Summer Position German Customer Advisor

vor 4 Wochen

Düsseldorf, Deutschland Cross Border Talents Vollzeit

Are you a German language wizard? Dive into a dynamic summer role with us and become our next Customer Advisor Maestro

About Us:Our professional team is dedicated to delivering exceptional service to our client partners and their customers. Our success stems from our solid infrastructure, including investments in Innovation and Technology, a skilled workforce, and a robust Quality Assurance regime.

Role Overview:In this role, you'll respond to and record customer inquiries via phone, ensuring accurate data entry, addressing client complaints, meeting service level agreements for call resolution, troubleshooting issues, and offering recommendations for common problems.

Key Responsibilities:

  • Engage and Record: Respond to and record consumer inquiries/questions via free phone lines.
  • Data Management: Maintain accurate data input of consumer inquiries, questions, and feedback on the customer services database.
  • Complaint Handling: Deal with and log client complaints in line with the company’s complaints escalation policy.
  • Service Level Agreements: Ensure all support calls and emails are answered and resolved within the agreed SLAs and logged appropriately.
  • Troubleshooting: Utilize open questions, support documents, and system training to troubleshoot issues.
  • Recommendations: Offer solutions to common problems or frequently asked questions.

Qualifications:

  • German: C1/C2 proficiency
  • English: B2 proficiency

Why Join Us:

  • Attractive Salary: Competitive compensation packages that reflect your skills and experience, ensuring that your hard work is recognized and rewarded.
  • Health and Life Insurance: Comprehensive coverage, reflecting our commitment to your well-being.
  • Remote Work Option: Enjoy the flexibility of working remotely, allowing you to balance your professional and personal commitments more effectively.

Ready to embark on this customer support adventure? Submit your application today, and let's create exceptional experiences together

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