![Talent Works](https://media.trabajo.org/img/noimg.jpg)
Information Technology Help Desk
vor 1 Woche
A/V & IT Engineer (Germany)
Our client is excited to offer a remote-first hybrid working model. Team members work primarily remotely in the United States, Canada, Ukraine, Germany, or Poland. Certain roles have specific location requirements to facilitate collaboration at a particular hub.
All roles have an in-person component: Conditions permitting, teams meet 2–4 weeks every quarter at one of hubs in San Francisco, Kyiv, New York, Vancouver, and Berlin, or in a workspace in Kraków. This flexible approach gives team members the best of both worlds: plenty of focus time along with in-person collaboration that fosters trust and unlocks creativity.
Our Client's team members in this role will collaborate in person in the Berlin hub 3-4 days per week. They are required to live within a commutable distance of their home hub of Berlin. Grammarly may provide relocation assistance.
The opportunity
Our Client is the world’s leading AI writing assistance company trusted by over 30 million people and 70,000 professional teams every day. From instantly creating a first draft to perfecting every message, their product offerings help people at 96% of the Fortune 500 get their point across—and get results. Grammarly has been profitable for over a decade because we’ve stayed true to our values and built an enterprise-grade product that’s secure, reliable, and helps people do their best work—without selling their data. We’re proud to be one of Inc.’s best workplaces, a Glassdoor Best Place to Work, one of TIME’s 100 Most Influential Companies, and one of Fast Company’s Most Innovative Companies in AI.
We're looking for an IT Helpdesk Engineer to join our team in Berlin to ensure smooth IT operations and support events and large meetings. As the go-to person for IT in the hub, you'll be responsible for coordinating vendor relationships, managing assets, and playing a key role in employee onboarding and off boarding, hardware and software support, AV equipment management, and event coordination. This office position requires a tech-savvy individual who is available 3-4 times a week and has strong technical skills and a passion for delivering a seamless user experience.
Thier engineers and researchers have the freedom to innovate and uncover breakthroughs—and, in turn, influence our product roadmap. The complexity of our technical challenges is growing rapidly as we scale our interfaces, algorithms, and infrastructure.
Your impact
As an IT Helpdesk Engineer, you will be the primary point of contact for managing events and large meetings, with the ability to access additional resources as needed. Your responsibilities include coordinating on-site vendor relationships for A/V services and office network infrastructure while facilitating asset management and coordination within the hub. As you participate in the planning and design of future hub expansions across Europe, your involvement will help to ensure a consistent and seamless experience for all of our hubs.
In this role, you will:
- Provide first-level IT support to team members, including troubleshooting hardware and software issues, resolving network connectivity problems, and assisting with AV equipment setup and configuration.
- Manage all events and large meetings, coordinating additional resources as necessary.
- Maintain and manage IT assets, including computers, laptops, printers, and AV equipment in our office.
- Provide hardware and software to existing team members and new hires.
- Support ZOOM rooms in person and remotely.
- Assist with the installation, maintenance, and troubleshooting of AV equipment, such as videoconferencing and sound systems.
- Manage and document AV inventory, ensuring all equipment is in good condition.
- Support end-users with AV technology during meetings and presentations, ensuring a smooth and seamless experience.
- Work closely with vendors and service providers to coordinate equipment repairs and maintenance.
- Maintain accurate records of IT and AV support requests, resolutions, and equipment inventory.
- Stay up-to-date with the newest IT and AV trends and technologies to recommend improvements and enhancements.
We’re looking for someone who
- Embodies our EAGER values—is ethical, adaptable, gritty, empathetic, and remarkable.
- Is inspired by our MOVE principles, which are the blueprint for how things get done: move fast and learn faster, obsess about creating customer value, value impact over activity, and embrace healthy disagreement rooted in trust.
- Is able to collaborate in person 3-4 days per week, traveling if necessary to the hub where the team is based.
- Has a bachelor’s degree in Information Technology, Computer Science, or a related field.
- Has experience in IT support, A/V equipment management, and event coordination.
- Has a strong knowledge of macOS and Windows operating systems.
- Has excellent troubleshooting and problem-solving skills.
- Is driven to provide outstanding customer service and has excellent communication skills.
- Is excited to work independently and as part of an international team.
- Is detail-oriented and organized with strong documentation skills.
- Has vendor management experience.
Support for you, professionally and personally
- Professional growth: We believe that autonomy and trust are key to empowering our team members to do their best, most innovative work in a way that aligns with their interests, talents, and well-being. We also support professional development and advancement with training, coaching, and regular feedback.
- A connected team: They builds a product that helps people connect, and we apply this mindset to our own team. Our remote-first hybrid model enables a highly collaborative culture supported by our EAGER (ethical, adaptable, gritty, empathetic, and remarkable) values. We work to foster belonging among team members in a variety of ways. This includes our employee resource groups, Grammarly Circles, which promote connection among those with shared identities including BIPOC and LGBTQIA+ team members, women, and parents. We also celebrate our colleagues and accomplishments with global, local, and team-specific programs.
- Comprehensive benefits: They offer all team members competitive pay along with a benefits package encompassing life care (including mental health care and risk benefits) and ample and defined time off. We also offer support to set up a home office, wellness and pet care stipends, learning and development opportunities, and more. Note that benefits may differ by location.
We encourage you to apply
We value our differences, and we encourage all to apply. They are an equal opportunity company. We do not discriminate on the basis of race or ethnic origin, religion or belief, gender, disability, sexual identity, or age.
-
Help Desk Support Specialist
vor 2 Monaten
Berlin-Kreuzberg, Deutschland CIEE Germany gGmbH Vollzeit**About the job** **Position**: Help Desk Support Specialist **Reports To**: Sr. Manager, IT Operations **Department**: Information Technology **Location**:Prague, Czech Republic and Berlin **Who we are**: CIEE is a nonprofit study abroad and intercultural exchange organization that transforms lives and builds bridges between individuals and nations...
-
Information Technology Support Engineer
vor 2 Wochen
Munich Metropolitan Area, Deutschland AVASO Technology Solutions VollzeitJob Description:Onsite Field Technicians will be responsible for performing all Client service actions including Break Fix, Desk Side Support, IMAC’s, Data Migration, and other related tasks.Additional responsibilities include performing advanced configuration and repair of desktop/notebook computer equipment, IP phone handsets including network drops...
-
Referent in Help Desk Für Fachkräfte
vor 1 Woche
Berlin, Berlin, Deutschland Handicap International e.V. Vollzeit**Dein Arbeitsplatz bei uns**:Crossroads | Flucht. Migration. Behinderung. ist der Arbeitsbereich bei Handicap International e.V., in dem sich HI mit mehreren Projekten für die Verbesserung der Lebenssituation von geflüchteten Menschen mit Behinderung in Deutschland einsetzt. Unsere Vision ist, dass geflüchtete Menschen mit Behinderung in Deutschland eine...
-
Eine Hauptsachgebietsleitung User-help-desk
vor 1 Woche
Berlin, Deutschland Land Berlin Vollzeit**Stellenausschreibung** *** **Kennzahl: 26/2024** Die **Berliner Feuerwehr **sucht **eine Hauptsachgebietsleitung (m/w/d)** **User-Help-Desk (UHD), Anwendungsbetreuung,** **Key-Verwaltung und Systemmonitoring**: **Details über die ausgeschriebene Stelle**: - Dienststelle: - Einsatzsteuerung Informations - und Kommunikationstechnik -...
-
User-help-desk (M/w/d)
vor 2 Monaten
Berlin, Deutschland Westhouse Group GmbH Vollzeit**User-Help-Desk (m/w/d)**: **Rahmeninformationen**: - Referenz: 161068 - Standort: Berlin - Start: 01.03.2023 **Ihre Qualifikationen**: - 1st und/oder 2nd Level Support für unsere Mitarbeiter - Bearbeitung von IT Support Anfragen im Ticket System - Weitergabe und Monitoring der erfassten Service Calls an den 2nd / 3nd Level Support - Erstellung von...
-
Referent in Help Desk Für Fachkräfte
vor 2 Monaten
Berlin, Deutschland Handicap International e.V. VollzeitHandicap International e.V. sucht zum nächstmöglichen Zeitpunkt eine **Referent*in Help Desk für Fachkräfte (m, w, d)** Büro Berlin, Vollzeit (39 Wochenstunden), ab sofort, befristet bis zum 31.12.2026 **Dein Arbeitsplatz bei uns**: Crossroads | Flucht. Migration. Behinderung. ist der Arbeitsbereich bei Handicap International e.V., in dem sich HI mit...
-
Referent in Help Desk Für Fachkräfte
vor 2 Wochen
Berlin, Deutschland Handicap International e.V. VollzeitHandicap International e.V. sucht zum nächstmöglichen Zeitpunkt eine Referent*in Help Desk für Fachkräfte (m, w, d) Büro Berlin, Vollzeit (39 Wochenstunden), ab sofort, befristet bis zum 31.12.2026 **Dein Arbeitsplatz bei uns**: Crossroads | Flucht. Migration. Behinderung. ist der Arbeitsbereich bei Handicap International e.V., in dem sich HI mit...
-
Referent in Help Desk Für Fachkräfte
vor 17 Stunden
Berlin, Deutschland Handicap International e.V. VollzeitHandicap International e.V. sucht zum nächstmöglichen Zeitpunkt eine **Referent*in Help Desk für Fachkräfte (m, w, d)** Büro Berlin, Vollzeit (39 Wochenstunden), ab sofort, befristet bis zum 31.12.2026 **Dein Arbeitsplatz bei uns**: Crossroads | Flucht. Migration. Behinderung. ist der Arbeitsbereich bei Handicap International e.V., in dem sich HI mit...
-
User Help Desk Experts
vor 2 Monaten
Berlin, Deutschland saaroluna Vollzeit**Wir bieten IT Experten bundesweit IT Jobs und beraten Unternehmen aus verschiedenen Branchen bei HR Ads im Social Media Bereich.** **Aktuell suchen wir für unser spannendes Projekt eine(n) User Help Desk Experts (m/w/d)** **Ihre Aufgaben** **#Erstlösungsversuch basierend auf vorgegebenen Lösungsdaten** **#Entgegennahme von Kundenanfragen und Eröffnen...
-
Referent in Help Desk Für Fachkräfte
vor 2 Monaten
Berlin, Deutschland Handicap International e.V. Vollzeit**Dein Arbeitsplatz bei uns**: Crossroads | Flucht. Migration. Behinderung. ist der Arbeitsbereich bei Handicap International e.V., in dem sich HI mit mehreren Projekten für die Verbesserung der Lebenssituation von geflüchteten Menschen mit Behinderung in Deutschland einsetzt. Unsere Vision ist, dass geflüchtete Menschen mit Behinderung in Deutschland...
-
Referent in Help Desk Für Fachkräfte
vor 17 Stunden
Berlin, Deutschland Handicap International e.V. Vollzeit**Dein Arbeitsplatz bei uns**: Crossroads | Flucht. Migration. Behinderung. ist der Arbeitsbereich bei Handicap International e.V., in dem sich HI mit mehreren Projekten für die Verbesserung der Lebenssituation von geflüchteten Menschen mit Behinderung in Deutschland einsetzt. Unsere Vision ist, dass geflüchtete Menschen mit Behinderung in Deutschland...
-
Learning Management System Help Desk
vor 2 Wochen
Berlin, Deutschland Vector Synergy Vollzeit**Location**: Off-Site **Security Clearance**: NATO Secret **Reference No**: 2024‐0091 / Off-Site **Skills, knowledge, experience required**: - Experience in a help desk or technical support role, preferably with exposure to Learning Management Systems; - Ability to work independently and manage multiple tasks simultaneously; - Demonstrated ability to...
-
First Level Support
vor 2 Monaten
Berlin, Deutschland Cecon Computer Systems GmbH VollzeitSeit der Unternehmensgründung im Jahre 1990 hat sich die Cecon Computer Systems GmbH kontinuierlich weiterentwickelt und wir stehen als Full-Service-Dienstleister mit einer hohen Beratungs - und Lösungskompetenz unseren Kunden in Berlin und Umgebung zur Verfügung. Die Partnerschaften mit führenden Herstellern im Systemgeschäft sowie durch die...
-
Internship - Information & Communication Technology
vor 2 Monaten
Berlin, Deutschland IOM Internationale Organisation für Migration VollzeitInternship Notice Position Title **:Internship Information & Communication Technology** **(ICT)** Duty Station **:Berlin/Nuremberg, Germany** Reference Code **:Intern-DE1-2023-08** Classification **:MSA** Type of Appointment **:I** **nternship 2 - 6 Months (full-time)** Estimated Start Date **:As soon as possible** Closing Date **:10 August...
-
Internship - Information & Communication Technology
vor 2 Monaten
Berlin, Deutschland IOM Internationale Organisation für Migration VollzeitInternship Notice Position Title **:Internship Information & Communication Technology** **(ICT)** Duty Station **:Berlin/Nuremberg, Germany** Reference Code **:Intern-DE1-2023-08** Classification **:MSA** Type of Appointment **:I** **nternship - 6 Months (full-time)** Estimated Start Date **:As soon as possible** Closing Date **:10 August...
-
Information Desk Agent in Berlin
Vor 2 Tagen
Berlin, Deutschland infeurope S.A. Vollzeit**Job Type(s)**:Contract/Permanent Full Time Part Time**Location(s)**:Berlin Germany**Company Name**:infeurope S.A.**infeurope** is looking for several **Information Desk Agents** to work on-site for our client, located in Berlin Mitte. Start date estimated: August **2024.** **TASKS** - Welcoming of visitors to an information Centre - Welcoming and...
-
Information Technology Support Specialist
Vor 3 Tagen
Berlin, Deutschland Dinarys GmbH VollzeitOur client is one of the leading manufacturers of cardio- and endovascular medical devices, and represented in over 100 countries around the world.ResponsibilitiesProvide reliable and customer orientated IT client services (user help desk, desktop/laptop, MS office, mobile phones, e-mail, printer – including software and hardware) in close alignment with...
-
Specialist User Help Desk
vor 2 Wochen
Berlin, Deutschland CANCOM SE Vollzeit**Young Professional & Absolvent:innen**: **Specialist User Help Desk (all genders) 1st & 2nd Level Support**: Berlin, Frankfurt am Main, Hamburg, Hannover, Köln, Košice, Langenfeld, Leipzig, München, Stuttgart JETZT BEWERBEN Bei CANCOM erwartet dich ein innovatives, agiles und nachhaltiges Umfeld: Mehr als 4.000 Mitarbeiter:innen arbeiten tagtäglich...
-
Informations- U
Vor 3 Tagen
Berlin, Deutschland Bundeswehr VollzeitBundeswehr - Mach, was wirklich zählt. Beschäftigungsdienststelle: Landeskommando Berlin Hinweis: Die Einstellung erfolgt ganzjährig und bedarfsorientiert. Auf diese Stelle können sich nur ehemalige Soldatinnen oder Soldaten der Bundeswehr bewerben. Bei der ausgeschriebenen Stelle handelt es sich um einen Beorderungsdienstposten in der Reserve der...
-
Help Desk Agent
vor 1 Woche
Berlin, Berlin, Deutschland Doctolib VollzeitJoin our mission, become part of DoctolibDo you have a passion for technology, service, and customer success that defines your career so far? Then take the next step with Doctolib in the Technical Onboarding team.Your mission is to facilitate a successful and smooth onboarding for our customers through data migration. You will be involved from the beginning...