Integrated Learning IC5
vor 1 Monat
Overview
The World Wide Learning (WWL) Organization has set its purpose to build world class capability programs for customers, partners, employees, and future generations to enable them to achieve more. Skills and capability are the levers that empower everyone thus a strategic vehicle to drive cloud adoption & acceleration of digital transformation, so that everyone can enjoy the benefits and advantages of modern technology solutions, particularly in the Era of AI.
The customer skilling mission specifically is to accelerate commercial growth by empowering organizations to deploy and utilize solutions with speed and confidence through innovative skilling, acting with ‘One Microsoft’ attitude.
The Customer Skilling Lead (CSL) acts as skilling programs professional and expert to our internal and external stakeholders navigating the Microsoft skilling and learning ecosystem end-to-end (MSLearn - Microsoft free offerings, Microsoft trainer led courses as well as training services partners offerings portfolio) aiming to maximize outcome for our business as well as secure success for our customers by developing relevant skilling plans connected to digital transformation projects and initiatives. The Customer Skilling Lead manages and engages in depth directly with a territory of customers enrolled within the Enterprise Skills Initiative program.
Qualifications
The successful candidate is an experienced leader with deep customer and market insights and understanding, brings solid technical expertise across the Microsoft portfolio and hands-on execution excellence. Specifically, this highly visible and strategic role requires a candidate, who possesses the following characteristics:
Ability to understand and influence customer strategy, thus creating meaningful set of actions to achieve outcome Excellent business judgment and results across a range of disciplines including multi-channel sales, product management, and strategy Ability to effectively drive cross-group collaboration, using project management, impact, and influence, as well as communication skills. Strong analytical mindset, but creative in problem solving and entrepreneurial in approach. Effective at managing and thriving in ambiguous situations. Ability to communicate in a clear, concise and engaged manner internally as well as externally with CxO level stakeholders to land the notion of learning culture as well as place MSLearn portfolio confidently.Additional requirements for this role include:
7+ years’ experience within the technology sector Successful in developing market and sales strategy in the field of technology skill development desired as well as translating strategy into action and to achieve ambition Experience working with partners or customers, with the ability to translate that experience into strategic insights that influence development and delivery of future technology training programs Excellent communication and influencing skills across technical and non-technical audiences, ability to evangelize with credibility the MS suite of learning products and toolsLanguage: fluent English & German
Responsibilities
To be successful in this role, the CSL must have deep understanding and appreciation of the diversity of MS Learn skilling portfolio as well as market and customer maturity and needs. The CSL partners with account executives, specialist teams as well as solution area teams to achieve this outcome by embedding the skilling in the execution strategies to enable customer success.
Where applicable, the CSL contributes to the long-term account plans & strategy business shaping, with mapping skilling across audiences and / or across Microsoft solution portfolio to secure deployment and consumption.
The Customer Skilling Lead - key outcomes / measures of success include:
# audiences engaged in a given customer and identified learners trained # opportunity based engagements and velocity of those engagements to drive coverage leveraging through Microsoft as well as through training services partners delivery modalities, across Microsoft Big Bets solutions % TSP (training skilling partner) attached to projects engagements # Customer success stories published Compete insights & recommendations to WWL MS Learn programs development and continuous improvement Effective engagement in national-wide skilling commitments across customer segments and business priorities e.g. Sustainability, Security among othersThe Customer Skilling Lead achieves impact mainly through:
Growth and Transformational Leadership: . The role is influencing market and mind share of Microsoft skilling offerings aiming to accelerate customers’ digital & AI transformation. As a leader, the Customer Skilling Lead is landing the WWL strategy, understands market growth opportunities by partnering with the solution area teams, prioritizes focused execution for impact linked to Microsoft Big Bets, develops skilling engagement plans, help identify channel capacity needs together with the Partner Sales Executive to ensure Microsoft realizes its full growth potential. The WWL operating model requires a One Microsoft attitude and a high degree of collaboration across key business partners such Customer solution unit, Product and Commercial Marketing, Inside Sales, Microsoft trainers organization, Account executive teams, etc. to build scalable skilling motions with customers.
Customer Advocacy and Market Thought Leadership: The CSL plans for and contributes to development of learning programs, content, or experiences through determining and aligning with audience/stakeholder needs, as well as gathering and applying appropriate resources to projects. The individual should leverage their strong market insights on customer preferences, competitive dynamics, and digital maturity to execute in relevant and timely manner. Communicates learning and development approaches to senior leaders and stakeholders (internal & external) to educate them on and influence buy-in and implementation of solutions by providing thought leadership around the importance of building technical capabilities.
The CSL acts as ambassador of the dynamic and evolving labor market needs and strategies helping to instill skills-first mindset and thus unlock the technical talent of the future needed to secure business continuity and growth.
Continuous improvement mindset & change management: Reviews and continuously improves learning content by leveraging feedback from learners, stakeholders, and partners to align with learning objectives and ensure effective content. Uses and analyzes data to evaluate program and content metrics and effectiveness, as well as learning priorities and capability gaps are being addressed and collaborates and engages with the central program and content development teams to influence and input to future strategies and execution priorities.
Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.Industry leading healthcareEducational resourcesDiscounts on products and servicesSavings and investmentsMaternity and paternity leaveGenerous time awayGiving programsOpportunities to network and connect-
Integrated Learning Public Sector
vor 1 Monat
Munich, Deutschland Microsoft VollzeitThe World Wide Learning (WWL) Organization has set its purpose to build world class capability programs for customers, partners, employees, and future generations to enable them to achieve more. Skills and capability are the levers that empower everyone thus a strategic vehicle to drive cloud adoption & acceleration of digital transformation, so that...
-
Product Owner
vor 3 Wochen
Munich, Deutschland ZEISS Group VollzeitYour role In cross-functional teams, you will drive & manage projects in the field of machine learning (ML) and data science. In this role, you will support the planning and execution of multiple data science/ ML projects. As part of a vivid team, you will assess and plan data science and machine learning-related tasks like gathering and assessing...
-
Machine Learning Working Student
vor 4 Wochen
Munich, Deutschland sizekick GmbH Vollzeit**Your mission**: **The Role**: At Sizekick, we are an international team creating the best-in-class size recommendation experience for e-commerce in order to reduce returns. We are seeking a talented and motivated Machine Learning student to work on an exciting project in conjunction with our strategic partner Hohenstein, which means that you get the unique...
-
Customer Experience Engineering Ic5
Vor 6 Tagen
Munich, Deutschland Microsoft VollzeitWith over 18,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft’s end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but also...
-
Customer Experience Engineering Ic5
vor 2 Wochen
Munich, Bayern, Deutschland Microsoft VollzeitWith over 18,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft's end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but also...
-
Enterprise Technology Architect
vor 4 Wochen
Munich, Deutschland Oracle VollzeitOracle is at the forefront of the digital revolution. We are empowering nearly half a million businesses across the globe to turn untapped potential into real business value. Would you like to join us in connecting the biggest enterprises of today, with the tools to compete in the digital economy of tomorrow? We have exciting new opportunities in...
-
Solution Owner Integrated Business Planning
vor 3 Wochen
Munich, Deutschland Infineon Technologies VollzeitAs a Solution Owner for Integrated Business Planning at Infineon you will work with a very versatile and global team focusing on providing digital solutions for demand and supply planning. Your team is the interface between customer and supplier (Business and IT) to transform requirements into solutions, give guidance on design decision, ensuring solution...
-
Machine Learning Engineer
vor 2 Monaten
Munich, Deutschland neoshare AG VollzeitYour missionOur Machine Learning & Data Science department is on a mission to enhance the way our customers use the Neoshare platform by harnessing the power of AI.We are looking forward to welcoming a Machine Learning Engineer to the team.Tasks:You will be responsible for the development of machine learning systems. You will collaborate with the...
-
Machine Learning Engineer
vor 4 Wochen
Munich, Deutschland neoshare AG VollzeitYour missionOur Machine Learning & Data Science department is on a mission to enhance the way our customers use the Neoshare platform by harnessing the power of AI.We are looking forward to welcoming a Machine Learning Engineer to the team.Tasks:You will be responsible for the development of machine learning systems. You will collaborate with the...
-
Working Student
vor 4 Wochen
Munich, Deutschland Sky Deutschland GmbH VollzeitWhat you'll doYou'll work with us to design, administer and organize training courses and workshops for the further development of our employees using our innovative learning platformYou can specialize in exciting topics such as leadership development, language training or onboardingContribute your creative ideas to the independent preparation of digital...
-
Working Student
vor 1 Monat
Munich, Deutschland Sky Deutschland GmbH VollzeitWhat you'll doYou'll work with us to design, administer and organize training courses and workshops for the further development of our employees using our innovative learning platformYou can specialize in exciting topics such as leadership development, language training or onboardingContribute your creative ideas to the independent preparation of digital...
-
Munich, Bayern, Deutschland Huawei Research Center Germany & Austria VollzeitEinleitungHuawei's vision is to enrich life through communication. We are a fast growing and leading global information and communications technology (ICT) solutions provider. Driven by a commitment to operations, ongoing innovation, and open collaboration, we have established a competitive ICT portfolio of end-to-end solutions in Telecom and enterprise...
-
Intern in Machine Learning for Wireless Communications
vor 2 Monaten
Munich, Bayern, Deutschland Huawei Research Center Germany & Austria VollzeitEinleitungHuawei's vision is to enrich life through communication. We are a fast growing and leading global information and communications technology (ICT) solutions provider. Driven by a commitment to operations, ongoing innovation, and open collaboration, we have established a competitive ICT portfolio of end-to-end solutions in Telecom and enterprise...
-
Munich, Bayern, Deutschland Rohde & Schwarz GmbH & Co. KG VollzeitRohde & Schwarz is a global technology company with approximately 14,000 employees and three divisions: Test & Measurement, Technology Systems and Networks & Cybersecurity. For 90 years, the company has been developing cutting-edge technology, pushing the boundaries of what is technically possible and enabling customers from various sectors such as business,...
-
Ausbildung Duales Studium: Bauingenieurwesen
vor 2 Wochen
Munich, Bayern, Deutschland Deutsche Bahn AG VollzeitJob Title: Dual Study Program for Bachelor of Engineering in Civil Engineering with integrated training as Railway Construction Worker / Civil Engineering Worker (m/f/d) Company: DB InfraGO AG Location: Augsburg, Munich, or Lichtenfels In September 2024, we are looking for candidates to join a 4.5-year Dual Study Program to become a Bachelor of...
-
Solution Architect
vor 1 Monat
Munich, Deutschland 4screen VollzeitBecome a part of the 4screen team!At 4screen we are bridging the gap between drivers and their surrounding infrastructure by providing engaging in-car communication directly on the car screen. We have developed the world’s first driver interaction platform, revolutionizing the way local businesses connect, interact and engage with targeted customers in...
-
Solution Architect
vor 4 Wochen
Munich, Deutschland 4screen VollzeitBecome a part of the 4screen team!At 4screen we are bridging the gap between drivers and their surrounding infrastructure by providing engaging in-car communication directly on the car screen. We have developed the world’s first driver interaction platform, revolutionizing the way local businesses connect, interact and engage with targeted customers in...
-
Quality Lead
vor 2 Wochen
Munich, Bayern, Deutschland Integrated Resources Inc. VollzeitA Few Words About UsIntegrated Resources, Inc is a premier staffing firm recognized as one of the tri-states most well-respected professional specialty firms. IRI has built its reputation on excellent service and integrity since its inception in 1996. Our mission centers on delivering only the best quality talent, the first time and every time. We provide...
-
Masterand (M/F/d) - Development and Training of a
vor 3 Wochen
Munich, Deutschland ROHDE & SCHWARZ GmbH & Co. KG Vollzeit**Your tasks**: - Conduct a literature review on existing machine learning techniques for analyzing Layer 2 data in 5G and 4G networks - Establish the contact to our AI department - Help to develop and implement a machine learning model for detecting problem spots based on Layer 2 messages - Assist to train the machine learning model using large datasets of...
-
Working Student
vor 2 Wochen
Munich, Bayern, Deutschland Sky Deutschland GmbH VollzeitWhat you'll doYou'll work with us to design, administer and organize training courses and workshops for the further development of our employees using our innovative learning platformYou can specialize in exciting topics such as leadership development, language training or onboardingContribute your creative ideas to the independent preparation of digital...
