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Customer Service Representative

vor 4 Monaten


Berlin, Deutschland Personalbüro U. Herrmann Vollzeit

Start: 

 German: July 1st,  July 15th

Italian:  July 1st, July 15th , July 22nd, July 29th 

French: July 8th, July 29th

Tasks:

  • Handle customer enquiries and requests and respond to them according to need and situation.
  • Communicate with customers via different channels (e.g. phone, mail or chat) to ensure an optimal customer experience.
  • Dealing with the customer's various concerns regarding their social media account, marketing measures and their advertising effectiveness and offering them the right solution.
  • Provide individual product advice that not only generates orders, but also fulfills the real needs of our customers.
  • Once the customer is happy, document the interaction in the customer database.

Profile:

  • Are proficient or bilingual in French or Italian or German in speech and writing.
  • Also have a good command of written and spoken English.
  • Are service-orientated and communicative and are able to meet customers at eye level in a friendly and pleasant manner.
  • Are interested in social media, online media or digital marketing.
  • Can flexibly cover the service hours (Monday – Saturday from 08:00 – 23:00),  which are staffed using a rotating multi-shift system.
  • Are confident in using a PC. 
  • Are a German resident. Unfortunately, applicants from Saxony, Hessen, Saarland and Hamburg cannot be considered. . 
  • Can fulfil the requirements for a remote workplace. 
  • Are willing to continuously expand your skills.  

Ideally you already have: 

  • Experience in customer service

Benefits:

  • A recognised qualification and experience in customer service support.
  • We offer you 100% remote work from your first day of work. You will receive the necessary hardware by post.
  • Join us full-time or part-time (from 35 hours/week). Most weekends are off and are all yours
  • *Depending on the area of work, the salary can be made of a fixed and a variable component You can expect up to €2,500 gross.
  • With up to 25 vacation days and a flexible working time account, both short and long breaks are possible.
  • You start with a 7-week (full-time) training course run by certified trainers.
  • You don't need any previous experience. We will provide you with a mentor to support you right from the start.
  • In addition, you will receive regular coaching, fresh-ups and development training, which will also be of benefit to your personal development.