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Domain Engineering Manager
vor 4 Monaten
As a Domain Engineering Manager at Zooplus, you will be at the forefront of enhancing our Customer Service and Customer Accounts experience. You will be responsible for developing and maintaining software solutions that support these domains, ensuring a seamless and efficient experience for our customers.
Key Responsibilities:
Design and Development: Develop high-quality software solutions for customer service and account management. Ensure that these solutions are scalable, maintainable, and aligned with our business goals.
Cross-Functional Collaboration: Work closely with other engineering teams, product managers, and customer service representatives to understand their needs and translate them into effective technical solutions.
Technical Leadership: Guide and mentor junior engineers. Lead by example in writing clean, testable, and efficient code.
Problem-Solving: Address and resolve technical challenges related to customer service systems, including troubleshooting and proposing improvements.
Innovation: Keep abreast of emerging technologies and industry trends. Suggest and implement new technologies or processes that can enhance customer experience and operational efficiency.
Quality Assurance: Ensure the reliability and performance of customer service and account management systems through rigorous testing and quality assurance practices.
Qualifications
Bachelor’s or Master’s degree in Computer Science, Engineering, or related field.
Proven experience in software development, with a focus on customer-facing applications.
Strong proficiency in programming languages and technologies.
Experience with cloud services, microservices architecture, and containerization technologies.
Strong analytical and problem-solving skills.
Excellent communication and teamwork abilities.
Experience in Agile methodologies and continuous integration/continuous deployment processes.
Passion for delivering outstanding customer experience.
Additional Assets
Prior experience in e-commerce or a similar fast-paced industry.
Familiarity with customer service and CRM platforms.
Additional Information
With more than 1,000 passionate professionals located across 10 European offices, we believe our success comes from working together and leveraging our international strengths. Expect to work in a hybrid environment, collaborating with colleagues in different locations remotely.
Our benefits:
20% discount in our zooplus shop
Internal and external training
Team events
#LI-Hybrid✈️ 28 vacation days and days off on 24th and 31st of December
️ Corporate rates at a local gym chain (Body & Soul)
Company mobile phone for work and personal use
Want to know more? Learn more about who we are and what we do and visit our LinkedIn company profile.
zooplus is committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members.
