Customer Solution Engineering
vor 1 Woche
Tulip, the leader in frontline operations, is helping companies around the world equip their workforce with connected apps, leading to higher quality work, improved efficiency, and end-to-end traceability across operations. Companies of all sizes and across industries have implemented composable solutions with Tulip's cloud-native, no-code platform to solve some of the most pressing challenges in operations: error-proofing processes and boosting productivity, capturing and analyzing real-time data, and continuous improvement.
A spinoff out of MIT, Tulip is headquartered in Somerville, MA, with offices in Germany and Hungary. Focused on composable, human-centric solutions for industrial environments, Tulip is disrupting the MES category and has been recognized as a World Economic Forum Global Innovator. Tulip has also been named one of Energage's Top Workplaces USA and one of Built In Boston's "Best Places to Work" and "Best Midsize Places to Work" for 2023.
About You:
We are seeking a highly motivated and talented individual to join our delivery team in our Munich office.
- You know the challenges in manufacturing and operations, and you believe in putting the operator in the center
- You can take on and lead projects with complex stakeholder landscapes
- You are comfortable communicating with customer stakeholders from the shop floor to the C-suite
- You're flexible and can thrive in environments that don't have defined processes, and you're excited to help build those processes
- You have experience working in a startup environment or at a minimum are ready to take the plunge.
What skills do I need?
- BS Degree: Industrial Engineering, Mechanical Engineering, Engineering Management, Computer Science or a related field.
- 5+ years of work experience; prior experience in project management and manufacturing or process engineering is a plus
- Exceptional analytical and problem-solving skills, with a keen eye for detail.
- Basic coding skills and familiarity with SQL and REST API
- Excellent communication and collaboration abilities.
- Proactive, self-starter attitude with a willingness to learn and grow.
- Fluency in English; proficiency in German or French.
- A strong track record of academic excellence and a passion for continuous improvement.
Key Responsibilities:
- Manage and execute enterprise-level customer projects using Tulip No-Code platform
- Work side by side with customers and partners to develop and implement Tulip solutions
- Provide ongoing customer technical support and build and maintain relationships
- Contribute to internal process building, improvement, and collaboration
- Collaborate with the engineering and product teams to provide insights and feedback based on customer interactions.
Working At Tulip
We know even great candidates experience imposter syndrome. Even if you don't match every requirement, applying gives you the opportunity to be considered.
We're building a strong, diverse team that values hard work, families, and personal well-being. Benefits of working with us include:
- Direct impact on product and culture
- Flexible work schedule
- Virtual company events and happy hours
- In-office catered lunches and stocked kitchens
We are an equal-opportunity employer. At Tulip, we celebrate all. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Help us build an inclusive community that will transform frontline operations.
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