Customer Care Agent
vor 7 Monaten
Join the ride
We are expanding our fleet, and with an increase in customers, we are looking for you to strengthen our Customer-Care-Team in full-time as a
Customer Care Agent (f/m/x/d) - German + Dutch + English speaking
Your Mission
- You are our first point of contact for all our customers
- You help our customers to get out of tricky situations by supporting them around the topics: ongoing rental, our vehicles, functions of the app and payment options
- You are efficient in finding out how to solve issues to provide the best and most effective solution
- You filter important information and give detailed reports/feedback about malfunctions in the app or vehicles to your colleagues and other teams
- You understand that quality lies within the detail, hence accomplishing customer requests with accuracy in order to provide high-quality service is our priority at all times
Your Strengths
- You are a real problem solver and enjoy assisting customers in need
- You are very communicative and have excellent interpersonal skills
- You are ideally familiar with the use of customer support softwares
- You have working proficiency and communication skills in verbal/written German, Dutch and English - French skills are a plus
- You have a lot of fun at work and a high level of team spirit and with a lot of positive vibes you keep the fun factor constant in our Customer Care team
- You know how to deliver a great customer experience and always go an extra mile
- You are empathetic and have a positive attitude with a desire to help our customers
Why MILES?
- Salary: Earn a gross monthly salary of €2,370.00, complemented by monthly performance-based bonuses and additional pay for Sunday, night, and holiday shifts.
- Shift plan: Our shift schedule is determined 4 weeks in advance, providing you with clear and predictable working hours.
- Retirement: Secure your financial future with our attractive pension plan.
- Mobility: Choose between monthly MILES credits or the Deutschlandticket.
- Fitness: Enjoy a subsidized Urban Sports Club membership for your physical and mental well-being.
- Discounts: Access 1,500+ providers for discounts on sneakers, theater visits, and more.
- Hybrid: Enjoy the flexibility of working from our office in Berlin and from home.
- Diversity: Join our diverse team of 50+ nationalities, with English as the primary language.
- Growth: We prioritize personal development through knowledge sharing and training opportunities with the support from our HR Team and the Team Leads.
- Amenities: Enjoy fresh coffee, beverages, fruits, snacks, and lunch during all-hands meetings.
- Social Impact: We dedicate a portion of our revenue to support regional social projects, actively contributing to the well-being of society and the environment. #milescharity
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