Desktop Support Engineer

Vor 6 Tagen

Stuttgart, Deutschland PRACYVA Vollzeit

Job Title :: IT Support/Desktop Engineer

Job Location :: Stuttgart or Dresden, GERMANY (HYBRID)

Work Type :: Permanent/Contract

Language Known :: GERMAN-C1


JOB DESCRIPTION ::

•Engage with the Local IT team to evaluate the need for external support if internal resources do not have enough capacity.


•Communicate costs to the business by informing RITMs about costs related to the LAN implementation including, but not limited to:



•Order the entire list of network assets identified in the Bill of Materials (BOM) by engaging Customer’s Partner, Logicalis


SD-WAN (Overlay) Services


•Request quote to VENDOR for SD-WAN implementation based on the SD-WAN target setup


•Raise pricing request with VENDOR including the following information:



•Request Solicitation for Offer (SFO) to Vendor following cusotmer internal cost approval


oCommunicate costs to the business by informing RITMs about costs related to the SD-WAN implementation including, but not limited to:


?Hardware Costs (HWC)


?One Time Costs (OTC)


?Monthly Recurring Costs (MRC)


•Request hardware, installation, and managed services ordering documentation from respective accountable owners VENDOR


•Send Purchase Order (PO) to VENDOR


•Coordinate with the Service Design Team Architect to gather the completed Network Design documents and Runbook to be passed along to VENDOR for validation


•Request validation of the network design from VENDOR


•Request validation of the runbook from VENDOR


•Create and share a Site Readiness Assessment (SRA) to guarantee that the site is ready to receive SD-WAN


•Validate Site Readiness Assessment (SRA) to guarantee that the site is ready to receive SD-WAN


•Confirm successful delivery of all network assets contained within the Purchase Order from VENDOR


•Schedule a “Go-Live” window and Microsoft Teams (or similar conference bridge) to integrate the SD-WAN in Customer network by coordinating with VENDOR, FS, SD, Ops, and SecOps Teams to ensure they are aligned on date, time, and responsibilities


•Facilitate “Go-Live” call with all appropriate parties to ensure activation is completed successfully


Connectivity (Underlay) Services


•Work with Customer Network Lead Service Owner (SO) to define target Underlay setup, including but not limited to:



•Work with Customer Network Domain SO on the target Underlay setup approval


•Request new Underlay connectivity services via email to the Masergy Client Experience Manager and to the ACG Client Success Manager and include the following information:



oTarget underlay setup


  • •Request Local IT to complete the Customer Information Form (CIF) file

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