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Customer Service Specialist

vor 3 Monaten

Essen, Nordrhein-Westfalen, Deutschland Machineseeker Group GmbH Vollzeit

Begleite die Digitalisierung einer ganzen Branche und steigere den Erfolg von Maschinensucher Du bist genau das, was wir suchen.

Die Machineseeker Group ist führend im Bereich gebrauchter Maschinen und Nutzfahrzeuge in Europa mit Online-Marktplätzen wie Maschinensucher, Machineseeker, TruckScout24, Gebrauchtmaschinen und Werktuigen. Derzeit inserieren über Anbieter Maschinen auf diesen Plattformen. Mit mehr als 15 Millionen monatlichen Besuchern und einem vermittelten Anfragevolumen von über 120 Milliarden Euro jährlich wächst das Unternehmen seit 1999 profitabel und verstärkt kontinuierlich das Team in Essen.

Wir suchen ab sofort einen Customer Service Specialist (m/w/d) in Voll- oder Teilzeit für unser Team in Essen.

Bei uns wird konsequent vom Büro aus gearbeitet. Wir bieten mehr Innovationen (informelle Gespräche), bessere Arbeitsbedingungen (Breitband, Klimaanlage, 3 Bildschirme, große Schreibtische usw.), eine optimale Einarbeitung, eine höhere Bindung, eine starke Firmenkultur (inklusive Koch, Fitnessraum und -coach) sowie klare Abgrenzung zwischen Büro und Wohnung.

Aufgaben
  • Werden zum Experten für Maschinensucher und betreuen als Markenbotschafter internationale Neukunden
  • Bieten jederzeit Kunden- und Serviceorientierung für Bestandskunden in ganz Europa
  • Überprüfen und pflegen von Kundendaten
  • Erstellen neuer Datensätze gemäß Vorgaben
  • Behalten den Überblick über aktuelle Qualitätsvorgaben für Nutzerkonten
  • Unterstützen Kunden bei der Verwaltung ihrer Firmendaten
Qualifikation
  • Abgeschlossenes Studium in Wirtschafts- oder Geisteswissenschaften, einem Sprachstudiengang oder Ähnlichem mit guten Noten
  • Idealerweise (erste) Arbeitserfahrungen im Bereich Service, Vertrieb, Qualitätssicherung oder Beschwerdemanagement
  • Sehr gute Deutsch- und Englischkenntnisse in Wort und Schrift, weitere Sprachkenntnisse in Niederländisch, Polnisch, Französisch, Türkisch, Italienisch, Spanisch oder Portugiesisch von Vorteil
  • Kommunikationstalent mit selbstsicherem und diplomatischem Auftreten
  • Affinität zu digitalen Geschäftsmodellen und versierter Umgang mit Microsoft Office
Benefits
  • Überdurchschnittliches Startgehalt
  • 38,5 Wochenstunden und 29 Urlaubstage pro Jahr
  • Enge Zusammenarbeit mit unserem COO
  • Sicherer und unbefristeter Arbeitsplatz beim Marktführer in Europa
  • Viel Verantwortung und Gestaltungsmöglichkeiten in einer erfolgreichen Internetfirma im Ruhrgebiet
  • Klimatisiertes, modernes Büro in der Nähe des Hauptbahnhofs
  • Flexible Arbeitszeiten und flache Hierarchien
  • Fitnessraum und Personal Trainer
  • Kostenlose Getränke und Verpflegung, inklusive Koch
  • Ergonomische Stühle und höhenverstellbare Schreibtische
  • Individueller Englischunterricht bei Interesse
  • Regelmäßige Teamevents sowie Sommer- und Weihnachtsfeiern

Interessiert?

Sende uns deinen Lebenslauf. Tipp: Füge alle Abschlussnoten hinzu, um den Kennenlernprozess zu beschleunigen.

Deine persönliche Ansprechpartnerin:

Felicitas Engel

Machineseeker Group GmbH

Kronprinzenstr. 9

45128 Essen

Tel.: