Project Manager DACH

vor 2 Wochen

Grasbrunn, Bayern, Deutschland EssilorLuxottica Group Vollzeit

About EssilorLuxottica Group

We are a global leader in the design, manufacture, and distribution of ophthalmic lenses, frames, and sunglasses. Our company brings together the complementary expertise of two industry pioneers to create a vertically integrated business that addresses the world's evolving vision needs and the global demand of a growing eyewear industry.

Job Scope and Main Responsibilities

  • Responsible for the efficient and effective delivery of strategic Customer Service projects.
  • Manages cross-functional project teams with an entrepreneurial mindset and passion for operational excellence to achieve project-defined key success criteria and deliver against business needs.
  • Creates and masters end-to-end Customer Service operational processes linked with the mapping of our customer journeys, ensuring a solid understanding of CIC work and ensuring project relevancy.
  • Stimulates CIC DACH Team innovation by promoting local needs with key stakeholders and provides close support to the CIC Leader in CIC operations.
  • Ensures through project initiatives that CIC operations adapt to changing customer and employee expectations.

Areas of Responsibilities and Related Activities

Project Management

  • Creates and nurtures lean 'end-to-end' CIC processes in agreement with related and linked external key functions.
  • Maps customer journeys and understands opportunity gaps and strengths to nurture.
  • Leads the execution of main CIC Projects.
  • Effectively manages project scope through proactive and open communication with internal and external stakeholders, creating alternative scenarios and adapting project plans to continuously strive for project performance.
  • Applies project management tools and competencies to ensure the desirability, viability, and feasibility for an on-scope, on-time, and on-quality delivery of projects in compliance with requirements.
  • Ensures adequate resources (people & budget) are allocated to the project.
  • Ensures appropriate protection of EssilorLuxottica knowledge and project results.

Leadership

  • Enables results through others with or without authority in a matrix-like organization and agile mindset.
  • Embraces details and ambiguity while keeping a general view to reduce complexity and strive for rapid but informed management decisions.
  • Coaches and develops within the project team to deliver the highest value, fostering team cohesion and collaboration within and across CIC Units, Technical and Business Units, and with external partners.
  • Contributes to developing project management capabilities in the CIC Community, e.g., coaching other project managers.

Stakeholder Engagement & Networking

  • Identifies and engages with stakeholders, creating synergies through effective networking with all relevant CIC Units, business partners, and external partners.
  • Defines project scope, resources, inducts, and trains team members to deliver project milestones, provides an effective handover of projects with the goal of a successful transition and ownership in each situation.
  • Communicates effectively at all levels of the organization, ensuring all relevant stakeholders are continuously informed of project status, risks, issues, and action plans.
  • Ensures effective, on-time decision-making by providing deciders with the relevant information and recommendations.

Business Acumen

  • Contributes towards the evolution of the CIC operations by keeping up with our fast growth, competitive advantages, and innovative customer experiences, highlighted most through support of project management methodology and initiatives.
  • Contributes to an impactful business/commercial success by considering the whole picture of the project.
  • Ensures and communicates business relevance with project team working towards a shared goal.
  • Verifies sustainable business value by continuously evaluating and challenging project purpose.

Operational Responsibilities (Budget Service Levels and Target achievement)

  • General support in the main CIC operational initiatives.
  • Assists in identifying and sharing KPIs in operational reviews in cooperation with CIC Operations Manager.
  • In cooperation with CIC Operations Manager, tracks the on-time deliverables of operational projects.

Candidate Profile

  • Graduate calibre with a relevant qualification in a business-related discipline or equivalent (Desirable: MBA or Masters in a business-related discipline).
  • Professional membership of relevant bodies such as the Institute of Customer Service.
  • Minimum 3 years managing projects, workstreams, and/or initiatives.
  • Certifications in Project Management (e.g., PMP) would be an advantage.
  • Experience in multi-task and fast-paced environments, using multiple digital tools and software.
  • Experience in an international environment.
  • Experience with Corrective Actions and Continuous Improvement processes.
  • Experience in Customer Service & Sales, in B2C and/or B2B (customer focus, products, services, contracts, payment terms, delivery) would be an advantage.
  • Fluent in German and English.

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