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Parts Specialist
vor 2 Monaten
About the Role
Cummins Inc. is seeking a skilled Parts Specialist to join our team in a key role that requires a deep understanding of supply chain management and customer service.
Key Responsibilities
- Order Management: Manage the entire order-to-cash life cycle, ensuring timely and accurate order processing, from order entry to fulfillment and claims management.
- Customer Service: Act as the single point of contact for assigned customer accounts, providing consistent and clear communication to ensure customer satisfaction and achieve company goals.
- Query Resolution: Utilize extensive research and a deep understanding of Cummins' processes to address and resolve simple to complex customer issues promptly.
- Compliance and Documentation: Maintain accurate records of all interactions and ensure compliance with export policies, compiling necessary documentation in line with relevant legislation.
- Collaboration: Coordinate with parts distribution centers, manufacturing plants, and other cross-functional departments to streamline order processing and fulfillment.
- Quality Management: Act as the intermediary for quality issues between customers and aftermarket or manufacturing locations, handling Material Non-Conformance or Process Non-Conformance claims effectively.
- Process Improvement: Participate in and lead process improvement projects, contributing to departmental goals and initiatives for enhanced customer support.
- Reporting: Generate and share standard and customized reports to internal and external stakeholders, providing insights and updates on order statuses and performance metrics.
Qualifications
Education/Experience:
- High School Diploma or Equivalent: A high school diploma or a certificate of completion of secondary education is essential.
- College or Equivalent Degree (Preferred): While not mandatory, a college degree is preferred. Relevant fields of study might include business administration, supply chain management, or a related discipline.
- Specialized Training or Certifications: Any additional training or certifications in customer order management, supply chain management, or account management can be beneficial and enhance your qualifications.
- Licensing for Compliance: This position may require specific licensing for compliance with export controls or sanctions regulations, depending on the role's geographical location and industry requirements.
- Customer Order Management: Intermediate knowledge and experience in the order-to-cash process and lifecycle management.
- Account Management: Proven experience in managing customer accounts, from order entry to resolving complex inquiries.
- Supply Chain: Practical experience in logistics, distribution, and fulfillment processes.
- Customer-Facing Roles: Strong communication skills from previous customer-facing roles, with a track record of effectively resolving issues.
- Technical Knowledge: Understanding of technical products/services, especially in aftermarket or manufacturing environments, is a plus.
- Language Skills: Fluency in German & English is essential.
