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Payment & Fraud Coordinator (f/m/d)

vor 2 Monaten

Munich, Deutschland Mytheresa Vollzeit

To support our Payment & Fraud team we are searching for a Payment & Fraud Coordinator (f/m/d) to be based in our Munich office.

Tasks
  • Fraud check of orders and handling of all customer-related payments/refunds
  • Monitoring and tracking of fraudulent orders, 2nd level support for payment-related requests
  • International fraud management: identification, analysis and assessment of suspicious fraud patterns
  • Chargeback/dispute handling and documentation
  • Close collaboration with different departments involved in the process (e.g. Customer Care, Returns, Accounting and IT)
Requirements
  • Completed commercial education
  • (First) experience in payment, fraud or e-commerce and ideally, experience in processes and handling of chargebacks and disputes
  • Understanding of processes and interests regarding international payment methods
  • Individual initiative and hands-on mindset
  • Reliability and foresighted thinking
  • Enjoying teamwork and willingness to take responsibility
  • Conscientiousness in the handling of customer data
  • Very good level of English (spoken and written)
  • Profound knowledge of MS Office
Benefits
  • Up to 32 days of holiday, depending on the length of service, starting with 28 days
  • Mobile office with up to 40% of your total contracted hours (job and position permitting)
  • 10 days/year of mobile office abroad in EU-countries (job and position permitting)
  • Language & e-learning courses
  • Staff discount of up to 30%
  • Company pension scheme
  • Discounted membership for selected sports platforms & gyms
  • Discounted travel card
  • Access to LinkedIn Learning
  • Individual support on mental health & well-being (e.g. compatibility work and family life)
  • Social Day
  • Employee Share Purchase Plan

WHO WE ARE

Mytheresa is one of the leading global digital luxury shopping platforms. Our unique digital experience is based on a sharp focus on high-end luxury shoppers, exclusive product and content offerings, leading technology and analytical platforms as well as high quality service operations.

Since January 2021 we are a listed company on the New York Stock Exchange. More than 1,900 employees from over 100 countries work passionately to provide the best shopping experience.

Creating a strong as well as a diverse and inclusive team is essential for Mytheresa. For us your expertise and motivation matter more than your individual walk of life. Mytheresa ensures a fast and equal hiring process.



Mytheresa’s journey to become a world leader in digital luxury shopping began 30 years ago when Susanne and Christoph Botschen opened a boutique in Munich. Nine years later, Mytheresa took the bold step of launching one of the world’s first online shops for luxury brands, becoming a pioneer in the industry.

Today, online sales account for more than 95 percent of Mytheresa’s business. With double-digit growth rates and loyal customers, Mytheresa is one of the few true success stories in digital luxury shopping.

At Mytheresa you get a chance to make an impact and make things happen. We want you to help us shape the future of digital luxury shopping. We have a lot of great positions to fill, so get on board