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Customer Support Manager für 1st

vor 4 Monaten

Karlsruhe, Deutschland Workwise Vollzeit
Was erwartet dich?
  • Du bist direkte Ansprechperson für unsere Kund:innen und beantwortest alle Fragen selbstständig, professionell und mit viel Empathie (1st Level, 2nd Level)
  • Du identifizierst Bugs & Softwarefehler und reportest diese an den technischen Support (3rd Level)
  • Du tauschst dich im Team über Produktverbesserungen aus und leitest diese an das Product Team weiter
Was solltest du mitbringen?
  • Du verfügst über sehr gute Deutschkenntnisse (Niveau C2) und Englischkenntnisse in Wort und Schrift
  • Du hast Erfahrung im Kundensupport
  • Du bist eine kommunikationsstarke Persönlichkeit
  • Du hast einen hohen Service- und Qualitätsanspruch
  • Du zeichnest dich durch hohe Eigenmotivation, Leistungsbereitschaft und den Teamgedanken aus
  • Du hast ein gutes Vorstellungsvermögen und die Fähigkeit, dich in die Anforderungen der Kund:innen hineinzudenken
  • Du besitzt technische Affinität und eine schnelle Auffassungsgabe im Umgang mit Software, technische Support Erfahrung ist daher von Vorteil
Was bieten wir dir?
  • Unbefristete Festanstellung in einem aufstrebenden, schnell wachsenden SaaS Unternehmen
  • Ein tolles Produkt: Eine der führenden Workforce-Management-Lösung in DACH
  • Modernes Arbeitsequipment wie neues MacBook Air und High-End Headset
  • Ein diverses und multikulturelles Team aus über 15 Nationen
  • Mobiles Arbeiten möglich
  • Förderung der persönlichen und beruflichen Karriereziele durch das unternehmensinterne Career Framework und interne Coachings
  • Eine offene Feedbackkultur unabhängig von Hierarchien: Wir leben unsere Values
  • Regelmäßige Team-Events intern, wie extern (z.B. Laser-Tag)
  • Frisches, gesundes und regionales Essen durch unseren Lunchservice (mit Zuschuss von unserem Unternehmen) sowie Snacks, Kaffee und kalte Getränke stehen bereit
  • Zugang zur Corporate Benefits Plattform
  • Mitarbeiter Empfehlungsprogramm
  • Hundefreundliches Büro

Unser Jobangebot Customer Support Manager für 1st & 2nd Level Support (m/w/d) klingt vielversprechend?

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