Customer Success Manager

Vor 4 Tagen


Bremen, Deutschland IPPEN.MEDIA Vollzeit

Jetzt bewerben

VRS Media GmbH & Co. KG ist Teil von IPPEN.MEDIA und betreibt das führende Trauerportal "Trauer.de " in Deutschland. Wir bieten Angehörigen und Freunden die Möglichkeit, ihrer Verstorbenen zu gedenken und sich mit anderen zu vernetzen. Unser Ziel ist es, die Plattform zur Nr. 1 Marke im Bereich Online-Gedenken auszubauen und deutschlandweit bekannt zu machen.

Wir suchen ab sofort am Standort Bremen in Voll- oder Teilzeit eine:n

Customer Success Manager (m/w/d)

Als Full-Service-Dienstleister im Bereich der digitalen Medien erstellen wir Weblösungen für Medienhäuser mit derzeit über 200 SaaS-Lösungen für unsere Kunden im DACH-Raum.

Was dich erwartet:
  • Du bist im IT Support die Schnittstelle zwischen unseren Medienhauskunden und unserer Technik und übernimmst die Kommunikation via E-Mail, Telefon, Teams, etc.
  • Du nimmst Tickets entgegen und läßt Change-Requests pokern
  • Du erstellst Angebote für unsere Kunden und schulst sie in der Anwendung unserer Softwarelösungen
  • Du verfolgst interne Aufgaben und stellst sicher, dass Umsetzungen erfolgreich getestet werden
  • Du pflegst Dokumentationen und Bestandsdaten, um eine verlässliche Basis für Projekte zu schaffen
Was wir dir bieten:
  • Ein marktführendes Produktportfolio mit vielen zufriedenen Kunden und überdurchschnittlichen Wachstumschancen
  • Ein tolles Team mit netten Kollegen, Start-up-Atmosphäre und offene und ehrliche Kommunikation herrschen
  • Großzügiges Loftbüro in der Bremer Überseestadt sowie regelmäßige Firmenevents
  • Betriebliche Altersvorsorge und Firmenfitness (Hansefit)
  • Flexible, hybride Arbeitszeitmodelle: Büro plus mobiles Arbeiten
Was du mitbringst:
  • Du hast eine erfolgreich abgeschlossene Ausbildung , bevorzugt in der IT, oder eine vergleichbare Qualifikation
  • Du bringst gute Anwenderkenntnisse in den gängigen Office Programmen und CRM-Systemen mit
  • Kundenorientiertes Handeln und eine Hands-on Mentalität zeichnet dich aus
  • Deine Affinität zu IT-Themen und webbasierten Lösungen runden dein Profil ab
  • Sehr gute Deutschkenntnisse in Wort und Schrift, Englischkenntnisse sind wünschenswert

Bist du bereit, unseren Kundensupport auf das nächste Level zu heben?

Wenn ja, möchten wir dich unbedingt für die Position "IT Support (m/w/d)" kennenlernen und freuen uns auf deine Bewerbung über unser Onlineformular unter Angabe deines frühestmöglichen Eintrittstermins und deiner Gehaltsvorstellung.

Du hast noch Fragen? Melde dich gerne bei deiner Ansprechpartnerin Cäcilia Lehmann-Schneider. Du erreichst sie per E-Mail unter caecilia.lehmann-schneider AT ippen-digital.de oder unter .

IPPEN.MEDIA - Wir glauben an Medienvielfalt und freien Journalismus.

Zusätzliche Informationen

Stadt

Bremen

Art der Stelle

Teilzeit / Vollzeit

Eintrittsdatum

Ab sofort

Verantwortlich

Cäcilia Lehmann-Schneider

Jetzt bewerben

Referenznummer YF-13639 (in der Bewerbung bitte angeben)


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