Parts Specialist
vor 1 Monat
We are looking for a talented Parts Specialist to join our team specializing in Supply Chain Planning for our CDD Supply Chain Unit in Gross-Gerau, Hessen, Germany.
You will act as the single point of contact for assigned customer accounts, overseeing the entire order to cash life cycle from order creation to fulfilment and claims management. You will ensure orders are processed accurately and on time, resolve simple to complex customer queries, and collaborate with cross-functional teams to meet customer and company expectations. Your role includes maintaining accurate records, ensuring compliance with export policies, and driving process improvements to enhance customer satisfaction and operational efficiency. Fluency in English and German and experience in customer-facing or supply chain roles are essential.
In this role, you will make an impact in the following ways:
Efficiently Manage Customer Orders: Take ownership of the entire order to cash life cycle, ensuring timely and accurate order processing, from order entry to fulfillment and claims management.
Serve as a Single Point of Contact: Act as the dedicated liaison for assigned customer accounts, providing consistent and clear communication to ensure customer satisfaction and achieve company goals.
Resolve Queries: Utilize extensive research and a deep understanding of Cummins' processes to address and resolve simple to complex customer issues promptly.
Ensure Compliance and Documentation: Maintain accurate records of all interactions and ensure Team works in compliance with export policies, compiling necessary documentation in line with relevant legislation.
Collaborate Across Departments: Coordinate with parts distribution centers, manufacturing plants, and other cross-functional departments to streamline order processing and fulfillment.
Support Quality Management: Act as the intermediary for quality issues between customers and aftermarket or manufacturing locations, handling Material Non-Conformance or Process Non-Conformance claims effectively.
Drive Process Improvements: Participate in and lead process improvement projects, contributing to departmental goals and initiatives for enhanced customer support.
Prepare and Distribute Reports: Generate and share standard and customized reports to internal and external stakeholders, providing insights and updates on order statuses and performance metrics.
Qualifications
Education/Experience:
High School Diploma or Equivalent: A high school diploma or a certificate of completion of secondary education is essential.
College or Equivalent Degree (Preferred): While not mandatory, a college degree is preferred. Relevant fields of study might include business administration, supply chain management, or a related discipline.
Specialized Training or Certifications: Any additional training or certifications in customer order management, supply chain management, or account management can be beneficial and enhance your qualifications.
Licensing for Compliance: This position may require specific licensing for compliance with export controls or sanctions regulations, depending on the role's geographical location and industry requirements.
Customer Order Management: Intermediate knowledge and experience in the order-to-cash process and lifecycle management.
Account Management: Proven experience in managing customer accounts, from order entry to resolving complex inquiries.
Supply Chain: Practical experience in logistics, distribution, and fulfillment processes.
Customer-Facing Roles: Strong communication skills from previous customer-facing roles, with a track record of effectively resolving issues.
Technical Knowledge: Understanding of technical products/services, especially in aftermarket or manufacturing environments, is a plus.
Language Skills: Fluency in German & English is essential.
Responsibilities
To be successful in this role you will need the following:
Customer Focus: Building and maintaining strong customer relationships and delivering customer-centric solutions that meet their needs and exceed their expectations.
Order to Cash Life Cycle Systems Knowledge: Demonstrating proficiency in each system screen for processing customer orders. Managing order modifications and responding to customer queries to ensure accurate and timely order fulfillment & claims management.
Effective Communication: Developing and delivering clear and effective communications tailored to the unique needs of various stakeholders. Ensuring continual and accurate documentation and communication with customers & internal departments throughout the order fulfillment process.
Identify Issues & Propose Solutions: Taking ownership of complex customer queries. Conducting thorough research and leveraging a detailed understanding of Cummins' processes to provide timely and informative responses.
Collaboration and Teamwork: Building partnerships and working collaboratively with sales teams and other key stakeholders. Meeting shared objectives and achieving results through collective effort.
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