Site Lead, Germany

vor 5 Monaten

RamsteinMiesenbach, Deutschland University of Maryland Global Campus Vollzeit

Site Lead

UMGC Europe


Overseas Regular Staff, Full-time (100%FTE), Grade 005

The Site Lead (SL), in coordination with the Regional Director and Assistant Director, is responsible for overseeing day-to-day operations of a specific field site. The SL is the direct supervisor for the local field staff, per divisional structure, and will be responsible for managing staff performance and administrative functions in Workday. The SL works closely with Regional Leadership, Education Service Officers (ESO), Education Center counselors and personnel, and the University of Maryland Global Campus (UMGC) administrative offices to administer UMGC programs and services. In addition to the duties stated above, the SL is also responsible for program coordinator duties such as preparing for and carrying out student support services and National Test Center (NTC) services. Program coordinator duties include, but are not limited to, managing student cases in Salesforce, data entry, outreach, marketing, and maintaining accurate student records.

SPECIFIC RESPONSIBILITIES INCLUDE: 

Supervise and lead staff at the assigned site 

Work out of the field site office and be available during core business hours and evenings/weekends, as needed to ensure on-site coverage; some travel will be required

Collaborate with key stakeholders (, CRM, logistics, operations, student services, academic affairs) for on-site operational needs, escalating when appropriate 

Provide academic and administrative support services to prospects and students, and ensure quality assurance standards are met by being available, knowledgeable, courteous and responsive 

Ensure all student and lead interactions are entered in Salesforce and appropriate follow-up activities are scheduled

Manage key student business processes, including community outreach, and student recruitment

Address and resolve staff concerns, escalating when appropriate

Coordinate with the appropriate department to troubleshoot and resolve faculty and student concerns

Schedule and proctor NTC examinations, as needed; ensure quality assurance of the testing program through coordination with the division NTC point of contact 

Establish relationships and effectively communicate with host military Education Services Officer (or equivalent), respective education center staff, and local commands 

Represent UMGC at official functions (, local education fairs, open houses, semester start-ups, student appreciation days, local graduations) 

Ensure classrooms are provided with adequate space and needed technology for class instruction

Manage staff and office schedule to ensure members of the UMGC community are supported in accordance with operational needs 

Support AD of training with onboarding new staff through mentorship and training, ensuring new staff have the tools and resources needed to successfully perform the functions of their job

Supports class scheduling through providing recommendations for classes, coordinating class cancellation follow-ups, and tracking student populations

Act as backup for the Assistant Director when they are out of the office 

Keep staff at all levels informed of key developments and updates

Other job-related duties as assigned

REQUIRED EDUCATION AND EXPERIENCE:  

Bachelor's degree from a regionally accredited institution or equivalent 

Organization and time management skills; ability to prioritize and manage multiple tasks 

Effective verbal, written, and interpersonal communication skills

Ability to understand and operate in foreign countries adapting to local rules, complexities, and practices 

PREFERRED EDUCATION AND EXPERIENCE: 

Master's degree from a regionally accredited US institution or equivalent 

Experience with using customer relationship management (CRM) and student information systems 

Experience managing and supervising others in a higher education or customer service environment or relevant work experience 

Six (6) months minimum academic and administrative experience at a college or university

Experience as a program coordinator with UMGC or at a higher education institution or equivalent

Previous experience with student recruitment and/or outreach

Possess a valid local driver's license and be able to obtain and maintain a military driver's permit in the host nation 

WHO MAY APPLY:  Local candidates with ILS preferred. Criteria under which applicants qualify for ILS are: must serve the US Forces exclusively; are not stateless persons; are nationals of a NATO state, excluding the host nation; are not ordinarily resident in the host nation.

All submissions should include a cover letter and resume. UMGC offers competitive compensation and comprehensive benefits for qualifying positions, such as tuition remission, generous leave and healthcare. For detailed benefits information, please visit: .

The

  • Va Site Lead

    vor 6 Monaten

    Ramstein-Miesenbach, Deutschland CALIBRE Systems, Inc. Vollzeit

    VA Site Lead - Ramstein  - LinkedIn- Twitter- - Message- ShareCategory - Training and Analysis SupportJob Location - RamsteinTracking Code - TAP 4789-585Position Type - Full-Time/RegularCALIBRE Systems Inc., an employee-owned Management Consulting and Digital Transformation company, is looking for a Transition Assistance Program Site Lead to support our...

  • VA Benefits Advisor

    vor 7 Monaten

    Ramstein-Miesenbach, Deutschland CALIBRE Systems Vollzeit

    VA Benefits Advisor - Ramstein, Germany Ramstein, Job ID: 4826 CALIBRE Systems Inc., an employee-owned Management Consulting and Digital Transformation company, is looking for a Benefits Advisor to support our client at Ramstein, Germany. Conduct transition activities in support of the VA. Transition support includes conducting...

  • Program Coordinator, Germany

    vor 1 Monat

    Ramstein-Miesenbach, Deutschland University of Maryland Global Campus Vollzeit

    Job Ref: 10021522 **Location**: Ramstein-Germany Category: Advising and Enrollment Type: Full time **Program Coordinator** **UMGC Europe** **Location: Kaiserslautern, Germany (Ramstein, Sembach, Kapaun, ROB, Landstuhl)** **Overseas Contingent III, 100%-Time, Pay Grade 003** University of Maryland Global Campus (UMGC) Europe seeks a Program...

  • Lead Recreation Assistant

    vor 6 Monaten

    Ramstein-Miesenbach, Deutschland U.S. Air Forces, Europe Vollzeit

    **Duties**: As a working leader, provides day-to-day advice and guidance to employees for work assignments; relays instructions from the supervisor for work assignments; gets work started and sets pace of assignments; demonstrates work methods, and provides work related guidance; ensures that the work-site materials and tools are available; and ensures that...

  • Lead Recreation Assistant

    Vor 6 Tagen

    Ramstein-Miesenbach, Deutschland U.S. Air Forces, Europe Vollzeit

    **Duties**: As a working leader, provides day-to-day advice and guidance to employees for work assignments; relays instructions from the supervisor for work assignments; gets work started and sets pace of assignments; demonstrates work methods, and provides work related guidance; ensures that the work-site materials and tools are available; and ensures that...

  • Maintenance Worker Leader

    vor 6 Monaten

    Ramstein-Miesenbach, Deutschland U.S. Air Forces, Europe Vollzeit

    **Duties**: As a working leader, performs the following duties: Distributes and balances workload among employees. Observes work in progress, production, adherence to quality and safety standards. Instructs and trains new employees. Elevates unresolved employee complaints or operational issues to supervisor. Provides input on performance, progress, and...

  • Physics, Germany, The Undergraduate School

    vor 7 Monaten

    Ramstein-Miesenbach, Deutschland University of Maryland Global Campus Vollzeit

    Job Ref: 10018174 **Location**: Ramstein-Germany Category: Adjunct Faculty Type: Part time **Adjunct Faculty** **Physics** **The Undergraduate School** **UMGC Europe** **Location: Ramstein, Germany** University of Maryland Global Campus (UMGC) seeks adjunct faculty to teach on-site in Germany for the Physics program. **Required Education and...

  • Va Benefits Advisor

    vor 6 Monaten

    Ramstein-Miesenbach, Deutschland CALIBRE Systems, Inc. Vollzeit

    VA Benefits Advisor - Ramstein, Germany  - LinkedIn- Twitter- - Message- ShareCategory - Training and Analysis SupportJob Location - RamsteinTracking Code - TAP 4826-585Position Type - Full-Time/RegularCALIBRE Systems Inc., an employee-owned Management Consulting and Digital Transformation company, is looking for a Benefits Advisor to support our client...

  • Lead Recreation Assistant

    vor 6 Monaten

    Ramstein-Miesenbach, Deutschland U.S. Air Forces, Europe Vollzeit

    **Duties**: Continuously observes swimming area to ensure safety of patrons. Ensures the swimming area is open to patrons at scheduled times and only authorized persons are admitted to the area. Rescues swimmers in trouble, promptly administers first aid, and calls for medical assistance if and when needed. Warns swimmers of unsafe environmental or health...

  • Solutions Architect

    vor 6 Monaten

    Ramstein-Miesenbach, Deutschland Infinite Ranges Vollzeit

    **Infinite Ranges **is seeking a Platform Architect to support federal programs. Develop and implement Pivotal Cloud Foundry infrastructure architectures. Enable cloud-native transformations for customers, collaborating with teams to modernize software practices. **Level**: Architect **Location**: Rammstein, Germany AFB **Industry**:...

  • Travel Counselor Ii Onsite Germany Ramstein

    vor 2 Monaten

    Ramstein-Miesenbach, Deutschland CWT Vollzeit

    Travel Counselor II Onsite Germany Ramstein - (240000EJ) As the U.S. military and government division of **CWT, CWTSatoTravel** is a global leader specializing in seamless travel management services to our U.S. federal clients. We employ a team of more than 900 associates throughout 187 locations in 14 countries and U.S. territories. Though our offices are...

  • Operations Assistant

    vor 6 Monaten

    Ramstein-Miesenbach, Deutschland U.S. Air Forces, Europe Vollzeit

    **Duties**: Assists in a Business Operations Restaurant (Food &Beverage) to ensure the quality of the product, guest service, and hospitality. Ensures that only authorized personnel use the facility, and that business rules, regulations and established procedures are followed. Responsible for issue, receipt, and control of cash. Performs basic register...

  • Operations Assistant

    vor 6 Monaten

    Ramstein-Miesenbach, Deutschland U.S. Air Forces, Europe Vollzeit

    **Duties**: Assists in a Business Operations Restaurant (Food &Beverage) or Business Operations Program (Golf or Bowling) to ensure the quality of the product, guest service, and hospitality. Ensures that only authorized personnel use the facility, and that business rules, regulations and established procedures are followed. Responsible for issue, receipt,...

  • Operations Assistant

    vor 6 Monaten

    Ramstein-Miesenbach, Deutschland U.S. Air Forces, Europe Vollzeit

    **Duties**: Assists in a Business Operations Restaurant (Food &Beverage) or Business Operations Program (Golf or Bowling) to ensure the quality of the product, guest service, and hospitality. Ensures that only authorized personnel use the facility, and that business rules, regulations and established procedures are followed. Responsible for issue, receipt,...

  • Materials Handler Leader

    vor 6 Monaten

    Ramstein-Miesenbach, Deutschland U.S. Air Forces, Europe Vollzeit

    **Duties**: Distributes and balances workload among employees. Observes work in progress, production, adherence to quality and safety standards. Instructs and trains new employees. Elevates unresolved employee complaints or operational issues to supervisor. Provides input on performance, progress, and disciplinary problems. Reports all repair and maintenance...

  • Operations Assistant

    vor 6 Monaten

    Ramstein-Miesenbach, Deutschland U.S. Air Forces, Europe Vollzeit

    **Duties**: Assists in a Business Operations Restaurant (Food & Beverage) or Business Operations Program (Golf or Bowling) to ensure the quality of the product, guest service, and hospitality. Ensures that only authorized personnel use the facility, and that business rules, regulations and established procedures are followed. Responsible for issue, receipt,...

  • Operations Assistant

    vor 6 Monaten

    Ramstein-Miesenbach, Deutschland U.S. Air Forces, Europe Vollzeit

    **Duties**: Assists in a Business Operations Restaurant (Food &Beverage) or Business Operations Program (Golf or Bowling) to ensure the quality of the product, guest service, and hospitality. Ensures that only authorized personnel use the facility, and that business rules, regulations and established procedures are followed. Responsible for issue, receipt,...

  • Operations Assistant

    vor 3 Monaten

    Ramstein-Miesenbach, Deutschland U.S. Air Forces, Europe Vollzeit

    **Duties**: Assists in a Business Operations Restaurant (Food & Beverage) or Business Operations Program (Golf or Bowling) to ensure the quality of the product, guest service, and hospitality. Ensures that only authorized personnel use the facility, and that business rules, regulations and established procedures are followed. Responsible for issue, receipt,...

  • Dol Tap Lead Employment Navigator

    vor 6 Monaten

    Ramstein-Miesenbach, Deutschland Serco North America Vollzeit

    Position Description: **JOIN OUR TEAM** **to assist and prepare over 200,000 Servicemen and women who separate annually from the United States Military begin a new life chapter as a civilian. The Department of Labor (DOL) Veterans’ Employment and Training Service (VETS) program requires contractor services to support these transitioning Servicemen and...

  • Evening Program Coordinator, Ramstein

    vor 3 Monaten

    Ramstein-Miesenbach, Deutschland University of Maryland Global Campus Vollzeit

    Job Ref: 10021118 **Location**: Ramstein-Germany Category: Advising and Enrollment Type: Part time **Evening Program Coordinator** **UMGC Europe** **Location: Kaiserslautern-Ramstein/Kapaun/Landstuhl/ROB/Sembach, Germany** **Overseas Contingent III, (50% FTE) Part-Time, Grade 003** University of Maryland Global Campus (UMGC) Overseas seeks an Evening...