On-site Helpdesk Agent

vor 2 Monaten

Stuttgart, Deutschland Cpl Vollzeit

Company

You will be working for a global company that provides business process management services to its list of Fortune 500 clients worldwide. They offer end-to-end outsourcing services for company departments in customer services, and human resources, finance and accounting, sales and fulfillment, BPM Analytics, digital interactive, business transformation, and robotic automation services.


Purpose of the Role

To provide on-site IT support maintenance for a large automotive and transport company in multiple sites.



What you will do:

  • Application and OS Maintenance: Provide maintenance and support services for applications and operating systems, either directly to users or through service delivery functions
  • Diagnostic Troubleshooting: Gather extensive diagnostic information, analyze problems, and resolve issues related to end-user computing (EUC) devices.
  • Incident and Problem Management: Investigate and resolve incidents and problems affecting EUC devices, peripherals, and installed software.
  • Performance Monitoring: Monitor and address performance-related issues
  • User Training and Advice: Provide advice, training, and corrections (permanent or temporary) to users.
  • Documentation and Enhancements: Update or create documentation, manipulate data, and define enhancements.
  • Collaboration: Collaborate closely with colleagues specializing in different areas (e.g., database administration, network support), vendors, and third-party support provider


Who you are:

  • Customer-Focused Support
  • Incident Resolution: Proficiency in incident resolution, requests, changes, and problem-solving activities delivered within agreed service level agreements (SLAs).
  • Windows 7 & 10 Support: Experience supporting Windows 7 and 10 using System Centre Configuration Manager (SCCM).
  • 3-4 years experience roles like Help Desk Technician, Desktop Support Specialist, or similar positions.
  • German Fluent C1-C2 Level & English language proficiency


The Offer:

  • Salary : â¬40,000 - â¬42,000
  • Permanent full time contract.
  • Location: Stuttgart


Bewirb Dich bei mir, und ich werde Dich professionell auf den Bewerbungsprozess vorbereiten, und die ganze Zeit an Deiner Seite sein

 

Gabriel Mamaradlo

Principal Recruitment Consultant bei Cpl Global Talent in Dublin

Email: gabriel.mamaradlo@cpl.ie



About Cpl Global Talent

Cpl Global Talent is a specialised language recruitment division within Cpl Recruitment Ireland. We are a team of multilingual sourcing specialists with over 15 years of experience in recruiting for roles with language requirements across EMEA Region. We work across multiple industries, in 52 different markets and our recruiters have a deep cultural understanding of each candidate and client's individual needs


#LI-GM1

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