Risk Manager, Escalation Management and Prevention

vor 5 Monaten


Munich, Deutschland Amazon Deutschland Services GmbH - A11 Vollzeit
Amazon has built a reputation for excellence with recent examples of being named the #1 most trusted company for customers. To deliver on this reputation for trust the Marketplace Abuse team is tasked with identifying and preventing abuse for our customers and brand owners worldwide. Our growth requires leaders who move fast, have an entrepreneurial spirit to create new solutions, have an unrelenting tenacity to get things done, and are capable of breaking down and solving complex problems.

The Selling Partner Abuse team designs and implements policies, tools and technology innovations to protect customers. Our team is looking for leaders to take ownership of these various areas and deliver on critical and high visibility projects. We are looking for a Risk Manager to manage critical and high impact global events and escalations. The ideal candidate should be passionate about helping us ensure that customers may make great purchase decisions and that brand owners and sellers using Amazon are successful listing and selling their products. Your decisions are not only fundamental to helping protect customers and sellers but will help maintain the health of the Amazon catalog and product listings ecosystem.

· The ideal candidate has a proven track record setting program strategy to deliver results.

· Lead and support teams in responding to, investigating, managing and resolving high-impact incidents and escalations around product authenticity (counterfeit, trademark, copyright) and safety issues.

· Take leading role in drafting and presenting deep-dive documents, including responses to senior executives and Correction of Errors (COE) reports.

· Analyze existing policy and process gaps, and develop solutions to close them.

· Own and/or manage projects designed to improve operational and process efficiency. This will include accessing and analyzing data and working extensively with external teams.

· Closely monitor media and global events to anticipate and mitigate potential risks. Be comfortable using data to analyze trends, predict and fix problems before they happen.

· Use high-level judgment to own our most complex enforcement decisions.

Amazon.com is an Equal Opportunity-Affirmative Action Employer – Minority / Female / Disability / Veteran / Gender Identity / Sexual Orientation.

BASIC QUALIFICATIONS

- Experience in compliance program management, legal, governance, audit, risk/loss prevention, or equivalent
- Bachelor's degree or equivalent
- Experience handling confidential information
- Experience in program requirements definition, together with data and metrics leveraging to drive improvements
- Professional auditing qualification, or similar risk or compliance credentials
- Experience with SQL and Excel

PREFERRED QUALIFICATIONS

- Experience with research and investigation skills or equivalent



  • Munich, Deutschland Amazon Deutschland Services GmbH Vollzeit

    At Amazon we believe that customer trust is of paramount importance to anything we do. To continue building customer trust the Escalation Management & Prevention (EMP) team works with sellers, brands, vendors and customers to identify and prevent infringement of intellectual property (e. g. copyright, trademark, counterfeit) and other abuse in our product...


  • Munich, Bayern, Deutschland Amazon Deutschland Services GmbH Vollzeit

    About AmazonAt Amazon, customer trust is our top priority. Our Escalation Management and Prevention (EMP) team works closely with sellers, brands, vendors, and customers to prevent intellectual property infringement and other product abuse.We're seeking an analytical expert to join the EMEA EMP Team. Your primary responsibility will be investigating complex...


  • Munich, Bayern, Deutschland Simon-Kucher & Partners Vollzeit

    We are seeking a seasoned professional to fill the role of Global Senior Manager Compliance at Simon-Kucher & Partners.Job Description:Company OverviewSimon-Kucher & Partners is a global consultancy with over 2,000 employees in more than 30 countries. Our sole focus is on unlocking better growth for our clients by optimizing their commercial strategy –...


  • Munich, Bayern, Deutschland Amazon TA Vollzeit

    Are you passionate about building customer trust and protecting online shoppers? We're seeking a skilled Program and Risk Manager to join our EU Trustworthy Shopping Experience team at Amazon TA in Milan, Luxembourg, or Munich. This is an exciting opportunity to safeguard our product pages and enhance the shopping experience for millions of customers...


  • Munich, Deutschland Amazon Deutschland Transport GmbH Vollzeit

    Join our Logistics Compliance team, partnering with Amazon’s WW Transportation & Logistics leaders to identify and mitigate risk in a rapidly growing and complex, global environment. We are looking for individuals who can apply their knowledge of operations and internal controls to a diverse set of risk areas including compliance, process, technology,...


  • Munich, Bayern, Deutschland Amazon TA Vollzeit

    At Amazon TA, we strive to provide a secure environment for our customers and employees. As a Regional Security Manager, you will play a crucial role in ensuring the safety and security of our operations.About UsWe are Amazon TA, a leading company in e-commerce logistics. Our mission is to deliver millions of packages and smiles to our customers every day,...


  • Munich, Bayern, Deutschland Amazon TA Vollzeit

    We are seeking a highly skilled Program and Risk Manager to join our team at Amazon TA. As a key member of our EU Trustworthy Shopping Experience team, you will play a crucial role in safeguarding product pages and enhancing the shopping experience for customers worldwide.About the RoleIn this position, you will develop and implement strategies for multiple...

  • Risk Manager

    vor 4 Wochen


    Munich, Bayern, Deutschland Munich Re Vollzeit

    About the RoleWe are seeking a skilled Risk Manager to join our Integrated Risk Management division at Munich Re.As a key member of our team, you will play a crucial role in developing methods and processes for risk capital assessment on Group level, focusing on automated and efficient processes.Key ResponsibilitiesDeveloping and implementing risk modelling...

  • ServiceNow Consultant

    vor 3 Wochen


    Munich, Deutschland Expert Resource Vollzeit

    Are you a passionate ServiceNow with risk management experience looking to make a significant impact? We are seeking a talented Senior Manager to join our team and drive innovative solutions for our clients in the financial services industry. About the Role: As a Senior Manager, you will:Advise clients on risk management strategies and best practices.Lead...


  • Munich, Deutschland Amazon TA Vollzeit

    This role can be located in Milan, Luxembourg or Munich.Are you passionate about building customer trust and protecting online shoppers? Join our team as a Program and Risk Manager for a key customer trust feature in Amazon stores worldwide. You'll play a crucial role in safeguarding our product pages and enhancing the shopping experience.In this position,...


  • Munich, Deutschland Amazon TA Vollzeit

    This role can be located in Milan, Luxembourg or Munich.Are you passionate about building customer trust and protecting online shoppers? Join our team as a Program and Risk Manager for a key customer trust feature in Amazon stores worldwide. You'll play a crucial role in safeguarding our product pages and enhancing the shopping experience.In this...


  • Munich, Bayern, Deutschland State Street Vollzeit

    About the RoleState Street is looking for a Senior Audit Manager, Vice President, to join our Corporate Audit team. As a key member of our leadership team, you will be responsible for executing our risk-focused audit plan and providing leadership in our Enterprise Risk Management (ERM) strategy.ResponsibilitiesSupport the execution of a risk-focused audit...

  • Head of SSC Compliance

    vor 6 Monaten


    Munich, Deutschland Freudenberg Vollzeit

    Empowering people, creating technology. Responsibilities: Head of the Compliance & Risk Management Team (1 MA) as a shared service of the Freudenberg Chemical Specialities Business Group (Division of the Freudenberg Group) Responsibility for the Compliance Management System and its further development as Compliance Officer and Money Laundering...

  • Head of Ssc Compliance

    vor 6 Monaten


    Munich, Deutschland Freudenberg Group Vollzeit

    Empowering people, creating technology. **Responsibilities**: - Head of the Compliance & Risk Management Team (1 MA) as a shared service of the Freudenberg Chemical Specialities Business Group (Division of the Freudenberg Group)- Responsibility for the Compliance Management System and its further development as Compliance Officer and Money Laundering...


  • Munich, Deutschland Sportradar Vollzeit

    Company Description We’re the world’s leading sports technology company, at the intersection between sports, media, and betting. More than 1,700 sports federations, media outlets, betting operators, and consumer platforms across 120 countries rely on our know-how and technology to boost their business. **Job Description**: Sportradar is the leading...


  • Munich, Bayern, Deutschland Amazon TA Vollzeit

    Job DescriptionThis role can be located in Milan, Luxembourg or Munich.We are seeking an experienced E-Commerce Risk Management Specialist to join our team at Amazon TA. As a key member of our EU Trustworthy Shopping Experience team, you will play a crucial role in safeguarding our product pages and enhancing the shopping experience for millions of customers...


  • Munich, Bayern, Deutschland Munich Re Vollzeit

    About Munich ReMunich Re is the world's leading reinsurance company, with a global presence and a strong commitment to innovation and excellence. Our team of experts works together to develop cutting-edge solutions that help our clients manage risk and uncertainty.Job SummaryWe are seeking an experienced Senior Risk Manager to join our Civil Engineering...


  • Munich, Bayern, Deutschland HDI AG Vollzeit

    Director of Environmental Sustainability and Risk ManagementAt HDI AG, we value professionals who can spearhead our environmental sustainability and risk management efforts. As the Director of Environmental Sustainability and Risk Management, you will be responsible for setting up a new ESG unit, implementing innovative ESG products, and leading a diverse...


  • Munich, Bayern, Deutschland Bosch Sicherheitssysteme GmbH Vollzeit

    Bosch Sicherheitssysteme GmbH is seeking an experienced Risk Management Specialist to join their team. As a Specialist for Internal Controls Systems, you will play a critical role in establishing and continuously improving an Enterprise Internal Control System (ICS) to ensure the achievement of corporate objectives.Key Responsibilities:Establish and maintain...


  • Munich, Deutschland Sungrow EMEA Vollzeit

    Your mission - Exceptional Shipment Management, Oversee and manage the handling of exceptional shipments. Develop strategies to mitigate risks associated with abnormal deliveries. - Compliance and Policy Adherence, Ensure adherence to established risk management policies and procedures. Stay abreast of industry regulations and compliance standards. - Manage...