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Salesforce Business Analyst

vor 4 Monaten


Offenbach, Hessen, Deutschland Hyundai AutoEver Europe GmbH Vollzeit
Salesforce Business Analyst (f/m/d) - Marketing Cloud

As a Salesforce Business Analyst (f/m/d) you will be part of the Salesforce Digital Transformation Section. You will support the automotive sales process by delivering success through customer business analysis and IT service implementation.

Key Responsibilities:
  • Facilitating communication between the sales product owner and the digital team to ensure alignment in product and process designs, requirements, maintenance, operations, and new developments.
  • Modeling automotive Sales/CRM processes, documenting current and future states to identify improvement opportunities and optimization.
  • Developing and documenting functional design specifications for the systems and solutions required for the project.
  • Maintaining effective communication with all stakeholders and reporting on the project's progress.
  • Planning and providing user education and training on automotive processes or new systems.
Requirements:
  • Bachelor of information technology degree/Business Administration or comparable qualification
  • 3-4 year of experience in a similar role in the automotive industry
  • Technical Skills: Strong background with Salesforce - Primarily with Marketing Cloud experience and Sales and Service Cloud as secondary skill
  • In-depth knowledge of the automotive industry, including market trends, sales/CRM journey, supply chain processes is crucial for making informed recommendations.
  • Strong analytical skills to assess complex problems, identify patterns, and make data-driven decisions.
  • Effective presentation skills and communication with diverse stakeholders, from developers and product owners to business leaders.
  • Skills for gathering, documenting, and managing requirements.
  • Strong documentation skills and reports preparation
  • Very good English language skills - German and Korean will be considered as a plus.

Nice to have:

  • Experience with salesforce cloud, JIRA, UX/UI, Confluence
  • IT affinity and technical understanding of databases, business intelligence tools, salesforce and interfaces
Offer & Benefits:
  • Flexible working time and a hybrid working model.
  • Work in an international team and versatile environment
  • Varied tasks with exciting and challenging IT projects
  • Function-specific, personal, and technology training
  • Attractive salary and excellent compensation and benefits package, including free lunch (as lunch vouchers or in the canteen), a free monthly ticket for public transportation and Gympass to support your wellbeing.
  • Relocation support
Katherine Sepulveda

Please send your application via email or find us on LinkedIn: Hyunday Autoever Europe GmbH.