Aktuelle Jobs im Zusammenhang mit Kontaktperson Customer Care - Berlin, Berlin - MILES Mobility

  • Customer Care Manager 2nd Level

    vor 1 Tag

    Berlin, Berlin, Deutschland Enpal Customer Care GmbH Vollzeit

    Job DescriptionAs a Customer Care Manager 2nd Level at Enpal Customer Care GmbH, you will be responsible for providing exceptional customer service and support to our clients. Your primary goal will be to identify customer needs and provide tailored solutions to meet those needs.Key Responsibilities:Provide high-quality customer service and support via email...

  • Customer Care Manager 2nd Level

    vor 1 Tag

    Berlin, Berlin, Deutschland Enpal Customer Care GmbH Vollzeit

    Job DescriptionAs a Customer Care Manager 2nd Level at Enpal Customer Care GmbH, you will be responsible for providing exceptional customer service and support to our clients. Your primary goal will be to identify customer needs and provide tailored solutions to meet those needs.Key Responsibilities:Provide high-quality customer service and support via email...

  • Customer Service Representative

    vor 1 Woche

    Berlin, Berlin, Deutschland Workstation Customer Care Vollzeit

    Customer Care Specialist Position AvailableWe are seeking dedicated individuals to provide exceptional customer service for various clients in industries such as online retail, tourism, and more.Key Responsibilities:Handling customer inquiries and resolving issues in a timely and professional mannerProcessing orders and providing product recommendations to...

  • Customer Service Representative

    vor 1 Woche

    Berlin, Berlin, Deutschland Workstation Customer Care Vollzeit

    Customer Care Specialist Position AvailableWe are seeking dedicated individuals to provide exceptional customer service for various clients in industries such as online retail, tourism, and more.Key Responsibilities:Handling customer inquiries and resolving issues in a timely and professional mannerProcessing orders and providing product recommendations to...

  • Customer Success Specialist

    vor 2 Wochen

    Berlin, Berlin, Deutschland Workstation Customer Care Vollzeit

    Customer Care Team MemberWe are seeking a highly motivated and skilled individual to join our Customer Care team at Workstation Customer Care. As a key member of our team, you will play a crucial role in helping small and medium-sized enterprises reach their customer target groups through effective advertising campaigns.Your Key Responsibilities:Consult with...

  • Customer Success Specialist

    vor 2 Wochen

    Berlin, Berlin, Deutschland Workstation Customer Care Vollzeit

    Customer Care Team MemberWe are seeking a highly motivated and skilled individual to join our Customer Care team at Workstation Customer Care. As a key member of our team, you will play a crucial role in helping small and medium-sized enterprises reach their customer target groups through effective advertising campaigns.Your Key Responsibilities:Consult with...

  • Customer Service Representative

    vor 3 Wochen

    Berlin, Berlin, Deutschland Workstation Customer Care Vollzeit

    We are seeking a skilled Customer Service Representative to join our team at Workstation Customer Care. As an E-Scooter Support Specialist, you will play a crucial role in registering new customers and providing exceptional support to our existing user base.The ideal candidate will have excellent communication skills, be able to work independently, and...

  • Customer Service Representative

    vor 3 Wochen

    Berlin, Berlin, Deutschland Workstation Customer Care Vollzeit

    We are seeking a skilled Customer Service Representative to join our team at Workstation Customer Care. As an E-Scooter Support Specialist, you will play a crucial role in registering new customers and providing exceptional support to our existing user base.The ideal candidate will have excellent communication skills, be able to work independently, and...

  • Customer Service Representative

    vor 3 Wochen

    Berlin, Berlin, Deutschland Workstation Customer Care Vollzeit

    **About Our Client**Our client is a network of several airlines, each with its own distinctive culture and style of service. These airlines join to offer smooth connections across a vast global network.**Job Summary**We are seeking a skilled Customer Service Representative to join our team at Workstation Customer Care. As a Customer Service Representative,...

  • Customer Service Representative

    vor 3 Wochen

    Berlin, Berlin, Deutschland Workstation Customer Care Vollzeit

    **About Our Client**Our client is a network of several airlines, each with its own distinctive culture and style of service. These airlines join to offer smooth connections across a vast global network.**Job Summary**We are seeking a skilled Customer Service Representative to join our team at Workstation Customer Care. As a Customer Service Representative,...

  • Team Member

    vor 2 Wochen

    Berlin, Berlin, Deutschland Workstation Customer Care Vollzeit

    Job Summary:We are seeking a highly motivated and experienced Team Member to join our Dutch team at Workstation Customer Care. As a key member of our team, you will be responsible for consulting with small and medium-sized enterprises to help them reach their customer target groups.Key Responsibilities:Develop and implement customer-specific advertising...

  • Team Member

    vor 2 Wochen

    Berlin, Berlin, Deutschland Workstation Customer Care Vollzeit

    Job Summary:We are seeking a highly motivated and experienced Team Member to join our Dutch team at Workstation Customer Care. As a key member of our team, you will be responsible for consulting with small and medium-sized enterprises to help them reach their customer target groups.Key Responsibilities:Develop and implement customer-specific advertising...

  • Customer Service Representative

    vor 4 Wochen

    Berlin, Berlin, Deutschland Workstation Customer Care Vollzeit

    Job SummaryWe are seeking experienced customer service representatives to join our team at Workstation Customer Care. As a Dutch customer support specialist, you will be responsible for handling written and telephone inquiries from subscription-paying customers.Key ResponsibilitiesActivate trial subscriptions and award bonuses for new customersExplain...

  • Customer Service Representative

    vor 2 Wochen

    Berlin, Berlin, Deutschland Workstation Customer Care Vollzeit

    Job SummaryWe are seeking experienced customer service representatives to join our team at Workstation Customer Care. As a Dutch customer support specialist, you will be responsible for handling written and telephone inquiries from subscription-paying customers.Key ResponsibilitiesActivate trial subscriptions and award bonuses to new customersExplain...

  • Customer Service Representative

    vor 2 Wochen

    Berlin, Berlin, Deutschland Workstation Customer Care Vollzeit

    Job SummaryWe are seeking experienced customer service representatives to join our team at Workstation Customer Care. As a Dutch customer support specialist, you will be responsible for handling written and telephone inquiries from subscription-paying customers.Key ResponsibilitiesActivate trial subscriptions and award bonuses to new customersExplain...

  • Community Manager German Customer Support

    Vor 5 Tagen

    Berlin, Berlin, Deutschland Workstation Customer Care Vollzeit

    Job Title: Community Manager German Customer SupportAbout the Job:We are looking for a visionary Community Manager to join our team at Workstation Customer Care. As a Community Manager, you will be the bridge builder between our social media platform and our German clients. Your passion for customer service will transform every contact into a personal and...

  • Community Manager German Customer Support

    Vor 5 Tagen

    Berlin, Berlin, Deutschland Workstation Customer Care Vollzeit

    Job Title: Community Manager German Customer SupportAbout the Job:We are looking for a visionary Community Manager to join our team at Workstation Customer Care. As a Community Manager, you will be the bridge builder between our social media platform and our German clients. Your passion for customer service will transform every contact into a personal and...

  • Customer Service Representative

    Vor 5 Tagen

    Berlin, Berlin, Deutschland Workstation Customer Care Vollzeit

    About the JobWe are seeking a highly motivated and customer-focused individual to join our team at Workstation Customer Care as a Customer Service Representative. In this role, you will be responsible for providing exceptional support to our customers, ensuring their e-scooter rental experience is seamless and enjoyable.Key ResponsibilitiesVerify customer...

  • Customer Service Representative

    Vor 5 Tagen

    Berlin, Berlin, Deutschland Workstation Customer Care Vollzeit

    About the JobWe are seeking a highly motivated and customer-focused individual to join our team at Workstation Customer Care as a Customer Service Representative. In this role, you will be responsible for providing exceptional support to our customers, ensuring their e-scooter rental experience is seamless and enjoyable.Key ResponsibilitiesVerify customer...

  • Customer Service Representative

    vor 1 Woche

    Berlin, Berlin, Deutschland Workstation Customer Care Vollzeit

    Customer Service RepresentativeWe are seeking a skilled Customer Service Representative to join our team at Workstation Customer Care. As a key member of our customer support team, you will be responsible for providing exceptional service to our customers, ensuring their needs are met, and resolving any issues that may arise.Key Responsibilities:Verify...

Kontaktperson Customer Care

vor 4 Monaten

Berlin, Berlin, Deutschland MILES Mobility Vollzeit
Join the ride

Wir erweitern unsere Flotte, daher suchen wir Dich zur Verstärkung unseres Customer-Care-Teams als

Kontaktperson Customer Care (w/m/d/x)

Deine Aufgaben
- Du bist die erste Kontaktstelle für alle bei uns eintreffenden Fragen zu unseren Serviceleistungen
- Du hilfst dabei, aus verzwickten Situationen herauszukommen, indem du rund um die Themen: laufende Miete, unsere Fahrzeuge, Funktionen der App und Zahlungsoptionen betreust
- Du nimmst Anfragen per Telefon, Chat und E-Mail in unserem Service Center im Schichtdienst entgegen und löst diese schnellstmöglich
- Du weißt blitzschnell bei Meldungen zu Funktionsstörungen an der App oder den Fahrzeugen, worum es geht und solltest in der Lage sein, die wichtigsten Informationen herauszufiltern, um diese in die richtigen Kommunikationskanäle weiterzuleiten
- Du unterstützt uns bei der Sachbearbeitung sowie der Kommunikation mit externen Körperschaften (z. B.: Behörden, Inkassofirmen oder Versicherungen)

Was du mitbringst
- Du besitzt eine gute Konfliktlösungskompetenz und es macht dir Spaß, beratend zur Seite zu stehen
- Du bist kommunikativ und bringst herausragende Umgangsformen mit
- Du kennst dich idealerweise mit der Anwendung eines digitale Ticketing-Systems aus
- Du bringst verhandlungssichere Deutschkenntnisse & sehr gutes Englisch in Wort und Schrift mit - jede weitere Sprache (präferiert Französisch oder Niederländisch) ist ein absolutes Plus
- Du hast viel Spaß bei der Arbeit und ein hohes Maß an Teamgeist und mit viel positiver Stimmung hältst du den Fun Factor in unserem Team konstant

Warum MILES?
- Es erwartet dich ein monatliches Bruttogehalt in Höhe von 2.370,00 € brutto. Zusätzlich erhältst du monatliche performanceorientierte Boni sowie Zuschläge für Nacht-, Sonn
- und Feiertagsschichten.
- Unsere Schichtplanung wird vier Wochen vorab festgelegt. So ist es für dich konkret und planbar.
- Für dich besteht zudem die Flexibilität auch mal aus dem Homeoffice zu arbeiten.
- Unsere Vision lautet: MAKE EVERY DRIVEN MILE A SHARED MILE. Wir arbeiten täglich daran, diese Vision zu verwirklichen und jede: r trägt ein Stückchen dazu bei.
- Wir verfolgen alle das gleiche Ziel: MILES groß und erfolgreich zu machen und diesen Spirit spürst du bei uns ab Sekunde eins.
- Wir lieben unsere Brand: Bei uns sind MILES Goodies gern gesehene Accessoires
- Du wirst schnell merken, was "High Impact" bei uns bedeutet: Du kannst schnell viel Verantwortung übernehmen, deine Ideen einbringen und die Offenheit von einem tollen Team genießen. Du kannst Prozesse kritisch hinterfragen und so dazu beitragen MILES Stück für Stück nach vorne zu bringen und dich weiterzuentwickeln
- Daten sind unsere Quelle der Wahrheit: Wir arbeiten zahlen-, daten
- und faktenbasiert. So treffen wir unsere Entscheidungen und schenken allen Mitarbeitenden Transparenz über unseren Status quo und unsere Entwicklungsziele
- Wir sind Carsharing mit extra viel. Bei MILES wird ein Teil des Umsatzes in regionale und soziale Projekte investiert, da wir uns für das Wohlergehen unserer Gesellschaft und Umwelt aktiv einsetzen #milescharity
- Feedback und Weiterentwicklung: Unser interner Blog enthält viel Inspiration zu verschiedensten Themen. Unser HR und Leadership Team unterstützen dich dabei, dich selbst, deine Kompetenzen und deine Stärken weiterzuentwickeln.