Support Account Manager
vor 1 Monat
Title: Support Account Manager
Location:Taipei, TW
Requisition ID: 127069Job Summary
The Support Account Manager (SAM) is responsible for planning and overseeing enterprise-level support and service activities for company products and services for a designated client or group of clients. Please note that this is a technical, customer-centric opportunity within our Support organization and not a Sales role. As a Support Account Manager, you will utilize your technical skills, communication, and escalation management skills to provide the highest level of Personalized, Proactive, Preventative, and Reactive Enterprise-Class support services in local languages. The Support Account Manager role is critical to the assigned Sales Account Team in furthering the NetApp partner relationship and helping to increase sales by coordinating support activities for the account. Hybrid position travel might happen quarterly.
As a Support Account Manager on our customer success team, your responsibilities include:
working with NetApp customers and designated Account/Sales Teams providing expertise in the following areas: Personalized Service Centralized Support Management Customized Proactive CareJob Requirements
Excellent written and verbal communication skills in Mandarin Chinese and English are mandatory. Proficiency in any other languages is highly welcome Ability to communicate clearly, both written and verbal, with customers, Sales and Support Center, and act as a professional representative of the NetApp Global Support Organization. Excellent interpersonal communication and customer service skills to collaborate successfully with customers and cross-functional teams, influence behavior, and drive actions. Experience in escalation management and the ability to handle conflicts professionally and effectively manage customer expectations. Ability to integrate diverse perspectives in critical situations to aid issue resolution. Ability to manage complex, high-pressure situations, staying focused on the right priority and effectively handle time management. Good technical understanding in Storage and/or Virtualization and/or Network Technology, with the ability to quickly acquire technical knowledge. Frequent visits to the customer’s domestic sites as required. Ability to plan and coach new hires from scratch to fully up to speed and act as mentor to other junior members of the team. Participate, contribute and influence cross-functional and SME teams. Ability to influence other organizations/teams at Geo level. Ability to advertise, promote, present and position SAM Services in sales districts, with partners and potential customers.Education & Experience
Typically requires a minimum of 8-12 years of related experience with a bachelor's degree; or 5 years and a master's degree; or equivalent combination of applicable education/training/certifications and relevant years of professional work experience. Work experience in a technical Customer Success role is desired. NetApp and/or Cloud certifications are a plus.
Job Segment: Account Manager, Network, Virtualization, Manager, Sales, Technology, Management
-
Support Account Manager
vor 1 Monat
Hamburg, Deutschland NetApp VollzeitTitle: Support Account Manager (m/f/d) Location: Dusseldorf, DE, 40472 Hamburg, DE, D21079 Requisition ID: 127960 Job SummaryThe Support Account Manager plans and oversees enterprise-level support and service activities for company products and services for a designated client or group of clients. Please note this is a technical, customer-centric...
-
Key Account Manager
vor 4 Wochen
Hamburg, Hamburg, Deutschland Deutsche Bahn VollzeitWe are seeking a skilled Key Account Manager to join our team at {company}. As a Key Account Manager, you will be responsible for developing and maintaining relationships with our most valuable clients, identifying new business opportunities, and driving sales growth.Key responsibilities include:Building and maintaining strong relationships with key...
-
Account Manager
vor 4 Wochen
Hamburg, Hamburg, Deutschland Wolt VollzeitAre you a seasoned account manager with a passion for delivering exceptional customer experiences? Do you thrive in a fast-paced environment where no two days are the same? If so, we'd love to hear from you!Role OverviewAs a key member of our Account Management team, you will be responsible for developing and maintaining strong relationships with our...
-
Key Account Manager Role
vor 2 Wochen
Hamburg, Hamburg, Deutschland British American Tobacco VollzeitJob DescriptionWe are seeking a motivated and results-driven Junior Key Account Manager to join our dynamic team at British American Tobacco Central Europe.About the JobThis role is ideal for individuals with 2-3 years of professional experience in Marketing, preferably in Trade or Brand Marketing. You will be responsible for contributing to the...
-
Key Account Manager DACH
vor 4 Wochen
Hamburg, Hamburg, Deutschland Statista GmbH VollzeitAufgabenAls Key Account Manager DACH bist du verantwortlich für die strategische Entwicklung und Betreuung von Großkunden in der DACH-Region. Deine Aufgaben umfassen die Analyse von Kundenbedürfnissen, die Entwicklung von Lösungen und die Führung von Verhandlungen auf Entscheider-Ebene.AnforderungenAbgeschlossenes Studium in Betriebswirtschaft,...
-
Global Selling Account Manager
vor 4 Wochen
Hamburg, Deutschland Amazon TA VollzeitAccelerate Your Sales Career as an Amazon Global Selling Account Manager Are you looking to join a community of professionals that support the growth of Selling Partners' businesses from a local to an international level? Amazon is seeking an enthusiastic and ambitious Account Manager to be a part of our Global Selling, EU to US, Marketplace Team in...
-
Global Selling Account Manager
vor 4 Wochen
Hamburg, Deutschland Amazon TA VollzeitAccelerate Your Sales Career as an Amazon Global Selling Account ManagerAre you looking to join a community of professionals that support the growth of Selling Partners' businesses from a local to an international level? Amazon is seeking an enthusiastic and ambitious Account Manager to be a part of our Global Selling, EU to US, Marketplace Team in...
-
Global Selling Account Manager
vor 4 Wochen
Hamburg, Deutschland Amazon TA VollzeitAccelerate Your Sales Career as an Amazon Global Selling Account ManagerAre you looking to join a community of professionals that support the growth of Selling Partners' businesses from a local to an international level? Amazon is seeking an enthusiastic and ambitious Account Manager to be a part of our Global Selling, EU to US, Marketplace Team in...
-
Global Selling Account Manager
vor 4 Wochen
Hamburg, Deutschland Amazon TA VollzeitAccelerate Your Sales Career as an Amazon Global Selling Account ManagerAre you looking to join a community of professionals that support the growth of Selling Partners' businesses from a local to an international level? Amazon is seeking an enthusiastic and ambitious Account Manager to be a part of our Global Selling, EU to US, Marketplace Team in...
-
Regional Account Manager
vor 6 Monaten
Hamburg, Deutschland Tektronix VollzeitTektronix, gegründet im Jahr 1946 in Oregon, USA, ist weltweit führender Anbieter von innovativen, präzisen und einfach zu bedienenden Lösungen im Bereich der Test- und Messtechnik. Seit 2016 gehört Tektronix zu Fortive, Inc, einem Fortune Global 500 Unternehmen. Mit über 75 Jahren Erfahrung, rund 700 Patenten und zahlreichen Niederlassungen auf der...
-
Account Manager fmd
vor 3 Wochen
Hamburg, Deutschland Container xChange VollzeitJob DescriptionA little about us:Container xChange is the leading online platform for container logistics and operations. We simplify the logistics of global trade making the processes surrounding the container as simple as the container itself by providing a neutral infrastructure for all logistics companies.Our team of 150 likeminded xChangees from 65...
-
Snap Account Manager
vor 4 Wochen
Hamburg, Hamburg, Deutschland Snap Inc. VollzeitSnap Inc. is seeking an experienced Account Manager to join our Advertising Solutions organization in Germany. As a member of our team, you will be responsible for building and managing relationships with top-tier brands and agencies to help them expand their digital presence on Snapchat.The ideal candidate will have a deep understanding of advertising...
-
Channel Account Manager
vor 4 Wochen
Hamburg, Deutschland Infotree Global Solutions VollzeitWe are currently on the lookout for a Channel Account Manager!Key Responsibilities:Drive Sales Growth: Lead efforts to increase sales revenue by developing and implementing strategies for acquiring new customers, increasing annual recurring revenue (ARR) through cross-sells, upsells, and renewals.Strategic Business Planning: Create and manage joint annual...
-
Key Account Manager
vor 4 Wochen
Hamburg, Hamburg, Deutschland E-Center Struve VollzeitWe are seeking a highly skilled Key Account Manager to join our team at {company}.The ideal candidate will have excellent communication and negotiation skills, with the ability to build strong relationships with clients and drive business growth.The Key Account Manager will be responsible for identifying new business opportunities, developing and...
-
Account Manager
vor 4 Wochen
Hamburg, Hamburg, Deutschland collectAI VollzeitEntwickle deine Karriere als Account ExecutiveWir suchen eine/n erfahrene/n Account Executive, der/die unsere Salesforce ausbaut und wichtige Mitglied in unserem auf Skalierung ausgerichteten Vertriebsteam wird.Was ist deine Aufgabe?Du führst eigenständige Outbound Aktivitäten durchDu überzeugst potenzielle Kunden von den Vorteilen unserer LösungDu...
-
Key Account Manager IM B2B
vor 1 Monat
Hamburg, Deutschland Trend MEAL Food Service GmbH & Co. KG VollzeitWir suchen Sie zum nächstmöglichen Zeitpunkt in Vollzeit einen *Zur Verstärkung unseres Vertriebsteams suchen wir drei engagierte Persönlichkeiten, die uns aktiv dabei unterstützen, unsere Position als einer der führenden Hersteller von Frisch-Convenience-Produkten im Foodservice weiter auszubauen. Ihre Vertriebsgebiete umfassen den Großraum...
-
Account Manager
vor 3 Wochen
Hamburg, Deutschland Container xChange VollzeitJob DescriptionA little about us:Container xChange is the leading online platform for container logistics and operations. We simplify the logistics of global trade making the processes surrounding the container as simple as the container itself by providing a neutral infrastructure for all logistics companies.Our team of 150 likeminded xChangees from 65...
-
Container xChange Account Manager
vor 4 Wochen
Hamburg, Hamburg, Deutschland Container xChange VollzeitJob OverviewAs a key member of our team, you will be responsible for overseeing a designated client portfolio, serving as the primary commercial point of contact for our clients. Your role is pivotal in ensuring their success on our global marketplace by facilitating regular transactions on the platform.We are seeking a proactive, independent, and organized...
-
Pharmaceutical Account Manager
vor 4 Wochen
Hamburg, Hamburg, Deutschland HELM AG VollzeitWe are seeking a highly skilled Account Manager to drive business growth and manage key accounts in the generic pharmaceuticals market. The ideal candidate will have a strong understanding of the pharmaceutical value chain and be able to work seamlessly with virtual supply teams and cross-functional departments.Key Responsibilities:Act as the primary point...
-
Hamburg, Hamburg, Deutschland Wolt VollzeitDynamic Account Management Role in HamburgWe are seeking an experienced Account Manager to join our team in Hamburg. This role offers a unique opportunity to develop strong relationships with German restaurant partners, drive sales growth, and contribute to the success of Wolt's operations in the region.About the JobIn this dynamic role, you will be...
