.About us 💙Hemby has built a tech platform that’s redefining home care — combining speed, personalisation and quality. We’re an officially licensed Alltagshilfe- und Pflegedienst, eligible for public funding through the Pflegekasse, enabling us to deliver dedicated carers to customers within hours instead of days or weeks.Our customers and carers love our model - giving us a 90 NPS and 4.8/5 visit score after over 250,000 hours of visits delivered.Hemby is an award-winning Venture Capital-backed company, with a globally ambitious team. We operate in Finland, Germany and also the UK.We’re rapidly expanding our presence in Germany, growing 10–20% month-on-month, and rolling out our model across all major metropolitan areas. Our services are already available in Berlin, Hamburg, North Rhine-Westphalia, and Baden-Württemberg — with nationwide expansion ahead.About the team 🤩At Hemby, our operations team is the heart of what we do — a well-oiled machine creating daily joy for our customers and their families. Supported by cutting-edge technology, our operations ensure every interaction runs smoothly: from onboarding new customers and carers to maintaining exceptional client relationships. As a key leader in this team, you’ll be at the forefront of making everything work seamlessly, every single day.Your responsibilities 🚀As our Operations & People Lead, you will inspire and develop a high-performing team that manages daily operations nationwide. Currently, the team consists of 8 members in Germany and will grow during 2026 as we expand into new cities.You’ll foster a culture of celebrating successes, learning from challenges, and continuous development. You’ll take ownership of improving processes, tools, and systems to drive scalability and operational excellence.As part of the German Management Team, you’ll also contribute to strategic discussions, identify growth opportunities, and lead initiatives that continuously elevate how we operate.What we’re looking for 💪We’re looking for a hands-on leader — someone who doesn’t just guide from a distance but actively dives deep into processes, understands the day-to-day work, and is ready to roll up their sleeves when needed. You combine this practical mindset with strong leadership and the ability to coach, empower, and motivate your team to deliver outstanding results.You have a curiosity for leveraging technology to enhance customer service, strong business judgment, and experience leading teams in fast-paced environments such as startups or scale-ups.You thrive in change, know how to prioritize effectively, and lead with clarity and empathy. You bring calm and focus under pressure, keeping your team motivated and aligned on what truly matters — both short-term results and long-term growth.In addition to team leadership experience, we value HR / employment law experience, as we’re on a mission to build the best working conditions in home care.What we offer you 🤝We offer a competitive monthly salary between 5,000€ and 7,000€, plus equity, depending on your level of experience. You’ll have clear opportunities for growth, both in your role and personal development, with tailored support to help you reach your skills and career goals. We provide all the standard employment benefits, including a permanent contract, at least 25 vacation days per year. On top of that, you’ll be part of an enthusiastic team that knows how to enjoy the journey, even while working hardContact personsRichard Nordström, Founder & CEOVanessa Kirchner, Germany General ManagerEvelin Korda, Germany Operations & Finance Lead