Service Delivery Manager
vor 1 Monat
About the Opportunity
Job Type: PermanentApplication Deadline: 30 June 2024Title: Manager WI Operations
Department: Workplace Investing Operations, Germany
Location: Kronberg - Germany
Reports To: Associate Director, WI Operations - Germany
We’re proud to have been helping our clients build better financial futures for over 50 years. How have we achieved this? By working together - and supporting each other - all over the world. So, join our Workplace Investing Operations department and feel like you’re part of something bigger.
About Fidelity Germany :
Germany is a key Fidelity International location hosting four different asset management distribution channels: Institutional, Wholesale, Personal and Workplace Investing, with a combined AuM of €30bn. These businesses are in part supported by FIL Fondsbank GmbH (“FFB”), which administers €33bn of assets and not only provides platform services to external advisors but also offers shared services to some of the above channels. FFB is a regulated bank and therefore subject to a multitude of regulatory requirements.
About your team :
The Workplace Investing Operations department is part of global Workplace & Personal Financial Health business. Workplace Investing Germany has been established in 2006 to exploit the potential of defined contribution concepts and to position Fidelity as a leading full-service solution provider in the German pension market. Within this context, Fidelity is offering three main propositions to corporate clients in Germany, a value account plan (Lebensarbeitszeitkonten), a DC-type pension plan as well as the external funding of book reserves whether DB or DC via the Fidelity contractual trust arrangement. WI Operations is responsible for the onboarding of new clients as well as managing any clients changes, daily requests and administrative processes. For this purpose, the WI Operations team interacts with the Sales, Relationship, Legal, Marketing, FFB Operations Team within Fidelity and also the external providers for the member administration.
About your Role :
You will be responsible for supporting clients and relationship directors in all sorts of questions regarding their existing value account and occupational pension schemes. Client-orientation is key to this role. The overall goal is to ensure accuracy in the ongoing daily operational processes. A high level of ownership, excellent organisational skills and the ability to plan, supervise and control effectively is required. In addition, you will be responsible for managing any WI-related projects with a focus on but not limited to operational / administrative improvements within the Institutional Business area.
Key Responsibilities :
Assist clients in day-to-day queries and provide guidance to them Manage and coordinate corporate actions Account openings in accordance with German regulatory law Manage ongoing daily operational processes Liasing with internal and external stakeholders Support right level of project governance and documentation Support Reporting and Analysis Ongoing improvements of processes & proceduresAbout you :
University degree in Business Administration; IT, and/or Economics/Finance or equivalent Minimum 2-3 years of relevant working experience, Team player, client focused Project Management skills and good understanding of processes MS Office knowledge (especially Excel and Power Point) Thinking “out of the box” and willingness to take over responsibility A good knowledge of the German occupational pension market is certainly an asset, but not necessary Excellent organisation skills, conceptual thinking and attention to detail Fluency in German and in English (orally and in writing) and good communication skills are requiredGerne können Sie sich hier auch auf deutsch bewerben
Feel rewarded :
For starters, we’ll offer you a comprehensive benefits package. We’ll value your wellbeing and support your development. And we’ll be as flexible as we can about where and when you work – finding a balance that works for all of us. It’s all part of our commitment to making you feel motivated by the work you do and happy to be part of our team.
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