Senior Claims Specialist

vor 1 Woche

Hamburg, Hamburg, Deutschland Allianz Global Corporate & Specialty SE Vollzeit

What's in it for you?

Let's care about everything that makes you, you

We are committed to nurturing an inclusive environment where everyone feels they belong. We offer a hybrid working model, which recognizes the value of striking a balance between in-person collaboration and remote working. Please feel free to discuss flexible working arrangements with us.

Let's care for your financial wellbeing

We believe in rewarding performance with a great compensation and benefits package (details vary by location), including a generous bonus scheme and pension.

Let's care for your opportunities to progress

From career development and digital learning programs to international career mobility, we offer lifelong learning for our employees worldwide and an environment where innovation, delivery and empowerment are fostered.

Let's care for life's twists and turns

From our support for flexible working, health and wellbeing (including private healthcare and generous parental leave benefits), to helping people return from career breaks with experience that nothing else can teach. We've got your back.

Let's care for our society and our planet

With opportunities to be engaged in shaping a future that is safe, inclusive and sustainable, we care for the tomorrows of our people, our industry and our clients.

Care to join us?

Allianz Commercial is the Allianz Group brand serving the world's largest consumer brands and major industry players through to family-owned enterprises forming the backbone of nations' economies. We bring together the corporate multinational business of Allianz Global Corporate & Specialty and the commercial business of national Allianz Property & Casualty entities and provide both traditional and alternative risk transfer solutions, outstanding risk consulting and Multinational services as well as seamless claims handling.

As a key strategic player in the Allianz Group network, Allianz Commercial is present in over 200 countries and in 2022 generated more than €19 billion gross premium.

Learn more about careers at Allianz Commercial by clicking here.

Learn more about Allianz Commercial by clicking here.

Allianz is an equal opportunity employer, and therefore welcomes applications regardless of ethnicity or cultural background, age, gender, nationality, religion, disability, sexual orientation or any other protected characteristic. Diversity of thinking is an important part of our culture.

People with disabilities:
We want to give all our candidates the best opportunity to succeed. If you need any adjustments to be made during the application and selection process, please email

Recruitment Agencies:
Allianz Commercial has an in-house recruitment team, which focuses on sourcing great candidates directly. Allianz Commercial does not accept unsolicited resumes from agency or search firm recruiters. Fees will not be paid in the event a candidate submitted by a recruiter without an agreement in place is hired. When we do use agencies, we have a PSL in place, so please do not contact managers directly.

#LI-NG1

#LI-Hybrid

We are looking for a Senior Claims Specialist - Marine (m/f/d), based in Hamburg.

Your Team

As a Complex Claims Team, we are part of the Marine Claims department. We handle a variety of different claims in the Cargo and Hull divisions and are looking for a strong team player to complete our group.

The Impact You Will Have

You will report directly to the Head of Marine Complex Claims and proactively handle both administrative and substantive marine cargo claims, some of which are highly exposed and involve complex issues. You will ensure that claims are processed within the limits of responsibility and in accordance with the procedures and guidelines of the AGCS claims standards and regulatory requirements. In doing so, you will build and develop relationships with clients, brokers, underwriters and service providers to achieve commercial results and provide a high quality claims service.

Some of your specific responsibilities could include:

Investigating claims and reviewing complex national and international claims. Proactively assessing coverage issues and determining appropriate loss reserves. Negotiating and resolving complex claims and developing cost effective solutions. Proactively advising clients on loss minimisation and travelling to client meetings. Supporting legal disputes and managing external service providers such as experts and lawyers. Entering claims data into Allianz claims systems and other administrative tasks and ensuring high data quality. Reporting and creating a decision basis for complex claims and those outside your own authorisation. Evaluating and implementing recoveries, taking cost efficiency into account. Supporting the acquisition of new business and renewal negotiations as well as building close relationships with brokers and customers.
What You'll Bring to the Role Several years of professional experience in claims handling, ideally in the area of marine cargo claims. Sound technical knowledge and understanding of the legal and regulatory framework in national and international insurance law. Excellent communication and negotiation skills. High degree of initiative, strategic thinking and customer-orientation. Solution-orientated, structured and independent way of working. Good team spirit | Customer Services & Claims | Professional | Allianz Commercial | Full-Time | Permanent

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