Lead/Junior Customer Partner Financial Services

At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities. Are you ready to take on an exciting challenge as a Customer Partner with Kyndryl? We're looking for a dynamic individual like you, who can revolutionize relationship management, drive account growth, and boost profitability. In this role, you'll have the power to create, maintain, and develop deep customer connections, bringing the very best of Kyndryl to the table and building trusted relationships with top-level executives. As a Customer Partner, you'll be at the forefront of driving proactive account growth for existing as well as for new clients in the Financial Services and Insurance Industry in Germany. Your responsibilities will include developing strong relationships with customers and key business executives, answering to client queries and identifying new business opportunities among these customers. You'll be a strategic mastermind responsible for developing and executing cutting-edge account strategies. Your expertise will lead to the successful growth and retention of Kyndryl's most valuable accounts. With your sharp eye for identifying and qualifying new opportunities, you'll build relationships with key decision-makers and deliver tailor-made solutions that cater to the unique needs of each customer. Collaboration is key, and as a Customer Partner, you'll work closely with other sales team members to ensure a seamless account management process. Together, you'll execute every aspect flawlessly, from the initial prospecting stage to closing deals and beyond. Not only will you lead one or more existing accounts, but you'll also be the driving force behind generating new opportunities and expanding existing work into larger scopes and new capabilities. By building a strong go-to-market pipeline with our partners, you'll join forces to pursue and conquer new deals, taking Kyndryl to unprecedented heights. Qualifications: You're good at what you do and possess the required experience to prove it. However, equally as important – you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused – someone who prioritizes customer success in their work. And finally, you're open and borderless – naturally inclusive in how you work with others. Responsibilities: Serve as the main point of contact for all customer account management matters Build and maintain strong, long-lasting client relationships with existing as well as new customers Negotiate contracts and close agreements to maximize profit and growth Develop trusted advisor relationships with customer stakeholders and executive sponsors Ensure timely and successful delivery of solutions according to customer needs and objectives Communicate progress of initiatives to internal and external stakeholders Develop new business with existing clients and identify areas for improvement to meet sales quotas Forecast and track key account metrics and prepare reports on account status Collaborate with other sales teams to identify and grow opportunities within your customer set Manage challenging client requests or issue escalations as needed Required Skills and Experience Proven work experience (2+ years) in account management or a relevant role Ability to communicate, present, and influence key stakeholders at all levels, including executive and C-level Experience with CRM software and Microsoft 365 Excellent listening, negotiation, and presentation skills Experience delivering client-focused solutions Ability to manage multiple projects and demands while maintaining attention to detail Strong communication skills in a complex matrix with clients, external and internal partners, as well as cross-functional teams Knowledge of business and technology trends and industry best practices, especially within IT Strong verbal and written communication skills BA/BS or MA/MS degree in IT, Business Administration, Sales, or a relevant field With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter – wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed.