Support Engineer
vor 2 Monaten
Experience:
Professional
Accelerating business to improve the lives of people. This is our purpose statement and encapsulates what we enthusiastically do every day. We integrate our customers IT systems to make sure that the right data is at the right place at the right time when they digitalize their processes. Companies need their systems to talk to each other to ensure that cars roll off the factory line, that everyone receives their payments on time, and that you can buy what you need from a supermarket.
Our success story began in , when we helped the German automotive industry to digitalize their paper-based supply chains. Today, SEEBURGER is a leading global B2B software provider with more than 1, #businessaccelerators in 15 countries worldwide and over 10, satisfied customers that rely on our innovative solutions.
Your tasks
Your main task is product support for our Business Integration Suite. This includes, among other things, the recording and classification of support cases. You solve support cases independently via remote maintenance or together with the 3rd level support. You do not only fix errors, but also improve the operation of the SEEBURGER solutions together with the customer through appropriate problem management. For our premium customers, you will take on the role of Designated Support Engineer and ensure high service quality and customer satisfaction through close cooperation with the customer. In addition to classic product support, you will assist the support team with software updates, system analyses and projects in the service environment.
Your profile
You have good basic IT knowledge (network, operating system, ERP user knowledge). You have a solid educational background, e.g. a degree in information technology from the Chamber of Industry and Commerce, a degree in business information technology or comparable qualifications. Knowledge of IT administration, system or application support Ideally, you are familiar with the EDI\B2B, MFT, EAI and API environment and are familiar with communication protocols, server operating systems, application servers and databases. Good written and spoken German and English skills-
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