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Head of Lending Operations Manager
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Head of Operations
vor 1 Monat
Pluxee is a global player in employee benefits and engagement that operates in 31 countries. Pluxee helps companies attract, engage, and retain talent thanks to a broad range of solutions across Meal & Food, Wellbeing, Lifestyle, Reward & Recognition, and Public Benefits.
Powered by leading technology and more than 5,000 engaged team members, Pluxee acts as a trusted partner within a highly interconnected B2B2C ecosystem made up of more than 500,000 clients, 36 million consumers and 1.7 million merchants.
Conducting its business as a trusted partner for more than 45 years, Pluxee is committed to creating a positive impact on all its stakeholders, from driving business to local communities, to supporting wellbeing at work for employees while protecting the planet.
As Head of Operations & Payment Germany you will drive the growth of our card & voucher operations with focus on our digital products. Ensuring efficient & reliable processes in Run & Build as well as managing our external partners are your main success factors. Find new ways of working and be a part of an innovative issuer’s operations team
Your next challenge
As Head of Operations & Payment Processes:
- You will manage and develop a strong and efficient team (ca. 15 people) of Operations & Payment in period of growth across two markets of Germany & Austria.
- You will establish core KPI’s to ensure efficient daily monitoring of process quality and service levels
- You will manage our external providers for card processing & card scheme (Visa), card production & personalisation as well as logistics & shipment
- You will manage our voucher reimbursement including outsourced service providers.
- You will ensure scaling & sizing of internal and external capacities/providers in accordance with our growth strategy
- You will establish payment operations as a central pillar in our customer experience- ensuring ease of use for all stakeholders
- You improve operations & payment processes with a lean approach and advocate operations in company projects
You’re a match if you have:
• Minimum 3-5 years of experience in financial transaction operations (Payment Service Provider/ Processor/ Bank; FinTech or Larger Retailer as eCom brick&mortar)
- Very good understanding of financial transactions in Payment and (e)Commerce
- Issuing or Acquiring Processing
- Card payments & schemes
• At least 3 years of experience in people management
• BSc degree in Business Administration, Industrial Engineering or equivalent education
• Very good understanding of financial transactions in Payment and (e)Commerce
• Ability to manage and develop teams through metrics and KPI’s
• Expertise in Supplier Management and the ability to manage operational SLAs and settle appropriate actions plan
• Methodical knowledge in process & knowledge management
• People related: building strong-identity teams that apply their diverse skills and perspectives to achieve common goals
• Resilience, resourceful and able to find new ways of working
• Fluent oral and written in German and English (required).
• Be available to work in a hybrid mode and live in Germany or Austria
Location
Frankfurt or Vienna
☀️ Happy at work
- Exciting working environment in an international group with a long- term oriented corporate strategy
- Possibilities to go beyond classic payment in a B2B2C business model focusing on personalised employee experience at work and beyond
- Flexible working hours in a hybrid setup, further trainings and of course our own fringe benefits
How is it with us
- An excellent working atmosphere and agile work organization.
- You will report directly to CIO Germany & Austria
- A dynamic team that enjoys testing new approaches that are identified in regular retrospectives
- Challenging, diverse as well as international tasks with the freedom to contribute your own ideas and experience
