Dutch speaking Customer Care Agent Agent

vor 2 Wochen

Berlin, Deutschland Grafton Recruitment Vollzeit

For this position Dutch speaking Customer Care Agent (m/f/d), you have to be living in Berlin.

 

What our customer offers:

Salary of €2750 monthly gross

Language Allowance of €300 monthly gross

Up to €687 monthly performance bonus gross

Relocation bonus of up to €1500 from outside Germany and €700 from within Germany, depending on current location (minimum 100 km to Berlin)*

40€ Cash Card as attendance bonus, company pension scheme, an employee referral program and much more

With 5% Discount on public transportation ticket we do care about our environment and also make it easy for you to discover Berlin

Benefit from our paid 4-week professional training and become an expert in social media advertising - on the job trainings are being conducted to grow your knowledge level

Enjoy your weekends and plan your life as you will be rocking Advertisers Monday to Friday between 8.45am and 5.15pm

Manage your own career Guess what 80 % of our current OPS Managers started as agents. Thousands of free trainings from CNX University and internal opportunities.

Great team events, Summer and Christmas parties, barbecues and much more fun

Exclusive employee discounts for online shopping tour managed from your sofa

 

Your impact will be:

Analyzing marketing campaigns on behalf of your customers

Carrying out digital campaigns on behalf of your client and monitoring success

Contacting existing clients (Agencies or Advertisers) via telephone, chat and email, identifying sales opportunities and providing these businesses with the best solution for their business goal

Identifying campaign trends and escalating challenging developments at an early stage

Improve client's experience by driving optimal and appropriate product adoption

When within scope and area of knowledge, provide pre and post-sales assistance for all applicable products

Become an expert on all Social Media Account Advertising solutions

Champion and produce success stories for advertisers who have had success in growing their business by using the Social Media Account products

Use a variety of tools to be able to properly communicate and drive Advertiser's business to success

 

Experience/Skills you will need:

Fluency in Dutch and very good command of English (at least B2 level)

Experience in social media and/or digital marketing is a plus

University degree in marketing or any other relevant fields is a plus

Highly motivated with strong work ethic

Strong sales-oriented outlook, entrepreneurial thinking and "go the extra mile" attitude

Strong analytical, organizational and creative thinking skills

Excellent communication, interpersonal, and customer service skills



Branche: Telemarketing/Callcenter

Funktion: Kundenservice

Führungsperson: Nein

Anstellungsart: Festanstellung

Karrierestufe: Angestellte/r



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