Initiativbewerbung - Customer Service Associate (m/w/d) Hamburg

vor 3 Monaten


Berlin, Deutschland Richemont Vollzeit

Da wir stetig auf der Suche nach neuen Talenten für unsere Hamburger Boutique sind, freuen wir uns über Initiativ-Bewerbungen für die Position

 

Customer Service Associate (m/w/d)
- Vollzeit –

 

Ihre Aufgaben:

 

  • Optimale Betreuung der After Sales Kundschaft
  • Administrative Verwaltung des Aufgabenbereichs von der Annahme bis zur Rückgabe der Produkte
  • Intensive Kommunikation und Zusammenarbeit mit dem Richemont Customer Service
  • Vorbereitung und Durchführung von Zwischen- und Hauptinventuren im Bereich Reparaturen und Lederbänder
  • Strukturierung und Organisation des Service Bereichs
  • Technische Arbeiten wie Politur, Gravur und Uhrband-wechsel/-kürzung
  • Proaktives Beschwerdemanagement

 

Ihr Qualifikationsprofil:

 

  • Abgeschlossene kaufmännische Ausbildung oder technische Ausbildung als Uhrmacher oder Goldschmied; Quereinsteiger aus der Hotellerie sind ebenfalls willkommen
  • Mehrjährige Erfahrung in der After Sales Kundenbetreuung, idealerweise im Schmuck und Uhrensegment
  • Hohe Begeisterungsfähigkeit für unsere Marke und unsere Produkte
  • Gute Kenntnisse der deutschen und englischen Sprache
  • MS-Office-Kenntnisse und Freude an der Arbeit mit dem PC sowie idealerweise erste Erfahrungen mit SAP/ ERP
  • Flexibilität, Belastbarkeit, Loyalität, Serviceorientierung, Kommunikationsfähigkeit, Teamfähigkeit und Professionalität

 

 

Was wir bieten:

Wir bieten eine abwechslungsreiche Position in einem dynamischen Team. Sie können schnell und umfangreich Verantwortung übernehmen und Ihre Erfahrung einbringen. Auf Sie wartet ein internationales und angenehmes Arbeitsumfeld, eine ausgeglichene Work-Life-Balance sowie eine gute Erreichbarkeit. Neben einer leistungsgerechten Vergütung erhalten Sie ein umfassendes Paket mit Restaurantgutscheinen, Fahrtkostenzuschuss und Weiterbildungsmöglichkeiten.

 

Diese Anzeige ist vollkommen genderneutral verfasst und sei als solche zu verstehen, da uns als Unternehmen die Diversität ein hohes Anliegen ist.

 

Bitte beachten Sie, dass wir uns bei Initiativbewerbungen erst bei Ihnen melden werden, sobald eine offene Position vakant sein wird.



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