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vor 2 Wochen
Bretten, Baden-Württemberg, Deutschland SEEBURGER VollzeitAbout SEEBURGERSEEBURGER is a leading global provider of B2B software solutions, with over 1,000 business accelerators in 15 countries worldwide and more than 10,000 satisfied customers.Our MissionWe integrate our customers' IT systems to ensure that the right data is in the right place at the right time, enabling them to digitalize their processes and...
Support Engineer
vor 5 Monaten
- Your main task is product support for our Business Integration Suite. This includes, among other things, the recording and classification of support cases.
- You solve support cases independently via remote maintenance or together with the 3rd level support.
- You do not only fix errors, but also improve the operation of the SEEBURGER solutions together with the customer through appropriate problem management.
- For our premium customers, you will take on the role of Designated Support Engineer and ensure high service quality and customer satisfaction through close cooperation with the customer.
- In addition to classic product support, you will assist the support team with software updates, system analyses and projects in the service environment.
- You have good basic IT knowledge (network, operating system, ERP user knowledge).
- You have a solid educational background, e.g. a degree in information technology from the Chamber of Industry and Commerce, a degree in business information technology or comparable qualifications.
- Knowledge of IT administration, system or application support
- Ideally, you are familiar with the EDI\B2B, MFT, EAI and API environment and are familiar with communication protocols, server operating systems, application servers and databases.
- Good written and spoken German and English skills
Contact Recruiting:
Daniel Iwtschenko
LinkedIn - XING
