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Service Team Support Specialist

vor 3 Monaten


Deutschland Micro IT Global Vollzeit
IT Support Technician - (Systems and Hardware support)

Are you ready to start an exciting journey at the European Space Operations Centre? We're searching for a proactive IT Support Technician to join our client in an innovative international environment.


About the Role:

Being a crucial part of the Network Operations Centre (NOC), you'll have a key role in coordinating, configuring, and monitoring activities linked to ESA ground operations.

Your duties involve offering 1st and 2nd line support to ESA and its users, overseeing Ground Operations, Operational IT, and Operational Control Centre services. You'll be the main contact for immediate service requests from customers.


The Operational Control Centre (OCC) Team, your workplace, supervises operational IT hardware, local data centers, wiring centers, and operational control rooms onsite.


Key Responsibilities:
- Installation and upkeep of hardware
- Cable installation, testing, and patching
- Managing spare parts and communicating with vendors
- Configuration management and proactive maintenance
- Handling tickets (Incidents, Service Requests, and RfCs)
- Administering/configuring various applications
- Supporting refurbishment projects/engineering activities

Desired Skills and Experience:
If you think you're a good match for this position, here's what we're seeking:

- Strong background in IT operations in a corporate setting
- Diverse experience in operational IT environments and a genuine interest in technology
- Adaptability, a desire for continuous learning, and a dedication to enhancing services

These would be a plus:

- Excellent knowledge of typical data center infrastructures, including wiring, cooling, and power distribution
- Proficiency in diagnosing and analyzing faults
- Understanding of networking concepts, components, and protocols
- Familiarity with basic system administration on UNIX and Windows platforms
- Ability to lift equipment up to 25 Kg and occasional shift work
- Experience in Voice Communication Systems would be advantageous
- Electrical Safety Test Certification (DGUV V3, DGUV V3 Durchführungsanweisung, and TRBS 1203) would be beneficial.