Technical Support Specialist
Vor 6 Tagen
We are seeking a highly skilled Technical Support Specialist to join our team in Germany. As a Technical Support Specialist, you will be responsible for providing technical assistance to solar installers and customers in Germany and Northern Europe.
Main Responsibilities:
- Respond to technical and installation problems of solar installers to ensure total customer satisfaction and maximize the performance of our products.
- Train distributors and installers of solar systems on site or remotely in a webinar.
- Monitor existing installations via our online monitoring portal and identify installation issues.
Requirements:
- German and English native or fluent language skills.
- Technical/engineering education in photovoltaic or electric solar.
- Experience working in customer service/technical support.
- Experience in CRM (Salesforce Service Cloud, Odoo, or equivalent) is an asset.
- Good knowledge in the use of computer and web tools.
- Knowledge of the solar industry or high-tech products is highly appreciated.
What We Offer:
- A 100% remote opportunity.
- A teamwork culture in a global renewable energy company.
About Us:
Anávo | Renewable Energy Recruitment is a leading recruitment agency specializing in renewable energy and sustainability jobs. We are passionate about connecting talented professionals with exciting career opportunities in the industry.
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