Vice President

vor 2 Monaten

Frankfurt am Main, Hessen, Deutschland Global Data Centers EMEA Vollzeit
Date: 16 Jul 2024
Category: Strategy Sales & Customer Management
Vice President - Global Client Success (m/w/d)

The Vice President, Global Client Success leads and manages Client Success Managers who build post-sales relationships with clients to drive and increase adoption and utilization of company products. This role is accountable for leading and managing the identification of opportunities and closing of additional revenue from assigned clients, including upselling and cross-selling of related products/services, client renewal, and retention results. ensures that the Client Success Management strategy is achieved by leading a team of Client Success Managers to drive in-contract growth and renewals (with minimum churn). This is in pursuit of revenue and gross profit targets (for contracts within the Customer Success Management account base) set out in the go-to-market services strategy. They are responsible for the overall renewals target for all regions. T his is a hybrid role that can be located in Germany or the United Kingdom with 30 % international travel.

What will you do ?

  • Lead a team of Client Success Management professionals (Client Success Manager, Specialists and Client Success Country Leads) in delivering NTT GDC strategic Client Success Management objectives
  • Mentor, coach and manage the performance and professional development of their team of Client Success Management professionals
  • Continuously upskill and improve the capability of the Client Success Management professionals in line with Client Success Management strategy
  • Accountable for development of client contract strategies which are aligned to the overall Client Success strategy and objectives, ensuring these are developed and executed in a consistent manner
  • Work closely with Client Success Management professionals and other client-facing stakeholders to ensure consistent and effective client engagements

What we are looking for ?

  • I nterpersonal skills with the ability to develop and maintain solid stakeholder relationships (across relevant NTT GDC cross-functional teams and within client environments where necessary)
  • Demonstrates leadership skills and drives standards of performance
  • Understanding of financial statements and metrics, including revenue, expense control, and growth relative to market
  • Ability to interpret complex data/reports, derive business insights and define relevant operating responses
  • Understanding of NTT GDC's high-level operating model (how we work and which functions are involved)
  • Deep understanding of the NTT GDC business and commercial service offerings available
  • Demonstrates an understanding of and the ability to position "partnership" offerings (i.e. Managed Services, Support Services, Consulting Services and Technical Services)
  • Understanding of NTT GDC's approach to Client Success Management, including the strategic direction and operating model
  • Bachelor's degree such as a business management or equivalent, preferably Master's degree
  • Churn Models, Contract Management System (CMS), Customer Relationship Management (CRM), Customer Satisfaction Surveys, Customer Success, Service Excellence
  • Extensive demonstrable experience in a Managed Services and/or Outsourcing environment
  • Extensive demonstrable experience in one or more of Sales, Service or Consultancy disciplines in a large scale (preferably multi-national) data center environment in a senior managerial role
  • Extensive experience in sales and client engagements at senior manager level within a commercial service offering environment

What can we offer you?

  • An agile company culture with short decision-making paths and plenty of opportunities to show personal initiative​
  • Company pension
  • Employee Assistance Programme
  • Flexible working time models and mobile working (depending on your role)​
  • Allowance for the use of public transport and bike scheme
  • Allowance for the use of Health and Wellness ​
  • Individual training and development opportunities​
  • Numerous other additional benefits such as birthday vouchers, employee advisory program, employee referral scheme
  • Lunch allowance company events and much more
We look forward to hearing from you

About the Global Data Centers division of NTT Ltd.

Global Data Centers is a division of NTT Ltd. Our global platform is one of the largest in the world. NTT is ranked as one of the top three leaders worldwide by IDC in their Colocation and Interconnection Services MarketScape, spanning more than 20 countries and regions including North America, Europe, Africa, India and APAC.

As a neutral operator, we offer access to multiple cloud providers, a large variety of Internet Exchanges and telecommunication network providers including our own IPv6 compliant, tier 1 global IP network. Our clients benefit from tailored infrastructure and experience consistent best practices in design and operations across all of our reliable, scalable and customizable data centers.

Working for Global Data Centers EMEA

We are one of the leading and largest data center provider and for more than 20 years we have been supporting our clients from a wide variety of industries with our talented team of nearly 900 people (m/f/d). Today, we are designing and operating 18 data center locations across 160,000 sqm in Germany, Austria, Switzerland, in the Netherlands and in Great Britain and expanding into further markets. Our people come from a variety of industries and work together to find the best solution for every challenge. Due to the diversity of backgrounds our people (m/f/d) come from, the ability to work in teams and good communication skills are very important to us.

As a performance-oriented company, we value expert knowledge and people who want to shape the future. We are growing internationally and offer our people (m/f/d) the opportunity to work worldwide within the NTT Group if they are suitably qualified and interested.

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