Client Success Manager
vor 2 Monaten
- Du bist der erste Kontakt und laufende Ansprechperson für unsere B2B Kunden
- Du übernimmst u.a. das Onboarding und die Betreuung und Beratung der neuen Investment Plattformen
- Du entwickelst und vertiefst unser bestehendes Netzwerk mit unseren Software-Kunden weiter
- Du unterstützt unsere Kunden, damit diese am Markt erfolgreich sind
- Du positionierst Cashlink am Markt und stellst ein kompetitives und konsistentes Produkt-Offering im B2B-Bereich bereit
- Du identifizierst Upselling-Möglichkeiten
- Du stimmst dich regelmäßig mit allen Bereichen sowie unseren Service-Partnern der Wertschöpfungskette ab (Custody, Haftungsdach, Vertriebspartner und andere)
- Du berätst unsere Kunden in Bezug auf technologische, regulatorische und sonstige Entwicklungen am Markt
- Du setzt interne Prozesse im Key Account um und unterstützt bei Finanzdienstleistungs-Prozessen, z.B. identifizierst du unsere Kunden gem. GwG
- Du übernimmst alle operativen Aufgaben unseres Client Success bzw. Partner Managements
- Du hast mind. 3 Jahre Erfahrung im (IT-)Projektmanagement, Customer Success, Key Account Management oder einer ähnlichen Funktion, vorzugsweise in einem Tech-Unternehmen oder Startup
- Du hast Erfahrung im Bereich Onboarding / Partner Success Management
- Du hast gute Kenntnisse im Bereich Investment Plattformen
- Du hast Erfahrung im Bereich Digital Assets, SaaS-Bereich oder Wertpapier-Bereich
- Du besitzt sehr gute Organisations- und Kommunikationsfähigkeiten und die Fähigkeit, mehrere Prioritäten unter einen Hut zu bringen
- Du zeichnest dich durch hohe Kundenorientierung, Prozessstärke und Problemlösungkompetenz aus
- Du sprichst und schreibst fließend in Deutsch und Englisch
Unser Ziel ist es, einen offeneren Zugang zu Kapital zu schaffen und so mehr erfolgreiche Ideen zu verwirklichen.
Was wir außerdem bieten:
- Ein internationales / grenzüberschreitendes Team, das eng zusammenarbeitet
- Kleines Team - Einfluss auf die Teamkultur und das Produkt
- Die Freiheit, Verantwortung zu übernehmen
- Coaching und Fortbildungsmöglichkeiten
- Freie Wahl der Hardware
- Die Möglichkeit, remote innerhalb Deutschlands oder von unserem Büro in Frankfurt mit bestem Skyline-Blick zu arbeiten
We offer a leading software solution for asset tokenization including everything needed to issue tokenized securities & manage decentralized security registries
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