Director of Service

vor 4 Wochen

Stuttgart, Deutschland Delve Search - Global Search Consultants Vollzeit

Director of ServiceLocation: Ideally based near a major semiconductor customer hub across, Germany, France or ItalyReports to: VP, Global Service OperationsAbout the CompanyOur client is a global leader in semiconductor processing equipment, serving some of the world’s most advanced foundries and IDMs. With ongoing innovation, the company continues to expand its European footprint - ensuring world-class support for major fab customers.The OpportunityThis is a critical regional leadership role, overseeing service operations and a distributed team of field engineers and managers across Europe. You’ll be responsible for ensuring exceptional tool uptime, strong customer satisfaction, and a motivated, high-performing service organisation across a multi-country environment.The successful candidate will combine technical credibility with genuine people leadership - someone who can connect, inspire, and unify a diverse European service team.Key ResponsibilitiesLead and develop service operations across Europe, aligning local execution with global strategy.Manage and inspire a multi-national team across Germany, France, Italy, and wider Europe, fostering collaboration and accountability.Build strong, trusted relationships with fab managers and senior stakeholders at key customers.Drive operational excellence, service quality, and continuous improvement initiatives.Support the implementation of a newly established organisational structure and strengthen cohesion across regional teams.Provide clear direction, make confident decisions, and empower team members to take ownership.Collaborate cross-functionally with global service, product, and engineering teams.What We’re Looking For10+ years’ experience in service operations or field service management within semiconductor capital equipment.Proven record of leading and inspiring teams, not just managing them a true leader who earns trust and motivates through example.Strong customer-facing communication skills, confident engaging with senior fab stakeholders.Technically fluent, commercially astute, and capable of balancing performance, cost, and people development.A decisive, self-driven leader who can bring ideas forward, take initiative, and challenge constructively when needed.Comfortable working across diverse cultures, personalities, and expectations.Fluent in English; additional European languages preferredWillingness to travel across Europe.What Makes This Role SpecialThis is not a “command-and-control” position; it’s for someone who leads through inspiration, trust, and genuine engagement. You will inherit a well-structured organisation and have the chance to build on a strong foundation laid by a respected predecessor.You’ll play a visible, influential role in shaping how European service operations evolve and ensuring the team thrives throughout.

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