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Associate Customer Fulfillment Analyst
vor 3 Monaten
CREATIVITY IS OUR SUPERPOWER. It’s our heritage and it’s also our future. Because we don’t just make toys. We create innovative products and experiences that inspire fans, entertain audiences and develop children through play. Mattel is at its best when every member of our team feels respected, included, and heard—when everyone can show up as themselves and do their best work every day. We value and share an infinite range of ideas and voices that evolve and broaden our perspectives with a reach that extends into all our brands, partners, and suppliers.
The Opportunity:
In this position you will be responsible to provide premium customer service and be a key interface between Mattel and specific customers / channels for domestic order processing. Furthermore, you are supporting the Customer Fulfillment Supervisor in promotion management including inventory analysis.
What Your Impact Will Be:
Develop a proactive relationship with customers and be the first point of contact for Supply Chain related customer requirements in accordance with internal processes Coordinate order fulfilment according to customer ship dates and monthly sales targets Collaborate closely with Mattel’s 4PL Service Provider DHL (4th Party Logistics – Transport Management System) Accurate and timely investigation and resolution of claims Carry out Operational Excellence / Continuous Improvement projects Promotion Management - check and manage inventory to cover promotional activities and prioritize orders Coordinate rework / VAS (Value Added Services) activities First point of contact for Sales providing visibility on future stock replenishment and potential supply issuesWhat We’re Looking For:
Academic degree in business administration, preferably with focus on Logistics / Supply Chain Management - APICS certification is a plus Advanced Excel experience (pivot tables; charts; functions; etc.) Fluent in English and German (written and verbally) Pro-active and customer centric approach Flexible and able to work under pressure in a fast-paced environment Team-Player with intercultural awareness Numerate with accurate data entry skills Computer proficiency (Microsoft Office) Strong organizational skills and ability to prioritize Don’t meet every single requirement? At Mattel we are dedicated to building a diverse and inclusive workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.
How We Work:
We are a purpose driven company aiming to empower generations to explore the wonder of childhood and reach their full potential. We live up to our purpose employing the following behaviors:
