Project Manager DACH

vor 2 Monaten

Grasbrunn, Deutschland EssilorLuxottica Group Vollzeit

WHO WE ARE

We are EssilorLuxottica, a global leader in the design, manufacture and distribution of ophthalmic lenses, frames and sunglasses. The Company brings together the complementary expertise of two industry pioneers, one in advanced lens technologies and the other in the craftsmanship of iconic eyewear, to create a vertically integrated business that is uniquely positioned to address the world’s evolving vision needs and the global demand of a growing eyewear industry.

With over 180,000 dedicated employees in 150 countries driving our iconic brands, our people are creative, entrepreneurial and celebrated for their unique perspectives and individuality. Committed to vision, we enable people to “see more and be more” thanks to our innovative designs and lens technologies, exceptional quality and cutting-edge processing methods. Every day we impact the lives of millions by changing the way people see the world.

To strengthen our Customer Services team at the Grasbrunn location we are seeking the following as early as possible: 

 

Project Manager DACH (f/m/d) - Customer Service (CIC)

 

 

JOB SCOPE AND MAIN RESPONSIBILITIES:

  • Responsible for the efficient, effective, flawless delivery of strategic Customer Service (CIC) projects
  • Manages cross-functional project teams with an entrepreneurial mindset and passion for operational excellence, to achieve the project defined key success criteria and deliver against the business needs
  • Create and master end to end Customer Service operational processes linked with the mapping of our customer journeys, ensuring solid understanding of CIC work and ensuring project relevancy
  • Stimulate CIC DACH Team innovation by promoting local needs with key stakeholders. provide close support to the CIC Leader in CIC operations
  • Ensure through project initiatives that CIC operations adapt to changing customer and employees’ expectations.

AREAS OF RESPONSIBILITIES AND RELATED ACTIVITIES:

PROJECT MANAGEMENT

  • Create and nurture lean “end to end” CIC processes, in agreement with the related and linked external key functions
  • Map the customer journeys and understand opportunity gaps and strengths to nurture
  • Leads the execution of main CIC Projects.
  • Effectively manages project scope through proactive and open communication with internal and external stakeholders. Create alternative scenarios and adapt project plan to continuously strive for project performance
  • Applies project management tools and competencies to ensure the desirability, viability and feasibility for an on-scope, on-time and on-quality delivery of projects in compliance with requirements
  • Ensures adequate resources (people & budget) are allocated to the project
  • Ensures appropriate protection of EssilorLuxottica knowledge and project results

 

LEADERSHIP

  • Enables results through others with or without authority in a matrix-like organization and agile mindset
  • Embrace details and ambiguity while keeping a general view to reduce complexity and to strive for rapid but informed management decisions
  • Coaches and develops within the project team to deliver the highest value fostering team cohesion and collaboration within and across CIC Units, Technical and Business Units and with external partners
  • Contributes to developing project management capabilities in CIC Community e.g. coaching other project managers

 

STAKEHOLDER ENGAGEMENT & NETWORKING

  • Identifies and engages with stakeholders creating synergies through effective networking with all relevant CIC Units, business partners and external partners
  • Defines project scope, resources, induct and train team members to deliver project milestones, provide an effective handover of projects with the goal of a successful transition and ownership in each situation
  • Communicates effectively at all levels of the organization; ensure all relevant stakeholders are continuously informed of project status, risks, issues and action plans
  • Ensures effective, on-time decision making by providing deciders with the relevant information and recommendations
  •  

BUSINESS ACUMEN

  • Contributes towards the evolution of the CIC operations by keeping up with our fast growth, competitive advantages and innovative customer experiences. This is highlighted most through support of project management methodology and initiatives
  • Contributes to an impactful business/commercial success by considering the whole picture of the project
  • Ensures and communicate business relevance with project team working towards a shared goal
  • Verifies sustainable business value by continuously evaluating and challenging project purpose.

 

OPERATIONAL RESPSONIBILITIES (Budget Service Levels and Target achievement)

  • General support in the main CIC operational initiatives
  • Assist in identifying and sharing KPIs in operational reviews in cooperation with CIC Operations Manager
  • In cooperation with CIC Operations Manager track the on-time deliverables of operational projects

 

CANDIDATE PROFILE

  • Graduate calibre with a relevant qualification in a business related discipline or equivalent (Desirable: MBA or Masters in a business related discipline)
  • Professional membership of relevant body such as Institute of Customer Service
  • Minimum 3 years managing projects, workstreams and/or initiatives
  • Certifications in Project Management (eg; PMP) would be an advantage
  • Experience in multi-task and fast-paced environment, using multiple digital tools and software
  • Experience in an international environment
  • Experience with Corrective Actions and Continuous Improvement process    
  • Experience in Customer service & Sales, in B2C and/or B2B (customer focus, products,
  • services, contracts, payment terms, delivery) would be an advantage
  • Fluent in German and English

 

 

  • CIC Project Manager DACH Position

    vor 2 Wochen

    Grasbrunn, Bayern, Deutschland EssilorLuxottica Vollzeit

    Job Scope and Responsibilities:We are seeking a highly skilled CIC Project Manager DACH to join our team at EssilorLuxottica. The successful candidate will be responsible for the efficient and effective delivery of strategic CIC projects, managing cross-functional project teams, and creating end-to-end CIC operational processes.Key...

  • CIC Project Manager DACH Position

    vor 2 Wochen

    Grasbrunn, Bayern, Deutschland EssilorLuxottica Vollzeit

    Job Scope and Responsibilities:We are seeking a highly skilled CIC Project Manager to join our team at EssilorLuxottica. The successful candidate will be responsible for the efficient and effective delivery of strategic CIC projects, managing cross-functional project teams, and ensuring the successful implementation of project-defined key success...

  • Project Manager DACH Lead

    vor 3 Wochen

    Grasbrunn, Bayern, Deutschland EssilorLuxottica Group Vollzeit

    About the RoleWe are seeking a highly skilled Project Manager DACH Lead to join our Customer Service team at the Grasbrunn location. As a key member of our team, you will be responsible for leading cross-functional project teams to deliver strategic Customer Service projects.Key ResponsibilitiesManage project scope, resources, and timelines to ensure...

  • CIC Project Manager DACH

    vor 2 Wochen

    Grasbrunn, Bayern, Deutschland EssilorLuxottica Vollzeit

    Job Scope and Main Responsibilities:We are seeking a highly skilled CIC Project Manager DACH to lead our strategic operations and drive business growth. The successful candidate will be responsible for the efficient delivery of CIC projects, managing cross-functional teams, and ensuring operational excellence.Key Responsibilities:Develop and implement lean...

  • Project Manager DACH

    vor 1 Monat

    Grasbrunn, Bayern, Deutschland EssilorLuxottica Group Vollzeit

    About EssilorLuxottica GroupWe are a global leader in the design, manufacture, and distribution of ophthalmic lenses, frames, and sunglasses. Our company brings together the complementary expertise of two industry pioneers to create a vertically integrated business that addresses the world's evolving vision needs and the global demand of a growing eyewear...

  • Project Manager DACH

    vor 1 Monat

    Grasbrunn, Bayern, Deutschland EssilorLuxottica Group Vollzeit

    About EssilorLuxottica GroupWe are a global leader in the design, manufacture, and distribution of ophthalmic lenses, frames, and sunglasses. Our company brings together the complementary expertise of two industry pioneers to create a vertically integrated business that addresses the world's evolving vision needs and the global demand of a growing eyewear...

  • Project Manager DACH

    vor 3 Wochen

    Grasbrunn, Bayern, Deutschland EssilorLuxottica Group Vollzeit

    About EssilorLuxottica GroupWe are a global leader in the design, manufacture, and distribution of ophthalmic lenses, frames, and sunglasses. Our company brings together the complementary expertise of two industry pioneers to create a vertically integrated business that addresses the world's evolving vision needs and the global demand of a growing eyewear...

  • Project Manager DACH

    vor 3 Wochen

    Grasbrunn, Bayern, Deutschland EssilorLuxottica Group Vollzeit

    About EssilorLuxottica GroupWe are a global leader in the design, manufacture, and distribution of ophthalmic lenses, frames, and sunglasses. Our company brings together the complementary expertise of two industry pioneers to create a vertically integrated business that addresses the world's evolving vision needs and the global demand of a growing eyewear...

  • Project Manager DACH

    vor 2 Wochen

    Grasbrunn, Bayern, Deutschland EssilorLuxottica Group Vollzeit

    About the RoleWe are seeking a highly skilled Project Manager to join our Customer Service team at the Grasbrunn location. As a Project Manager, you will be responsible for the efficient and effective delivery of strategic Customer Service projects.Key ResponsibilitiesManage cross-functional project teams to achieve project defined key success criteria and...

  • Project Manager DACH

    vor 2 Wochen

    Grasbrunn, Bayern, Deutschland EssilorLuxottica Group Vollzeit

    EssilorLuxottica Group: A Global Leader in Vision CareWe are seeking a highly skilled Project Manager DACH to join our Customer Service team at our Grasbrunn location. As a key member of our team, you will be responsible for the efficient delivery of strategic Customer Service projects, managing cross-functional project teams, and driving operational...

  • CIC Project Manager DACH Position

    vor 2 Wochen

    Grasbrunn, Bayern, Deutschland EssilorLuxottica Vollzeit

    WHO WE AREWe are EssilorLuxottica, a global leader in the design, manufacture and distribution of ophthalmic lenses, frames and sunglasses. The Company brings together the complementary expertise of two industry pioneers, one in advanced lens technologies and the other in the craftsmanship of iconic eyewear, to create a vertically integrated business that is...

  • CIC Project Manager DACH

    vor 4 Monaten

    Grasbrunn, Deutschland EssilorLuxottica Vollzeit

    WHO WE ARE We are EssilorLuxottica, a global leader in the design, manufacture and distribution of ophthalmic lenses, frames and sunglasses. The Company brings together the complementary expertise of two industry pioneers, one in advanced lens technologies and the other in the craftsmanship of iconic eyewear, to create a vertically integrated business...

  • Operations Manager DACH

    vor 2 Monaten

    Grasbrunn, Bayern, Deutschland EssilorLuxottica Group Vollzeit

    Job DescriptionAbout the RoleWe are seeking a highly skilled Project Manager to join our Customer Service team at EssilorLuxottica Group. As a Project Manager, you will be responsible for the efficient and effective delivery of strategic Customer Service projects.Key ResponsibilitiesManage cross-functional project teams to achieve project-defined key success...

  • Operations Manager DACH

    vor 2 Monaten

    Grasbrunn, Bayern, Deutschland EssilorLuxottica Group Vollzeit

    Job DescriptionAbout the RoleWe are seeking a highly skilled Project Manager to join our Customer Service team at EssilorLuxottica Group. As a Project Manager, you will be responsible for the efficient and effective delivery of strategic Customer Service projects.Key ResponsibilitiesManage cross-functional project teams to achieve project-defined key success...

  • Workforce and Reporting Manager DACH

    vor 3 Wochen

    Grasbrunn, Bayern, Deutschland EssilorLuxottica Vollzeit

    Job Title: Workforce and Reporting Manager DACH - Customer ServiceAt EssilorLuxottica, we are seeking a highly skilled Workforce and Reporting Manager to join our Customer Service team in Grasbrunn. As a key member of our team, you will be responsible for driving sustainable and cost-efficient operations, while ensuring best-in-class customer...

  • Workforce and Reporting Manager DACH

    vor 3 Wochen

    Grasbrunn, Bayern, Deutschland EssilorLuxottica Vollzeit

    Job Title: Workforce and Reporting Manager DACH - Customer ServiceAt EssilorLuxottica, we are seeking a highly skilled Workforce and Reporting Manager to join our Customer Service team in Grasbrunn. As a key member of our team, you will be responsible for driving sustainable and cost-efficient operations, while ensuring best-in-class customer...

  • Customer Service Project Manager

    vor 2 Monaten

    Grasbrunn, Bayern, Deutschland EssilorLuxottica Group Vollzeit

    Job DescriptionAbout the RoleWe are seeking a highly skilled Project Manager to join our Customer Service team at EssilorLuxottica Group. As a Project Manager, you will be responsible for the efficient and effective delivery of strategic Customer Service projects.Key ResponsibilitiesManage cross-functional project teams to achieve project-defined key success...

  • Customer Service Project Manager

    vor 2 Monaten

    Grasbrunn, Bayern, Deutschland EssilorLuxottica Group Vollzeit

    Job DescriptionAbout the RoleWe are seeking a highly skilled Project Manager to join our Customer Service team at EssilorLuxottica Group. As a Project Manager, you will be responsible for the efficient and effective delivery of strategic Customer Service projects.Key ResponsibilitiesManage cross-functional project teams to achieve project-defined key success...

  • (Senior) Retail Store Operation Specialist Dach

    vor 5 Monaten

    Grasbrunn, Deutschland EssilorLuxottica Vollzeit

    **Our Vision. Your Future.**: Ideas become successes. Because the We moves more. Join #TeamEssilorLuxottica as a **(Senior) Retail Store Operation Specialist DACH** **in Grasbrunn - Werner-von-Siemens-Ring 14**: We are EssilorLuxottica, a global leader in the design, manufacture and distribution of ophthalmic lenses, frames and sunglasses. The company...

  • Workforce and Reporting Manager DACH

    vor 3 Wochen

    Grasbrunn, Bayern, Deutschland EssilorLuxottica Vollzeit

    Job Title: Workforce and Reporting Manager DACH - Customer ServiceWe are seeking a highly skilled Workforce and Reporting Manager to join our Customer Service team in DACH. As a key member of our team, you will be responsible for driving sustainable and cost-efficient operations, while ensuring best-in-class customer satisfaction.Key Responsibilities:Support...