CX Platform Manager

As our CX Platform Manager (Admin & Architecture) , you’ll be responsible for the designing of the platform architectures and establishment of governance structure to create sustainable CRM environment. Moreover, as a control tower, it is necessary to participate in admin operation of the EU Standard - Local CRM aligning with HME CX directions.

•    Develop the solution optimization plan and the guidelines for users by EU standard template
•    Understand the EU standard template in technical perspective and translate requirements into the IT solution design
•    Participate in the EU standardization & localization process and advise in the technical analysis
•    Continuously discuss with the respective teams and stakeholders for related business/IT processes and rules
•    Control and advise platform users to support a better usage and enhance the CX capabilities as a platform admin
•    Lead meetings with the power users in each EU market and support in admin configuration
•    Establish the operation concepts and governance structures of the platform to enhance the integrated CX capabilities
•    Have solid understanding of data specification and interactions with other data sources
•    Support in customer data management to optimize the level of utilization
•    Take responsibility to lead change management in technical viewpoint with related stakeholders at Hyundai Motor Europe and the markets 
•    Maintain and enhance the effectiveness of CRM systems based on given Business-IT process and logics with continuous following ups with markets

An expert in your field, dealing with complex projects in ambiguous contexts is second nature to you. Because thinking unlimited runs in your blood. Confidently taking the lead on transformative initiatives, your technical knowledge and ingenuity will challenge convention and lead the way to better business decisions. Tomorrow? It’s what you make it. Because we’ll give you the scope and influence to inspire innovation. And the changes you implement will transform our future.

•    University Degree (Bachelor/MBA etc.)
•    Minimum 5-10 years’ experience in a related position or specialization
•    Global Project Rollout Experience
•    Experience with CRM Solution Architecture Design
•    Professional experience with business-IT Requirement Analysis
•    Research / Benchmarking knowledge is required
•    Good understanding in Salesforce solutions (Official Certifications are mandatory)
•    Collaborative mindset - Strong teamwork, communication with stakeholders in various organizations
•    Strong ability to prioritize and manage multiple tasks and responsibilities 
•    Excellent communication skills and a collaborative/teamwork mindset
•    Proficiency in MS Office is required
•    Proficiency in English (both written and oral) is required
 

You’ll enjoy a competitive salary, plus:
•    Flexible working hours and hybrid work policy
•    Continued learning and professional development
•    Car sharing and lease mobility program
•    Complimentary nutritious food and drink in our canteen
•    Complimentary fitness facility and company sport activities such as tennis, soccer, yoga, etc.