Technical Support Engineer, Squish Quality Assurance Products
vor 3 Monaten
About the role
We are looking for a technical support engineer in Hamburg. In this role, you’ll support Squish product users, reproduce problems, and provide effective solutions. Collaborating with colleagues and developers to address technical issues, file bug reports, and contribute to documentation updates. You will have an impact on process improvement and customer satisfaction.
You will
About you
Experience with writing GUI applications, with software development and related tools/processes (version control, code review, bug ticketing, CI/CD)Affinity with modern IT and technology Continuous, self-motivated learning approach Firm, technical experience with Linux, macOS or Windows, like use of command line shells, shell/batch scripts, PowerShell, WSH Good experience with a common scripting language (JavaScript, Python, or similar) Advanced English communication skills both verbal and written (English is our corporate language)
Beneficial skills
Enjoy and thrive on helping others with software IT problems Desire to understand modern software and all problems surrounding their use Hands-on experience with common tools like Git, Jenkins, or similar Experience in any kind of customer service
What we offer
Public transportation ticket (Deutschland ticket)30 vacation days per year Flexible hours that focus on work/life balance Possibility to work up to 3 days/week from home
Mobile phone and subscription Language learning platform (Babbel) Full support for your mental health at work and home via Auntie Program A friendly, diverse, and sociable workplace
Great colleagues from all over the world
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