Senior Account Engineer
vor 6 Monaten
Aufgaben
Senior Account Engineer- Chemical Industry Specialist
80% to 90% workload dedicated to Account Engineering. Includes a percentage (20 to 10%) of filed/Project/Consulting workload per year. Full-time (100%) AE dedication is also possible.
This Position’s requirement:
Solid experience in Loss Prevention Engineering for Chemical Risks. AND
Former experience in account engineering (Loss Prevention) for clients of the chemical andsimilar industries.
Knowledge of PSM.
Knowledge of Dust Explosion hazards.
Located in Germany or nearby and dominion of English and German Languages.
Willing to travel as required to meet internal/external clients.
Other desirable skills (not limiting): Experience desirable (field and/or account management) inindustries such as (either OR or AND): Metalworking/heavy industry, Pulp and paper, Power Generation,Mining, Food/Beverage and grains.
Soft Skills:
Excellent interpersonal and communication skills with internal/external clients.
Client (internal and external) satisfaction driven.
Primary Objectives
The Account Engineer’s objective is to ensure client expectations are being met and to identify and
communicate all potential account growth opportunities to the Account Manager.
Client satisfaction and retention.
Timely delivery of full program with high quality.
Assurance of an optimal balance between client satisfaction and account profitability.
Adding value to client’s loss prevention engineering program.
Account Growth: Promoting expansion of program and additional service sales whenopportunities are identified.
To be a trusted advisor to the client.
Responsibilities/Requirements
Maintain client relationships at optimal level.
Keep familiar with the account and add value.
If required, assemble and lead an Account Team.
Develop and Keep Up to Date Account Servicing Instructions and Field Engineering templates.
Manage workloads.
Quality Control and ensuring technical accuracy of products.
Monitor Account Summary Reports (ASRs).
Use GRC Connect Database.
Support/handle Client Presentations as required.
Prepare stewardship/marketreports/presentations.
Project and consulting support.
Oversee preparation of documents needed to set up new and renewing business.
Track time and expenses
Delegate efficiently to support staff.
Qualifikationen
Functional Requirements
As Received review reports, Fire Data Spreadsheets, and other documents and provide feedback asappropriate.
Address Advisory Impairments as they are reported and update the Impairment Database
Respond to client inquiries.
WeeklyReview workloads, projects, report status and unassigned work
Address outstanding Advisory Impairments and update the Impairment Database
MonthlyDashboard report for each account to the Service Leader and Engineering Manager
QuarterlyReview database for integrity
Account Activity Summary Report for each account to the Service Leader
Review GRIDS to check for errors and time / expense deviations.
Time & Expense Report for each account to the Service Leader
Qualifications
Excellent interpersonal communication skills
Ability to writer clear and concise instructions
Ability to instruct and delegate to support staff.
Recognized technical expertise.
Computer literate
Education
Four Year (or more) College Degree in Chemistry/Chemical engineering or equivalent experience
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