Customer Insights Analyst

vor 3 Wochen

Frankfurt, Deutschland Hager Vertriebsgesellschaft mbH & Co. KG Vollzeit

At Hager, we strive to offer the best human and digital customer journeys and to make every customer feel unique. As a Customer Insights Analyst, you will be at the heart of our customer-centric ambitions by supporting the Customer Experience and Marketing operations with robust data analysis across all customer touchpoints, whether online, offline, experiential and loyalty.

To do so, you will develop metrics and methods to aggregate customer data, insights, behaviors and sentiments with an omnichannel perspective in order to:

  • optimise user targeting and funnel conversions
  • work towards dynamic user segmentation and cohort models
  • improve customer satisfaction
  • understand the drivers for loyalty, engagement and retention

In doing so, you will collaborate with cross-functional and international teams, supporting data-driven decision-making and driving positive business outcomes for 15+ markets worldwide.

More specifically, your role will consist in:

  • Defining the right business requirements for proper data collection and visualisation and leading projects that will improve customer journey tracking and data completeness
  • Transforming raw data into visually appealing and easy-to-understand dashboards and reports using Power BI
  • Extracting information from data sets and performing statistical analysis from multiple angles to develop and maintain a comprehensive understanding of customer journeys
  • Identifying breaches, pain points and best practices across touchpoints as well as trends, correlations and patterns to define clusters and predict behaviors
  • Providing Marketing teams with customer insights and measuring the impact of changes in our strategy on customers’ behaviors and conversion rate
  • Reporting your findings and recommendations, effectively communicating complex data insights in a clear and compelling manner
  • Continuously staying updated on industry trends and best practices in customer experience, data analysis and visualisation, leveraging this knowledge to drive innovation within the team

As part of your mission, you will be supported by our data and digital experts who will help you to successfully complete your projects.


Requisite Education and Experience 

  • Master's degree and minimum 5 years of experience in a similar role, with ownership in data analytics, customer experience, marketing, or a related field. Econometrics experience is preferred
  • Extreme proficiency in Excel and experience in using Power BI and SQL. Good understanding of data migration and ETL processes is a plus
  • Experience in providing web and campaign tracking, using Google Analytics and/or a traffic analysis solutions such as Contentsquare
  • Strong analytical skills in order to efficiently manage and analyze data, identify critical issues and opportunities, evaluate options and provide clear recommendations for customer satisfaction improvement
  • Great project management skills with a proven track-record in delivering large-scale international and cross-functional initiatives and a result orientation to drive structured and practical solutions  
  • Self-starter who possesses flexibility to work in a fast-changing environment and ambiguous situations
  • Service-oriented with a drive, passion and energy to get things right for our customers with the ability to inspire the same in others
  • Fluency in English is a must. French or German would be a plus

  • Praktikum Customer Insights

    vor 4 Wochen

    Frankfurt am Main, Deutschland Lidl Stiftung & Co KG Vollzeit

    Praktikum Customer Insights & Marktforschung Einleitung Eine gute Idee war der Ursprung, ein erfolgreiches Konzept ist das Ergebnis. Qualität zum guten Preis möglichst vielen Menschen anbieten zu können treibt uns an - mittlerweile weltweit, denn wir sind Lidl. Hier ist das berufliche Zuhause vielfältiger Talente. Ob im Einkauf, in der Logistik, im...

  • Customer-Facing Security Analyst

    vor 4 Wochen

    Frankfurt, Deutschland XM Cyber Vollzeit

    XM Cyber is a leading hybrid cloud security company that’s changing the way organizations approach cyber risk. XM Cyber transforms exposure management by demonstrating how attackers leverage and combine misconfigurations, vulnerabilities, identity exposures, and more, across cloud and on-prem environments to compromise critical assets. With XM Cyber, you...

  • Manager, Business Insights

    vor 16 Stunden

    Frankfurt, Deutschland Ergomed Vollzeit

    Job Description The Manager, Business Insights provides reporting and analytics of customer insights and how they impact the business, including regular and ad-hoc reporting.   Develops robust market insights to inform digital innovation recommendations by leveraging market research, competitive benchmarking, scenario planning, and other strategy...

  • Online Sales Analyst

    vor 3 Wochen

    Frankfurt, Deutschland Cognizant Netcentric Vollzeit

    What makes Cognizant Netcentric a great fit for you?At Cognizant Netcentric, we come to work every day with the mission of leveraging cutting-edge technology to create memorable digital experiences for the worlds leading brands. And we do it as a diverse, global community of over 1500+ Adobe experts collaborating across countries, cultures, languages and...

  • Business Research Analyst

    vor 3 Wochen

    Frankfurt am Main, Hessen, Deutschland Alvarez and Marsal Vollzeit

    Description Companies, investors and government entities around the world turn to Alvarez & Marsal (A&M) for leadership, action and results. Privately held since its founding in 1983, A&M is a global leading professional services firm that provides advisory, business performance improvement and turnaround management services. With over 10000 people across 6...

  • Business Research Analyst

    vor 3 Wochen

    Frankfurt, Deutschland Alvarez and Marsal Vollzeit

    Description Companies, investors and government entities around the world turn to Alvarez & Marsal (A&M) for leadership, action and results. Privately held since its founding in 1983, A&M is a global leading professional services firm that provides advisory, business performance improvement and turnaround management services.  With over 10000...

  • Renewal Sales Operations Analyst

    vor 1 Woche

    Frankfurt am Main, Deutschland CrowdStrike Vollzeit

    #WeAreCrowdStrike and our mission is to stop breaches. As a global leader in cybersecurity, our team changed the game. Since our inception, our market leading cloud-native platform has offered unparalleled protection against the most sophisticated cyberattacks. We’re looking for people with limitless passion, a relentless focus on innovation and a...

  • Senior Knowledge Analyst

    vor 4 Wochen

    Frankfurt, Deutschland Boston Consulting Group Vollzeit

    WHAT YOU'LL DOAs a Senior Knowledge Analyst (SKA) within BCG's Financial Institutions Practice Area, you will work in a growing global team, delivering value to clients via industry expertise and/or institutionalized knowledge assets (products, tools, data, workshops, frameworks, surveys, domain-specific data and related expertise, etc.). You will contribute...

  • Senior Knowledge Analyst

    vor 1 Monat

    Frankfurt, Deutschland Boston Consulting Group Vollzeit

    WHAT YOU'LL DOAs a Senior Knowledge Analyst (SKA) within BCG's Financial Institutions Practice Area, you will work in a growing global team, delivering value to clients via industry expertise and/or institutionalized knowledge assets (products, tools, data, workshops, frameworks, surveys, domain-specific data and related expertise, etc.). You will contribute...

  • Knowledge Analyst

    vor 3 Wochen

    Frankfurt, Deutschland Boston Consulting Group Vollzeit

    WHAT YOU'LL DOAs a Knowledge Analyst (KA) within BCG's Financial Institution Practice Area, you will work in a growing and entrepreneurial global team, providing industry expertise and insights, whilst working together with BCG teams to provide expert advisory, industry analysis and develop knowledge assets. You will serve as a thought partner and content...

  • Knowledge Analyst

    vor 1 Monat

    Frankfurt, Deutschland Boston Consulting Group Vollzeit

    WHAT YOU'LL DOAs a Knowledge Analyst (KA) within BCG's Financial Institution Practice Area, you will work in a growing and entrepreneurial global team, providing industry expertise and insights, whilst working together with BCG teams to provide expert advisory, industry analysis and develop knowledge assets. You will serve as a thought partner and content...

  • KYC Analyst

    vor 1 Woche

    Frankfurt, Deutschland ebury Vollzeit

    Ebury is a hyper-growth FinTech firm, named in 2021 as one of the top FinTechs to work for by Glassdoor and AltFi. We offer a range of products including FX risk management, trade finance, currency accounts, international payments and API integration.Onboarding Analyst Ebury has high standards when it comes to working with clients. We need to make sure that...

  • Praktikum (w/m/d) für Projektmanagement, Customer Experience und Datenanalyse

    vor 4 Wochen

    Frankfurt, Deutschland KPMG-Germany Vollzeit

    Begleite KPMG bei den zukünftigen Herausforderungen unserer Kund:innen. Begeistere auch Du Dich für die Vielfalt unserer Fragestellungen - und mach gemeinsam mit uns den Unterschied. Im Surveys & Insights Team sammeln und analysieren wir eine Vielzahl von Daten, aus Befragungen oder Beobachtungen/Tracking und unterstützen KPMG dabei, datengetriebene...

  • Prozessmanager / Business Analyst – Digitales Dokumentenmanagement (w/m/d)

    vor 1 Tag

    Frankfurt, Deutschland ING Deutschland Vollzeit

    Die ING ist mit über 9 Millionen Kunden die drittgrößte Privatkundenbank in Deutschland. Prozessmanager / Business Analyst – Digitales Dokumentenmanagement (w/m/d) am Standort Frankfurt Du vereinst Prozess-Know-how mit einem hohen Anspruch an Dich selbst und bringst ein agiles Mindset mit? Und Du schätzt genau wie wir Kommunikation auf Augenhöhe, ein...

  • KYC Analyst

    vor 1 Woche

    Frankfurt, Deutschland Ebury Vollzeit

    Ebury is a hyper-growth FinTech firm, named in as one of the top FinTechs to work for by Glassdoor and AltFi. We offer a range of products including FX risk management, trade finance, currency accounts, international payments and API integration. Ebury Frankfurt - 4 days in the office & 1 day working from home Onboarding Analyst  Ebury has high...

  • Internship Customer Experience Lufthansa Cargo

    vor 1 Monat

    Frankfurt / Main, Deutschland Lufthansa group Vollzeit

    Internship Customer Experience Lufthansa Cargo It's a great opportunity to gain practical experience and apply your knowledge in practice. You will develop new skills, expand your network and gain valuable insights into your future career.Build a new team with us. Help us shape the future of customer experience. Facts LocationFrankfurt / Main ...

  • Senior Analyst and Corporate Client Manager

    vor 3 Wochen

    Frankfurt, Deutschland YiDa Business Consulting & Translation Services Vollzeit

    About our client Our client, for whom we are seeking a Senior Analyst and Corporate Client Manager (full-time job), is a worldwide successful and well-known financial institution from China (Fortune Global 500). Qualifications and knowledge: Ideally bachelor/master in Finance and Economics or strong academic background with e.g. MSC and CFA, FRM...

  • Internship Customer Experience Lufthansa Cargo

    vor 3 Wochen

    Frankfurt am Main, Hessen, Deutschland Lufthansa group Vollzeit

    Internship Customer Experience Lufthansa Cargo It's a great opportunity to gain practical experience and apply your knowledge in practice. You will develop new skills, expand your network and gain valuable insights into your future career.Build a new team with us. Help us shape the future of customer experience. Facts Location Frankfurt / Main Employment...

  • ANALYST - Media Intelligence | Deutschsprachig | (m/w/d)

    Vor 5 Tagen

    Frankfurt, Deutschland Cision Vollzeit

    Cision ist der weltweit führende Anbieter von Consumer- und Media-Intelligence-, Engagement- und Kommunikationslösungen sowie Earned Media Management Software. Wir statten PR- und Kommunikationsprofis, Marketing- und Social-Media-Fachkräfte mit den Tools aus, die sie benötigen, um in der heutigen datengesteuerten Welt erfolgreich zu sein. Unser...

  • Senior Knowledge Analyst – Operations Practice – Cost Excellence

    vor 4 Wochen

    Frankfurt, Deutschland Boston Consulting Group Vollzeit

    WHAT YOU'LL DOAs a Senior Knowledge Analyst (SKA), Client Focused, within BCG’s Operations Practice Area, you will work in a growing global team, providing functional expertise and insights whilst working together with case and proposal teams to provide knowledge assets, analysis, and expert advisory. You’ll serve as a thought partner and content expert...