Program and Risk Manager
Vor 2 Tagen
Are you passionate about building customer trust and protecting online shoppers? We're seeking a skilled Program and Risk Manager to join our EU Trustworthy Shopping Experience team at Amazon TA in Milan, Luxembourg, or Munich. This is an exciting opportunity to safeguard our product pages and enhance the shopping experience for millions of customers worldwide.
About the RoleAs a Program and Risk Manager, you will play a crucial role in driving positive changes in our product. You will analyze data, develop strategies, and implement solutions to address complex challenges. Your work will have a direct impact on ensuring customers have a safe and trustworthy shopping experience on Amazon.
Main Responsibilities- Develop and implement strategies for multiple projects, monitoring progress against key milestones.
- Analyze data and collaborate with teams to clarify complex problems and present solutions to leadership.
- Create scalable mechanisms to report project updates to stakeholders across worldwide teams.
- Partner with product and partner teams to identify and address policy and process gaps.
You will plan and prioritize tasks to advance ongoing projects, analyze data and review processes to identify root causes of issues, reach out to existing and new partner teams to build collaborative relationships, work closely with policy, product, and tech teams to implement necessary changes, and contribute to a positive team atmosphere through open communication and support.
About the TeamThe EU Trustworthy Shopping Experience team works with authorities, merchants, brands, vendors, and customers to identify and prevent Selling Partner risk. We also address infringements of intellectual property (e.g., counterfeit, trademark, copyright) and other abuses in our product catalog.
BASIC QUALIFICATIONS- Bachelor's degree or equivalent.
- Experience in compliance program management, legal, governance, audit, risk/loss prevention, or equivalent.
- Experience handling confidential information.
- Professional auditing qualification, or similar risk or compliance credentials.
- Experience with SQL and Excel.
- Experience in program requirements definition, together with data and metrics leveraging to drive improvements.
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