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Parts Specialist

vor 2 Monaten

GroßGerau, Hessen, Deutschland Cummins Inc. Vollzeit

About Cummins Inc.

Cummins Inc. is a leading manufacturer of diesel and natural gas engines, power generation equipment, and related technologies. We are seeking a highly skilled Parts Specialist to join our team in Gross-Gerau, Hessen, Germany.

Job Summary

The Parts Specialist will be responsible for managing customer orders, resolving customer queries, and ensuring compliance with export policies. The ideal candidate will have a strong background in customer-facing roles, supply chain management, and order-to-cash processes.

Key Responsibilities

  • Order Management
    • Manage customer orders from creation to fulfillment and claims management.
    • Ensure timely and accurate order processing.
  • Customer Service
    • Act as a single point of contact for assigned customer accounts.
    • Provide consistent and clear communication to ensure customer satisfaction.
  • Compliance and Documentation
    • Maintain accurate records of all interactions.
    • Ensure compliance with export policies and compile necessary documentation.
  • Collaboration and Teamwork
    • Coordinate with parts distribution centers, manufacturing plants, and other cross-functional departments.
    • Participate in process improvement projects to enhance customer support.

Qualifications

Education/Experience:

  • High School Diploma or Equivalent: A high school diploma or a certificate of completion of secondary education is essential.
  • College or Equivalent Degree (Preferred): While not mandatory, a college degree is preferred. Relevant fields of study might include business administration, supply chain management, or a related discipline.
  • Specialized Training or Certifications: Any additional training or certifications in customer order management, supply chain management, or account management can be beneficial and enhance your qualifications.
  • Licensing for Compliance: This position may require specific licensing for compliance with export controls or sanctions regulations, depending on the role's geographical location and industry requirements.
  • Customer Order Management: Intermediate knowledge and experience in the order-to-cash process and lifecycle management.
  • Account Management: Proven experience in managing customer accounts, from order entry to resolving complex inquiries.
  • Supply Chain: Practical experience in logistics, distribution, and fulfillment processes.
  • Customer-Facing Roles: Strong communication skills from previous customer-facing roles, with a track record of effectively resolving issues.
  • Language Skills: Fluency in German & English is essential.

Responsibilities

To be successful in this role, you will need the following:

  • Customer Focus
    • Building and maintaining strong customer relationships.
    • Delivering customer-centric solutions that meet their needs and exceed their expectations.
  • Order to Cash Life Cycle Systems Knowledge
    • Demonstrating proficiency in each system screen for processing customer orders.
    • Managing order modifications and responding to customer queries to ensure accurate and timely order fulfillment & claims management.
  • Effective Communication
    • Developing and delivering clear and effective communications tailored to the unique needs of various stakeholders.
    • Ensuring continual and accurate documentation and communication with customers & internal departments throughout the order fulfillment process.
  • Identify Issues & Propose Solutions
    • Taking ownership of complex customer queries.
    • Conducting thorough research and leveraging a detailed understanding of Cummins' processes to provide timely and informative responses.
  • Collaboration and Teamwork
    • Building partnerships and working collaboratively with sales teams and other key stakeholders.
    • Meeting shared objectives and achieving results through collective effort.