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Team Lead
vor 3 Monaten
Do you have IT support experience, and are you seeking a new job in Hamburg? Cognizant is looking for a Team Lead (d/f/m), This full-time role comes with a generous salary and benefits package.
As a Team Lead (d/f/m), you will provide support at all levels, both face-to-face and through various communication channels.
In your first few weeks in this IT support role, you can expect to be:
- General IT service and user support: Provide support at all levels, both face-to-face and through various communication channels.
- Logging support requests and incidents: Document and track reported issues.
- Monitoring and completion of issues and requests: Oversee the resolution of problems received by the IT Service Desk, escalating when necessary.
- Troubleshoot problems: Use diagnostic tools and escalate issues as needed.
- Liaise with regional offices and third-party suppliers: Collaborate to resolve user support issues.
To apply for this Team Lead (d/f/m) role, your soft skills, expertise and experience should include:
- Minimum of 10 years' experience in IT support in a corporate environment.
- Business level proficiency in German and English
- Troubleshooting in a corporate computing environment.
- Investigation and diagnostic skills.
- Experience with Microsoft Windows 10.
- Proficiency in the Microsoft Office 365 suite of applications and Teams.
- Familiarity with iPhone/iPad technology and mobile apps.
- General user administration tasks.
- Data/voice cabling and patching skills.
- Experience with Intune, Autopilot and MS Teams
- Ability to manage expectations by sitting down with stakeholders.
At Cognizant, taking care of employees is a priority:
· You can pursue innovative career tracks and opportunities here
· You can enhance your professional development through education and dedicated training
· We'll give you the skills you need to keep pace with the changing workplace while our compensation, benefits and wellness packages help you stay healthy and plan for the future.
Don't hesitate to get in touch with the Cognizant team today to apply for this full-time Team Lead (d/f/m) position in Hamburg. We're looking forward to meeting you.
At Cognizant, we engineer modern businesses to improve everyday life because we're dedicated to making a lasting impact. Cognizant (Nasdaq: CTSH) engineers modern businesses. We help our clients modernize technology, reimagine processes and transform experiences so they can stay ahead in our fast-changing world. Together, we're improving everyday life. See how at or @cognizant.
